Duties

Summary

This position is located in The Office of the Chief Information Officer, IT Services, Development & Operations Division, Enterprise Applications and Platforms Services Branch. The supervisor is William Szyperski.
This position is in the Bargaining Unit. This position does not require travel. Travel expenses associated with interview and/or relocation expenses associated with job offer will not be paid. Selectee will not be subject to Confidential Financial Disclosure reporting requirements.

Learn more about this agency

Responsibilities

As the IT Specialist (INET), the incumbent serves as a highly qualified technical specialist in the fields of Mobility Unified Endpoint Management, Microsoft Office 365, Windows desktop and on-premise server operating systems for agency-wide requirements. Responsible for performing technical evaluations and recommending, selecting, developing and integrating associated endpoints/services. Supports operations of associated infrastructure, applications, and customer service / support desk. Develops, evaluates, updates and implements agency policy, governance, and standard operational procedures for the use and management of mobile endpoints, workstations, software, infrastructure and services. Provides Contracting Officer's Representative (COR) functions including contractor oversight, budgeting, review and approval of invoices. Reviews, recommends, approves, and provides oversight for Service Level Agreements (SLAs), deliverables, purchases of hardware and software, peripherals, applications, and support services. Evaluates user needs and acquires, configures, installs, integrates, and supports associated applications, devices, infrastructure and services. Coordinates the administration, maintenance, and support of emergent requirements to meet agency needs.

Travel Required

Not required

Supervisory status
No

Promotion Potential
13

Requirements

Conditions of Employment

• This is a Drug Testing position.
• U.S. Citizenship Required.
• This employer participates in the e-Verify program.
• May be required to successfully complete a trial period.
• Registered for Selective Service, if applicable. (www.sss.gov)
• Must be able to meet/maintain security & suitability requirements.

You must meet the qualifications for this position by no later than 30 calendar days after the closing date of this announcement and before placement in the position.

Qualifications

The ideal candidate will be able to demonstrate the following:

1. Demonstrate experience in areas of IT service delivery and helpdesk services. Demonstrate the ability to monitor contractor or team activities and provided technical direction to contractors providing service delivery and helpdesk services. Knowledge of and experience in monitoring and analyzing service level agreements.

2. Knowledge of the principals and objectives of the utilization of IT infrastructure hardware/software, telecommunications and network connectivity (to include Software as a service (SaaS) and Platform as a Service (PaaS)). Experience in the IT Infrastructure hardware/software, including but not limited to workstations, microcomputers, and peripherals installation and support of IT infrastructure hardware/software, including but not limited to application/file servers, workstations, microcomputers and peripherals.

3. Knowledge of Federal security and privacy requirements as they relate to processing and storage of information in order to ensure network operating systems and IT infrastructure hardware/software are properly maintained and access to data is controlled.

4. Demonstrated ability to establish effective work relationships with individuals of all levels both within and outside of parent organization, and to achieve cooperation and consensus among parties engaged in joint or parallel efforts.

5. Demonstrated skills in communicating information, ideas and advice in a clear, concise, and logical manner, both orally and in writing. Demonstrate experience in the development and documentation of guidance, procedures, planning and policy recommendation for delivery of all customer support services.

In addition to the basic requirements, to qualify for this position you must have at least one year of specialized experience at the next lower grade level (12) in the Federal service or equivalent experience in the private or public sector.

SPECIALIZED EXPERIENCE is defined as one year of specialized experience performing duties related to serving as an Information Technology Specialist. This experience must included:

Configuring, securing and supporting enterprise managed / provided smartphones and tablets primarily including those with Android and Apple operating systems as well as Wi-Fi Hot Spots and Mi-Fi devices via cloud based enterprise mobile management tools. Configuration and management of Windows 10 desktop and server operating systems and hosted applications via a centralized (cloud based) enterprise application management tool. Configuration of administrative controls / settings for Office 365 and associated cloud-based applications and storage. Management of contracts as a Contract Officer's Representative (COR) which includes providing contract oversight and management, service level agreement development and monitoring, management of associated contract budget, invoicing, and onboarding/offboarding of contract staff. Acquisition of needed hardware/software and services.

A description of how you possess the specialized experience, as well as how you meet the qualifications desired, should be addressed in your resume and additional space provided for supplemental response.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.
Education may not be substituted for specialized experience at this grade level.

Additional information

Based on the staffing needs, additional selections may be made through this vacancy announcement.

This position is not available for full-time telework outside of the current COVID pandemic situation.

Travel expenses associated with interview and/or relocation expenses will not be paid, with the exception of current NRC employees.

The NRC provides reasonable accommodation to applicants with disabilities where appropriate. Individuals with disabilities may contact the Selective Placement Coordinator for assistance with the application or hiring process via Disability.Resource@nrc.gov. Deaf applicants may contact the Disability Program Manager by calling the NRC videophone at 240-428-3217.

Individuals who are eligible for non-competitive appointment under an OPM special appointing authority may apply for consideration under a comparable NRC non-competitive appointing authority. Veterans, please visit: http://www.fedshirevets.gov/

Selectee's will be required to complete a "Declaration of Federal Employment", (OF-306), prior to being appointed to determine their suitability for Federal employment and to authorize a background investigation. False statements or responses on your resume or questionnaire can jeopardize your employment opportunity and subject you to disciplinary action, including removal from Federal service.

A transferable security clearance from another agency or a background investigation leading to a clearance is required for all new hires. To begin work at the NRC without a security clearance, you must be granted a temporary waiver of the required clearance, referred to as a 145(b) waiver. To be eligible for a 145(b) waiver you will need a favorable education verification, reference, credit, and criminal history checks. If a wavier is granted, the successful completion of a background investigation and favorable adjudication is required for continued employment. If you have resided outside the U.S. for an extended period of time, the agency may not be able to (1) grant the 145(b) waiver where the required investigation cannot be completed in a timely manner, or (2) achieve timely completion of the background investigation required for a security clearance.

The NRC is a zero tolerance agency with respect to illegal drug use. Individuals selected for this position will be subject to pre-appointment drug testing unless currently in a NRC position subject to random drug testing AND will be subject to random drug testing upon appointment to the NRC.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

When the application process is complete, your application will be reviewed to determine if you meet the job requirements. You will be rated based on the information provided in your resume to determine your level of knowledge, skill and ability related to the job requirements. If you are among the top candidates for this position, your application will be referred to the hiring manager. Please keep in mind your resume is of key importance for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to submit a thorough resume that directly relates to this position.

If your application contradicts or does not support any job specific vacancy questions, you will receive a rating of "not qualified" or "insu􀁷icient information" and you will not receive further consideration for this job.

Applicants who disqualify themselves will not be evaluated further.

To preview questions please click here .

Background checks and security clearance

Security clearance
L Access Authorization

Drug test required
Yes

Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk

Trust determination process
Suitability/Fitness

Required Documents

As a NRC employee you are required to submit your most recent Rating of Record (Performance Appraisal) or a statement saying that one is not available. You may do so either electronically, following the instructions below.

All supplemental documents can now be collected electronically and should be submitted before the closing date of this vacancy announcement. You have three choices for submitting your supplemental documents:

1. Use the "USAJOBs" feature to download documents from your USAJOBs portfolio; or

2. use the "Upload" feature to upload documents directly from your computer. The following types of documents can be uploaded:
.gif, .jpeg, .png, .rtf, .pdf, and .doc; or

3. use the "Fax" feature to print the Fax Cover Sheet and fax it, along with your supplemental documents to 1-571-258-4052.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.