Mortgage Training Instructor, Program Manager (Relocation Included)

Freddie Mac
McLean, Virginia
May 12, 2021
May 27, 2021
Full Time
At Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.

Position Overview:
Are you looking to further your career in the Mortgage Industry with knowledge of the origination & underwriting process in-depth with an ability to develop training strategies and translate them into tactics that result in delighted clients? If so, apply to join Freddie Mac's Customer Education Services department as a Lead Mortgage Training Instructor who engages with our clients, Sales team and other internal partners.

**This position can be performed currently from a remote location in the U.S. but will require presence in a Freddie Mac office in the future.** (Chicago, LA, Atlanta, NY, Dallas, Washington D.C.)
Our Impact:
The Customer Education team designs, develops and delivers client-centric learning solutions across the Single-Family business. Our team uses business expertise, innovative techniques and technology to build easy-to-access learning solutions that make it easier for clients to do business with Freddie Mac.
Your Impact:
In this position, you will take a lead role in facilitating, developing, and executing learning strategies for various initiatives within origination & underwriting. Utilize your creativity, consultative, problem solving, instructional design, and project management skills to provide clear, accurate and easy-to-understand learning solutions for our clients.
Your daily responsibilities will include:
  • Facilitating a variety of origination & underwriting training classes
  • Serving as a subject matter expert (SME) in origination & underwriting policy, process and Mortgage technology tools
  • Leading the end-to-end development of training curriculum for Loan Advisor tools, projects and policies for different delivery methods, including webinar and in-person presentations, user guides/training manuals, job aides, and tutorials
  • Crafting, managing and executing project plans
  • Utilizing consultative and business problem solving skills to perform needs and/or gap analysis resulting in training/education plans to meet client needs and support Freddie Mac business goals
  • Partnering with Sales or other internal business partners, lead development and execution of customized client training solutions
Qualifications (MUST HAVE):
  • Bachelor's or Master's degree with 10+ years of proven experience
  • Subject Matter Expert (SME) on Mortgage Industry (Loan Origination and Underwriting), along with working knowledge of Mortgage Industry
  • Instructional Design, Training Instructor, Adult Learning
Keys to Success in this Role:
  • Expert facilitation skills!
  • Proven professional writing skills and in-depth knowledge of accurate grammar
  • Collaborative and execution-oriented mentality!
  • Proficiency with Microsoft PowerPoint, Microsoft Word, Microsoft Excel Articulate 360, Adobe Acrobat Professional, and/or other eLearning authoring tools

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit and register with our referral code: MAC.

Time-type:Full time

Job Category:Marketing Communications

FLSA Status:Exempt

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