Cloud Systems AnalystAt CAVA we love what we do, and we try and make every day as fulfilling as the last. Our Support Center needs fanatics in tech, marketing, human resources, finance, operations, supply chain, and store development to support our growing brands.We foster a culture built on five core values:Positivity - Every one of us can change someone's day for the better. Transparency -We use transparency to help us make decisions through open dialogue Humility - We can always find ways to improve.Fanaticism - We are passionate about the opportunity to turn every guest into a fanatic.Thoughtfulness -We go above and beyond for our guests, our teams and communities. The Role:CAVA/Zoes Kitchen is seeking a Cloud Systems Analyst who will provide ongoing support for the Cloud IT infrastructure. As an analyst in the Enterprise Technology organization, this role will be critical in designing and implementing secure and cost-effective business solutions using AWS and Microsoft365 technologies. The Cloud Systems Analyst will be responsible for developing, deploying, maintaining, supporting, and optimizing Cava AWS cloud environment for critical Business Applications, Infrastructure Servers, Active Directory, and Utility Servers.What You'll Do:Ensures proper operation, monitoring, alerting and notification, capacity planning, disaster recovery, and backups of the environment. Identifies opportunities for technology innovation and improved security for digital, data and cybersecurity teamsStays informed on initiatives across the industry and the enterprise to help product owners and IT leadership effectively prioritize.Helps establish a clear, consistent technology vision through collaboration and enablement.Provide level-3 support on problems and technical issues. This includes monitoring the Help Desk tickets to respond to user reported issues in a timely manner.Participates in business-driven technology projects, ensuring proper execution, budgetary control, team communication, and clear documentation, within identified timelines.Maintains, patches, manages and monitors cloud environment within responsibilities of the team. Proactively uses tools to identify troublesome areas as they develop on systems and network connections; analyzes trends and develops a plan to solve problems and prevent their recurrence; maintains high service levels for the user community.Works with other members of the team to share knowledge, procedures, and available time to ensure the continued support and availability of all team supported systems.Supports continuous process improvement efforts to enhance IT operations, services performance, stability, and costs Provides detailed documentation that accurately describes all aspects of the cloud environment including administration policies and procedures. Participate in tool and vendor evaluations and make recommendations for same. Keeps abreast of and research new technologies. The Qualifications:BS in related field or equivalent experience is requiredMust possess a strong working knowledge of AWS and components, including, but not limited to: SG, TGW, Peering, IAM, LB, SSL, EC2, ECS, S3 Various backup strategies for cloud environment Microsoft Active Directory - server administration, PowerShell Microsoft Office 365 - security architecture Networking protocols and standards such as TCP/IP, etc. Network, routing and firewalls - cloud and on-premises VMware ESXi deployment and administration Knowledge and prior experience with the following is a plus: Meraki - templates, security, configuration and support, Fortinet - configuration and support, PDQ, PRTG, WSUS, IDMStrong written, verbal and presentation skills and the ability to communicate clearly with individuals of diverse cultures A high level of creativity and be able to recognize and pursue opportunities to improve processes and services; Results orientation with emphasis on continuous improvement and the ability to instill these traits in others; Strong analytical and problem solving skills Must be willing to perform some tasks and participate in troubleshooting efforts during the off hours Continuous improvement and updating of job knowledge is a key element of success for this position Physical Requirements:Ability to maintain a stationary position to be able to operate a computer and other office equipmentMust be able to identify, analyze and assess detailsFor certain positions, must be able to occasionally move or transport items up to 50 poundsAbility to communicate with others and exchange information accurately and effectivelyConstantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicableAbility to work in a constant state of alertness and in a safe manner What We Offer: Competitive salary, plus bonus and long-term incentives* Paid vacation, paid parental leave, plus paid opportunities to give back to the community*Health, Dental, Vision, Telemedicine, Pet Insurance plus more*401k enrollment with CAVA contribution* Company-paid STD, LTD, Life and AD coverage for salaried positions*Free CAVA foodCasual work environmentThe opportunity to be on the ground floor of a rapidly growing brand *Indicates qualifying eligible positions onlyCAVA - Joining "A culture, not a concept"As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.