Senior Associate, Process Management- Risk Events / Issue Manager
- Employer
- Capital One
- Location
- Richmond, Virginia
- Closing date
- Jun 9, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Senior Associate, Process Management- Risk Events / Issue Manager
The U.S. Card Partnerships team provides oversight of and support for private label credit card programs. The Risk Events Manager will support the discovery and remediation of breakdowns in operational systems and processes for retail partners.
The Risk Events Manager will guide business through Risk Events & Issues management process, including breakdown assessment, containment and remediation planning. Guide root cause analysis to ensure breakdown is fully understood for planning containment and remediation. Identifies process improvement opportunities including sustainable remediation. Develops and maintains all the required formal process documentation including procedures and process flow diagrams.
Effectively partners with business to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions.
The U.S. Card Partnerships team provides oversight of and support for private label credit card programs. The Risk Events Manager will support the discovery and remediation of breakdowns in operational systems and processes for retail partners.
Responsibilities Include:
- Manage multiple Risk Events and Issues through established processes to mitigate risk to the company and ensure optimal customer experience.
- Drives investigation of root cause so that appropriate population impacts, containment and sustainable remediation are appropriately identified
- Partner with Legal and Compliance to provide guidance to the business
- Understands and utilizes all Risk Management tools, playbooks and systems to document the risk and resolution as required
- Communicates status and updates to key stakeholders
- Coordinates, influences and negotiates priorities with business teams
- Ensures timelines are met and escalates when appropriate
- Research and problem-solving as needed to support the business
- Training and development of others as necessary
- Strong problem identification, resolution and analytical abilities
- Demonstrated outstanding communication, relationship building and collaboration across cross-functional teams
- Capacity to deliver quality work, multi-task, and focus on priorities under dynamic environment
- Exceptional communication and collaboration skills necessary for interacting with all levels across the company to update and manage expectations
- Subject matter expert in designated Risk Methodologies and corporate risk practices
Basic Qualifications:
- Bachelor's Degree or at least 3 years of operations experience
- At least 3 years of process management experience or risk management experience
Preferred Qualifications:
- 1+ year experience as a Risk Event Issue Manager
- 1+ year experience in management of multiple projects concurrently in an autonomous environment
- 5+ years of process management experience
- 5+ years operations experience or risk management experience
- Project Management certification
- Process management training (e.g. Six Sigma, BPM)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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