ADMINISTRATIVE TECHNICIAN I

Location
Virginia
Salary
$41,808.00 - $63,897.60 Annually
Posted
May 14, 2021
Closes
May 21, 2021
Ref
1280-21D-DHS-EM
Industry
Specialty Trades
Hours
Full Time
Position Information

Please Note: This announcement will fill a current non-bilingual vacancy. However, it may be used to fill current and future comparable vacancies, including both non-bilingual and bilingual (English/Spanish) positions.

Are you an experienced administrative support professional who enjoys working in a high-volume office with a variety of tasks? If so, Arlington County's Department of Human Services (DHS) has the perfect opportunity for you!

This administrative technician will perform a wide variety of services in the Public Health Division, supporting the Finance and Administrative Support Services Team. This employee will embrace the use of multiple technology applications used for an array of technical and administrative duties in support of the Parent Infant Education (PIE) Program, the School Health Bureau, the Environmental Health Unit, Vital Records, and other division programs. The Administrative Technician serves as a first point of contact for culturally diverse customers, both internal and external seeking information, referrals and other services.

To learn about Public Health services, please visit DHS .

Responsibilities include:
  • Performing reception services including greeting walk-ins, screening visitors, and making referrals to staff;
  • Providing customer service by answering questions delivered through in-person walk-ins or telephone; researching information based on internal or external customer inquiries; filling customer requests in a timely manner; and reaching out to customers to provide information;
  • Utilizing MS Office functions to respond to Freedom of Information Act (FOIA) requests;
  • Using MS Office, databases, and/or other software to create invoices, process license requests for food establishments, pools and mobile food vendors;
  • Collecting fees for permits while maintaining strict accountability of funds collected, issuing receipts, and preparing and submitting deposits to the Financial Management Bureau;
  • Issuing death, birth, divorce, and marriage certificates using the state vital records system and running statistical reports on this information; and
  • Performing other related duties as required or as directed to support the day-to-day operations of the Public Health Division including supporting the immediate needs of the COVID-19 response.
The successful candidate will be comfortable with using various computer software systems; proven excellent verbal and telephone communication skills; and the ability to remain professional and calm in a high volume, fast-paced customer service environment.

Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.

Selection Criteria

Minimum:
  • High school diploma/GED; and
  • Two years of progressively responsible experience performing administrative support functions which includes one year providing direct customer service support.
Substitution: Successful completion of college coursework from an accredited college or university can be substituted for the experience requirement on the following basis: two (2) years = six (6) months of experience. Education may not substitute for more than one year of experience.

Desirable: Preference may be given to candidates with experience in one or more of the following:
  • Performing one year or more customer service experience in person and/or by phone in a high volume or human services environment;
  • Utilizing multiple technology sources and databases to enter and update data (i.e. MS Access or similar database);
  • Using Microsoft Word and Excel to produce correspondence, spreadsheets and other sensitive and/or confidential documents; and/or
  • Completing business transactions and detailed applications/forms for submission to state agencies.


Special Requirements

A pre-hire background check will be made on all candidates who are selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

Additionally, you may be required to complete a State of Virginia Central Registry Check.

An assessment of verbal Spanish proficiency will be required before a candidate can be appointed to bilingual positions. Incumbents in bilingual positions will receive the language pay premium on all hours worked and on paid leave hours.

Additional Information

Work hours: 8:00 am to 5:00 pm, Monday through Friday. However, flexibility with work hours is required due to the nature of Public Health work.

Please complete each section of the application. Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website: www.arlingtonva.us/pers.

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.

01

Please check ALL that describe your education. You may check more than one box.
  • No high school diploma or GED
  • High school diploma or GED
  • Less than 60 semester credit hours at a college or university
  • More than 60 semester credit hours at a college or university, but less than 120 semester hours
  • Bachelor's Degree or higher


02

Which of the following best describes the number of years of full-time experience you have providing administrative support and/or customer service?
  • Less than one year.
  • Between one and two years.
  • 2 years or more.
  • I have no administrative support and/or customer service work experience.


03

Please provide details if you are substituting education for (a minimum) of one year of full-time work experience.

04

Which of the following tasks have you performed in an administrative support role? Check all that apply:
  • Receptionist
  • Intaking calls in a call center
  • Automated records management
  • Billing or accounts payable
  • None of the above.


05

Which of the following types of confidential information have you worked with in an administrative support role? Check all that apply:
  • Birth records
  • Death records
  • Marriage certificates
  • Divorce records
  • Vital records
  • Process fee payments
  • I have no experience working with confidential information.


06

Which of the following describes your experience using Microsoft Office (or similar) at an intermediate level or above. Check all that apply. You may check more than one.
  • Correspondence using MS Word
  • Spreadsheets using Excel
  • Databases using Access
  • Scheduling using Outlook
  • None of the above


07

This position provides direct customer service. Please describe your experience (including dates, employers, duties) providing direct customer service which involved receiving a high volume of calls, responding to walk-ins, and/or providing information and resolving complaints.

08

This announcement may be used to fill future similar vacancies. Are you sufficiently proficient in oral Spanish to respond to customer service questions from Spanish speaking individuals who have limited English proficiency?
  • Yes
  • No


Required Question

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