Home Mortgage Processing Manager

Ashland, VA
May 13, 2021
May 18, 2021
Full Time
DescriptionThe responsibilities of the Home Mortgage Processing Manager include:Manage the workflow of FHA, VA, CTP, Conventional and Portfolio loan productsEnsure compliance with state and federal regulations and adherence to investor guidelinesProvide leadership and promote teamwork and professionalism with the teamDevelop the skills of the processing team and managing the workflow for processing, underwriting, and closingManage, hire, coach and train the processing teamWork closely with Product Development and Secondary Marketing to incorporate program changes into production by maintaining up-to-date procedures and ensuring adequate training for the entire teamCoordinate training with external sources when appropriateClosely monitor adherence to program guidelines and bank policies and provide performance feedback to the processorsImplement strategies to manage productivity and turn times to meet or exceed production service level requirements for the entire teamAssist senior management in meeting corporate goals and objectivesQualificationsBachelor's degree in relevant field or equivalent work experience7 plus years' residential mortgage experience with Conventional, Construction Perm, FHA and VA loans5 years plus management experience preferredExpert knowledge of government and bank regulations, policies and proceduresDemonstrated ability to deliver high customer service with both internal and external customersStrong organizational skillsStrong Construction Perm experience preferredHours & Work ScheduleHours per Week: A' 40Work Schedule: A' 8:00AM-5:00PMWhy Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityIt is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent's reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens is a brand name of Citizens Bank, NA and each of its respective affiliates.