Program Specialist

Washington, D.C
May 11, 2021
May 16, 2021
Program Manager
Full Time


As a Program Specialist in the Office of Financial Management, you will lead projects to apply robotics process automation methods to standardize and improve business processes and policies.

Location of position: General Services Administration, Office of the Chief Financial Officer, Washington, DC

We are currently filling one vacancy, but additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area.

Learn more about this agency


As a Program Specialist, you will perform the following duties:
  • Provide overall leadership utilizing continuous process improvement opportunities for Robotics Process Automation (RPA). Introduce robotics process automation methods to the agency. Use a pro-active leadership approach by taking the initiative to identify opportunities for process improvement applications and persuading managers to use robotics process automation for rapid and significant process improvements.
  • Provide key input to process improvement policy development and implementation at the agency headquarters office level, establish the RPA infrastructure, and advise the OCFO on issues of strategic importance. Evaluate the effectiveness of the RPA program at OCFO. Analyze and vet projects for suitability of process automation, establish project charters and milestones for approved projects. Collaborate with other robotics process automation professionals in other Federal agencies and the private sector to maintain expertise in the field and share GSA success stories with the larger RPA community.
  • Lead projects to apply robotics process automation methods to standardize and significantly improve GSA or OCFO business processes and policies. Provide technical leadership and project direction for ad hoc project teams. Set goals and technical standards for project team members, anticipates and effectively responds to changes in workload and resources, and influences project team members through an inclusive style and recognition of project team member abilities and knowledge. Lead projects to completion and presents and defends results to agency managers.
  • Prepare and conduct briefings for higher level management to explain RPA, provide recommendations and action plans, and propose guidance and direction for implementation of recommendations. Provide management with timely, accurate and substantive input. Participate in a variety of management analysis studies of national significance or outstanding importance to the organization. Provide administrative and technical expertise to GSA personnel and reviews problematic or potentially controversial situations.
  • Coach individual managers on using robotics process automation and overcoming obstacles for successful implementation of bots. Develop outreach programs to increase awareness of robotics process automation methods. Develop and present training courses on robotics process automation and the ways in which this approach to business process improvement can strengthen agency performance.

Travel Required

Occasional travel - Occasional Travel for training and meetings

Supervisory status

Promotion Potential


Conditions of Employment

  • US Citizenship or National (Residents of American Samoa and Swains Island)
  • Meet all eligibility criteria within 30 days of the closing date
  • Meet time-in-grade within 30 days of the closing date, if applicable
  • Register with the Selective Service if you are a male born after 12/31/1959

If selected, you must meet the following conditions:
  • Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
  • Undergo and pass a background investigation (Tier 2 investigation level).
  • Serve a one year probationary period, if required.
  • Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.


For each job on your resume, provide:
  • the exact dates you held each job (from month/year to month/year)
  • number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

For a brief video on creating a Federal resume, click here .

The GS-14 salary range starts at $122,530.00 per year.


To qualify, you must have at least one year of specialized experience equivalent to the GS-13 level or higher in the Federal service. Specialized experience is experience leading business process improvement projects that involve development of new approaches and application of robotics process automation; this includes eliminating, optimizing and/or automating inefficient and/or repetitive tasks.


Additional information

Bargaining Unit status: Not Applicable

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.
  • Knowledge to lead business process improvement projects that involve development of new approaches and application of robotics process automation.
  • Ability to assign work, train and provide guidance to subordinates.
  • Ability to utilize technology to develop innovative business solutions.
  • Ability to identify problems and possible causes, secure relevant information to make decisions and efficiently establish a course of action to resolve issues.
  • Knowledge of policy and planning concepts and practices, project management methodologies, and advanced applications tools and technologies to provide advice on and devise solutions to a wide range of complex management problems and issues.
  • Ability to interface with team members and individuals outside of an organization to ensure successful completion of projects.
  • Ability to communicate effectively orally and in writing.
  • Ability to delegate and guide a team towards the successful accomplishment of assignments and delegate responsibility within assignments.

Additional assessments may be used, and, if so, you will be provided with further instructions.

If you are eligible under Interagency Career Transition Assistance Plan or GSA's Career Transition Assistance Plan (ICTAP/CTAP) , you must receive a score of 85 or higher to receive priority.

To preview questions please click here .

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk

Trust determination process

Required Documents

ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

Note: If required to submit an SF-50 (Notice of Personnel Action), an equivalent agency Notice of Personnel Action form is acceptable. Such document(s) must show all of the following: effective date, position, title, series, grade, and rate of basic pay, tenure group 1 (career) or 2 (career-conditional), position occupied group, and name of agency. If you are a GSA employee (except in the OIG), you are not required to submit an SF-50.

If you are a 30% or more disabled veteran, VEOA or VRA applicant or qualified spouse, widow/widower, or parent:

(a) Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows the dates of your active duty service. If selected, a DD-214 showing your type of discharge (member 4 copy) will be required prior to appointment.
(b) If you are a disabled veteran, or are applying under VRA or VEOA as a spouse, widow/widower, or parent of a veteran, submit both of the following in addition to the DD-214: (1) completed SF-15 form; and (2) proof of your entitlement (refer to SF-15 for complete list).

If you are active duty military- Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).

If you are a current Federal employee or Reinstatement Eligible: Submit your latest SF-50.

If you are eligible under an Interchange Agreement: Submit your latest SF-50.

If you are a former Peace Corp or VISTA volunteer: Submit your Description of Service.

If you are a current or former Land Management Agency Employee - Submit a and b:

(a) one or more SF-50s, including your most recent one that shows you were on a competitive time-limited appointment(s) with a Land Management Agency and served on the appointment for a period(s) totaling more than 24 months without a break of 2 or more years.

(b) Copy of your agency's annual performance appraisal(s) or written reference(s) from a supervisor at the agency verifying satisfactory performance during your appointment(s).

If you have a disability: Submit proof of eligibility. For information on eligibility and required documentation, refer to USAJOBS's People With Disabilities page.

If you are applying under another special appointment authority: Submit proof of your eligibility under the appropriate appointment authority. See USAJOBS's Resource Center for more information.

If you are ICTAP / CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.

If you are a current or former political appointee: Submit your SF-50.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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