Access Services Assistant

Washington D.C.
May 13, 2021
Jun 17, 2021
Full Time


Access Services Assistant
The Law Library at George Mason University invites applications for a reliable and customer service oriented person to be our Access Services Assistant. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment. 

About the Law Library:

The Law Library supports a robust Law School, with a student population over 500 and more than fifty full-time teaching faculty. The Law School and Library support a daytime and evening JD program, an LLM program, and a JM program. The Law Library also serves as a resource to attorneys and GMU alumni in the Washington, D.C. region. The circulation desk is the entryway to the Library and a point of resources—books, equipment, information, and more. 

About the Position:

The Access Services Assistant is responsible for assisting the Head of Access Services with managing the daily operations of a busy circulation desk of a large law library. The position has primary responsibility for opening the Law Library on weekday mornings. The position also has an important role in maintaining the Library’s print collection on a daily basis at the desk and throughout the Library, and processing and handling all interlibrary loan requests and materials, both incoming (from other libraries) and outgoing (from GMU law patrons).


  • Assist the Head of Access Services with managing all operations of the circulation desk during shift hours, including actual coverage of the desk, especially during early morning hours. Assist with hiring, training, and scheduling student and wage employees. Assign tasks and assess performance of wage and work-study workers; monitor work levels, and ensure appropriate coverage. Serve as the point of contact for and manage any community volunteers in the circulation department;
  • Respond to basic information needs at the circulation desk in a polite and professional manner. This includes answering directional and ready reference questions, maintaining knowledge of the Reserve collection and answering questions about and providing Reserve materials to patrons, providing other check-out materials including books, study rooms and equipment, and effectively checking-in materials. Explain and enforce circulation and library policies, including checking IDs of all incoming patrons Maintain the online reservation system for Study Room checkout. Collect fees & fines;
  • Collection maintenance in the library, which includes shelving new books and returned books and materials, straightening and shifting projects, shelf reading to find mis-shelved or lost items, and supervising wage and work-study workers to do the same. Re-printing of faded book (spine) labels. Maintain accurate record of Reserve materials, including interfacing with Faculty and their Liaison Librarians regarding placement and return of course Reserve Materials;
  • Serve as a member and contributor to relevant University Libraries committees, ILLworking groups, etc., as needed. Learn and periodically run reports using the analytics function of the Library catalog;
  • Provide interlibrary loan services to faculty and students by borrowing materials from other libraries. Respond to and fulfill loan requests from other libraries. Periodically run reports and provide statistics about ILL services.

Required Qualifications:

  • Bachelor’s degree or equivalent combination of education and experience;
  • Must have working knowledge of the general support activities of library operations;
  • Must have knowledge of library catalog and reference tools, specific to circulation;
  • Demonstrated ability to supervise, train and review the work of wage and work-study student workers;
  • Demonstrated customer service capability; demonstrated ability to follow, interpret, and apply organizational policies and procedures;
  • Must have willingness to learn new software applications relevant to the job;
  • Demonstrated circulation or general public services experience in an academic library or similar information setting (one to two years preferred);
  • Working knowledge of or demonstrated ability to learn automated and online systems specific to circulation and provision of circulation and ready reference.


George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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