Information Technology Specialist (Application Software)

Employer
USAJobs
Location
Washington, D.C
Posted
May 11, 2021
Closes
May 16, 2021
Hours
Full Time
Duties

Summary

This position is located in the Executive Office of the President, Office of the Chief Information Officer, Enterprise Application Development Division.

Promotion to the next highest grade level is neither guaranteed nor implied.
Learn more about this agency

Responsibilities

As an Information Technology Specialist (Application Software), GS-2210-12/13, your typical work assignments may include the following:
- Serving on a team of designers and developers in a matrixed environment performing work in support of software, web development, and data management efforts.
- Designing, developing, deploying, and maintaining a wide range of software applications using agency-approved, industry standard tools and practices.
- Working with stakeholders and customers to implement enterprise level applications and providing technically relevant advice and guidance to management officials.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status
No

Promotion Potential
13

Requirements

Conditions of Employment

  • Must be a U.S. citizen or national
  • Selective Service registration is required if you are a male born after December 31, 1959.
  • Subject to pre-employment and random drug tests.
  • Must participate in the direct deposit pay program.
  • New employees to the Executive Office of the President will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/.
  • May be required to successfully complete a one year probationary period.
  • You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
  • Must be determined suitable for federal employment.


Qualifications

ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT.

MINIMUM QUALIFICATION REQUIREMENTS: All applicants must meet the following qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards.

You must have IT-related experience demonstrating each of the four competencies listed below:
1. Attention to Detail - Meticulous; thoroughly reviews and proofreads various IT related data/information; dedicates focus to accomplish tasks that are complete, precise, and accurate to a given IT situation.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive IT services or IT products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess
IT needs, provide expert technical information or assistance, resolve fairly complex or non-routine problems, or satisfy expectations; knowledge of available products and services; committed to providing quality IT products and services.
3. Communication - Expresses technical information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing presentations; listens to others, recognizes potential miscommunication, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies IT related problems using a variety of materials or sources; gathers and applies technical information to determine accuracy and relevance to moderately complex problems; uses sound judgment to generate and evaluate alternatives; makes decisions or recommendations that influence IT policies or programs and applies new developments to previously unresolved problems.

SPECIALIZED EXPERIENCE: Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the next lower grade or comparable pay band in the Federal service or equivalent experience in the private sector.

You may qualify at the GS-12 level, if you fulfill the following qualification requirement: Applicants must possess one full year of specialized experience equivalent to the GS-11 grade level in the Federal service or equivalent experience in the private sector. Specialized experience is defined as: applying the principles and practices of software systems and design to implement, test, deploy, configure, and maintain applications on the Salesforce platform to include expertise in utilizing Lightning Experience, Visualforce pages, and AppExchange extensions. Specialized experience must include 1) Developing applications in a production, team-oriented, environment, utilizing best practices in development principles, concepts, and methods to maximize end-user value while minimizing operations and maintenance cost and complexity; 2) Contributing to requirements gathering, solution design, and deployment; 3) Performing moderately custom development using Salesforce specific tools including Apex code, standard REST APIs, and Dataloader; and 4) Providing application operations and maintenance support on one or more cloud-based service offerings.

You may qualify at the GS-13 level, if you fulfill the following qualification requirement: Applicants must possess one full year of specialized experience equivalent to the GS-12 grade level in the Federal service or equivalent experience in the private sector. Specialized experience is defined as: demonstrating mastery of the principles and practices of software systems and design to implement, test, deploy, configure, and maintain applications on the Salesforce platform to include expertise in utilizing Lightning Experience, Visualforce pages, and AppExchange extensions. Specialized experience must include 1) Developing, deploying, and managing applications in a production, team-oriented, environment, proactively incorporating best practices in development principles, concepts, and methods to maximize end-user value while minimizing operations and maintenance cost and complexity; 2) Leading requirements gathering with customers, establishing solution design targets, and managing deployments; 3) Performing highly custom development using Salesforce specific tools including Apex code, standard REST APIs, and Dataloader; and 4) Managing Salesforce cloud-based environments to include application operations and maintenance support, data management, permissions management, and data integration with other cloud-based or on-premise systems.

SELECTIVE PLACEMENT FACTOR
To meet the specialized experience requirements, your submission must demonstrate experience developing and administering applications or systems on Salesforce cloud environments.

Experience refers to paid and unpaid experience, including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution for education for experience.

Additional information

**Notice: More than one selection may be made within 90 days of the issuance of the certificate, if additional vacancies occur.**

A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements.

Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, you must be a preference eligible or a Veteran separated after 3 years or more of continuous active service performed under honorable conditions.

Active Duty Military Members MAY apply under this announcement due to the Veterans Opportunity to Work (VOW) Act. You must submit a certification of expected discharge or release from active duty under honorable conditions along with your application for Federal employment. A certification is a document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days from the date of application. If selected, appointment eligibility requirements must be met prior to the effective date of appointment.

Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/RegVer/wfRegistration.aspx ).

Interagency Career Transition Assistance Programs & Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp . For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/ictap/

Equal Employment Opportunity (EEO) Policy Statement: http://www.eeoc.gov/federal/index.cfm

Employment Information Resources - Resource Center: https://help.usajobs.gov/index.php/Main_Page

Non-competitive Appointment Authorities: For more information on non-competitive appointment authority eligibility requirements:
  • Person with Disabilities - Schedule A
  • Special Hiring Authorities for Veterans
  • Special Hiring Authorities for Certain Military Spouses
  • Other Special Appointment Authorities
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternative Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.

When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and responses to the Occupational Questionnaire, along with your supporting documentation to determine your ability to demonstrate the following competencies:

Customer Service, Oral Communication, Research, Software Development, and Written Communication

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified.

Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

All eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcement.

Background checks and security clearance

Security clearance
Top Secret

Drug test required
Yes

Position sensitivity and risk
Critical-Sensitive (CS)/High Risk

Trust determination process
National security

Required Documents

To apply for this position, you must submit a complete Application Package which includes:
1. Your résumé showing work schedule, hours worked per week, dates of employment and duties performed
2. Other supporting documents:
  • Cover Letter, optional
  • Most recent SF-50, "Notification of Personnel Action" showing you are/were in the competitive service and the highest grade or promotion potential held (if applying as a status candidate with current or former Federal Service). Please do not submit an Award SF-50 as it does not identify all the required information needed for eligibility verification.
  • DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities. DD-214 must be a Member 4 or Service 2 copy which reflects the type of discharge/character of service.
  • College transcript(s) only if the position has an education requirement or if you are utilizing education as part of your qualifications.
  • Most recent Performance Appraisal, if applicable.
  • Non-competitive appointment authority documentation, if applicable.
  • Career Transition Assistant Program/Interagency Career Transition Assistance Program Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)

A COMPLETE RESUME IS REQUIRED. Your resume must show relevant experience (cover letter optional) where you worked, job title, duties and accomplishments, employer's name and address, supervisor's name and phone number, starting and end dates (Mo/Yr), hours per week & salary. If you are a current Federal employee or previous Federal employee, please ensure you provide the pay plan, series and grade level i.e. GS-0201-09.
Note: If you upload more than one resume, the last resume received will be the one utilized for consideration.

YOU ARE REQUIRED TO DOCUMENT IN YOUR APPLICATION PACKAGE EVIDENCE THAT SUPPORTS YOUR ELIGIBILITY AND QUALIFICATION CLAIMS. You are strongly encouraged to upload any applicable documents with your application package.

ARE YOU QUALIFYING BASED ON EDUCATION or A COMBINATION OF EDUCATION AND EXPERIENCE? You must provide sufficient documentation of your education in your resume. You must provide a copy of transcripts or degrees in your application package if you are utilizing education as your part of your qualification or if the position has a positive education requirement. It is also acceptable to document your applicable course listing in your resume (course number, credits earned, etc...). Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html . All education claimed by applicants will be verified by the appointing agency accordingly.

ARE YOU CLAIMING SOLE SURVIVORSHIP PREFERENCE OR 5-POINT VETERANS' PREFERENCE? You are required to provide legible copy/copies of the following: DD-214 (member 4 copy), "Certificate of Release or Discharge from Active Duty," showing all dates of service, as well as character of service (Honorable, General, etc.) or Statement of Service/Proof of Service (in lieu of a DD-214) from your command or local Personnel Support Detachment (PSD). The Statement of Service/Proof of Service must provide all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).

Disabled veterans, veterans, widows, spouses or the parents of a veteran, who are eligible for 10-point veterans' preference must provide legible copies of the following: Applicable supporting documents as noted on Standard Form-15 (SF-15). To obtain a copy of SF-15, go to http://www.opm.gov/forms/pdf_fill/SF15.pdf .

Active Duty Service Members are required to submit a statement of service printed on command letterhead and signed by the command. The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).

Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents contain personal information such as SSN and DOB and some documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove said personal information before you submit your application.

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