Housing Management Assistant (Rec Lodging Manager)

Employer
USAJobs
Location
Williamsburg, Virginia
Posted
May 14, 2021
Closes
May 21, 2021
Hours
Full Time
Duties

Summary

This position is assigned to the Morale, Welfare, and Recreation (MWR) Recreation Lodging operation; Fleet Readiness (N92); Commander, Navy Installations Command (CNIC); Region Mid Atlantic, Yorktown. The incumbent manages daily MWR Recreational Lodging and Outdoor Community Recreation operations with the facilities accommodations which may include Recreational Vehicle (RV) Parks, Vacation Rentals and/or Campgrounds. This position may manage one or multiple accommodations.
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Responsibilities

Housing Management duties comprise 45% of incumbent's time and include but are not limited to:

Operates a professional Department of Defense (DoD) Recreational Lodging operation, consistent with those services and amenities provided in a similar commercial business.

Oversees the day-to-day management and maintenance of the Recreational Lodging property and insures that all discrepancies are corrected in a timely manner.

Establishes and manages a proactive guest relations and communication program to achieve and maintain superb customer service ratings.

Manages Guest Comment Card Program; responds to and resolves guest issues.

Develops and implements a continuous marketing program to ensure a high level of occupancy year round.

Manages and is accountable for the Non-Appropriated Billeting Fund (NABF). Responsible for the efficient and proper use of all non-appropriated fund (NAF) resources, including funds, personnel, facilities, supplies and equipment.

Prepares and participates in the development and execution of the installation MWR Recreational Lodging business plan, annual budget and capital plan that accurately reflect the property's potential business plan.

Develops and implements rental rates.

Ensures proper budgetary and accounting policies are implemented, providing effective cost control measures so a minimum self-sufficiency of 100% is maintained for the program.

Manages and purchases Furniture Fixture & Equipment (FF&E), supplies and equipment to maintain the facility.

Reviews all financial documents for accuracy and forwards to the Fleet Readiness business office for processing. Establishes internal controls to protect income, property, vehicles, resale, supplies and records.

Reviews monthly financial reports, compares to budget, and provides execution explanations for higher-level local and regional review.

Partners with other MWR programs for awareness and cohesiveness in support of the enterprise mission.

Maintains accountability for the requisition, receipt, and storage of all inventory, consumable, non-consumable, minor property and fixed assets.

Coordinates with fiscal oversight during reviews of minor property and fixed assets.

Plans and implements renovations/repairs and reviews work in progress; primary liaison for recapitalization projects.

Performs regular analysis of projected projects and programs; considers operating budget, staffing requirements, plans trends, command mission and changing population.

Manages property information and consistency for the site, central reservations, and online bookings.

Ensures the cleanliness and maintenance of all assigned buildings and grounds; reports and manages to completions hazardous conditions to proper authority. Performs weekly, monthly, and annual inspections of all spaces within the area of responsibility, documenting discrepancies and ensuring prompt resolution.

Assists with the preparation and implementation of emergency plans, evacuation procedures, and clean up.

Prepares reports for higher authority and analyzes, evaluates and implements instructions and notices from higher authority.

Community Recreation Program Management duties comprise 30% of incumbent's time and include but are not limited to:

Oversees the Outdoor Community Recreation programs and equipment rental activities.

Follows program direction and guidance to ensure program compliance with established policies.

Develops annual NAF budget for the program.

Utilizes Systems Applications and Products (SAP) and Point of Sale (RECTRAC) programs for program and service utilization, sales, and financial tracking.

Supervisory duties comprise 25% of incumbent's time and include but are not limited to:

Supports CNIC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understand and adhere to the policy; and ensures treatment of all staff is fair and equitable.

Participates in section staffing decisions.

Ensures staff receives proper training to fulfill requirements of their positions.

Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.

Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary.

Conducts annual performance review, to include Individual Development Plan (IDP), for each staff member.

Provides immediate supervisory technical oversight for subordinates that may include NF-1, NF-2, and/or NA-2 positions and below.

Selects and oversees up to 2 volunteer camp hosts (RV Parks only) .

A complete list of duties and responsibilities will be provided at the time of hire.

Travel Required

Not required

Supervisory status
Yes

Promotion Potential
03

Requirements

Conditions of Employment

  • Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.


Qualifications

Resumes must include information which demonstrates experience, knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate possess the following:

Knowledge of personnel policy and practices to handle human resources requirements in a government environment (e.g., recruitment, performance management, evaluation, etc.).

Knowledge of associated laws, regulations, and policies used by the DoD, Department of the Navy (DON) and other U.S. government agencies to effectively manage individuals and teams in the workplace.

Knowledge of CNIC's EEO policy and procedures.

Knowledge of the daily operations of a hotel or RV Parks to include safety; environmental and fire prevention regulations and practices; hotel management procedures; and front desk, housekeeping, and maintenance operating principles and practices.

Knowledge of an automated property management system(s) (experience with Epitome is desirable).

Knowledge of NAF budgeting; government procurement procedures; and fiscal, material, and cash management.

Knowledge of recreation management principles.

Knowledge of Department of Defense (DoD), Department of the Navy (DON) and CNIC policies and procedures governing the recreational activity.

Knowledge of training and certification requirements for all staff.

Skill in the use of Systems Applications and Products (SAP) and Point of Sale (RECTRAC) programs.

Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).

Ability to understand and utilize a wide range of military policies and regulations pertaining to often complex situations involving the planning, funding, construction, maintenance and utilization of government owned, leased, rented or contracted facilities.

Ability to recognize and define problems, identify alternative solutions, select the best course(s) of action, and submit suggestions or present useful new ideas to improve operations.

Ability to independently plan, develop, prioritize and manage continuing projects, operations and programs.

Ability to analyze and prepare clear, concise, and technically sound reports related to work within the Branch.

Ability to develop and effectively deliver presentations and/or training.

Ability to perform the full range of supervisory duties.

Ability to communicate effectively both orally and in writing, in English.

Ability to apply recreation management principles to a variety of complex work assignments.

Education

Undergraduate degree in Hospitality, Property Management, Recreation or other related field preferred.

Additional information

Conditions of Employment Cont.:

Must have or be able to obtain and maintain a SECRET clearance for network access.

This position has oversight for an operation that supports guest 24/7. The incumbent must be available and accessible at various hours including evenings, weekends, and holidays as necessary to meet mission requirements.

Must have or be able to obtain and maintain a current driver's license, as travel to other facilities may be required within the normal scope of duties.

This position is eligible for situational telework.

Salary is dependent on experience and/or education.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to nsapplications@nhr-ma.com to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

The following documents are required at the time of application:

A résumé

OF-306 - Declaration for Federal Employment

If current Federal Employee, a copy of your most recent Personnel Action Report (PAR) or SF-50 and evaluation report is required.

If claiming Military Spouse Preference, a copy of sponsor's orders and marriage certificate is required.

If claiming Veteran's Preference, a legible copy of DD-214 (pg. 4) as well as any other supporting documentation (disability, proof of service, SF-15, etc.) is required.

If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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