Temporary Technical Help Desk Agent

Employer
Westat
Location
Rockville , MD
Posted
May 14, 2021
Closes
Jun 28, 2021
Industry
Research
Hours
Full Time
Westat is seeking individuals to work Monday through Friday to support our field interviewers who conduct research surveys for our Rockville, MD office. A successful candidate must have demonstrated customer support experience in responding to phone calls, email, and chat sessions from field staff.

Job Responsibilities:
- Answer incoming calls, solving or troubleshooting problems that relate to the technical support of hardware and data transmissions.
- Agents troubleshoot technical problems that relate to hardware and data transmissions, answer procedural questions, and document issue details into customized tracking systems.
- Technical requirements are a strong understanding of Microsoft Office and current operating systems, browsers, and the ability to resolve issues with peripheral devices including conducting LogMeIn sessions.
- Candidates must be able to speak clearly in English, follow established protocol, and work with a wide variety of hardware and software issues.

Minimum Qualifications:
- A High School Diploma or GED is required to apply
- Must be able to work at our Rockville, MD offices
- Must be able to work Monday - Friday, between the hours of 8:00am - 5:30pm
- Must have 1-3 years customer service experience
- Must have a minimum of 2 years prior technical help desk experience
- Must have prior experience with remote sessions
- Professional attitude with strong verbal and written communication skills.

Preferred:
- Associates Degree or higher

These assignments are hourly positions. Benefits are based on hours worked and tenure.

Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.