Engineering Technician III

Location
Bethesda, MD
Posted
May 11, 2021
Closes
May 19, 2021
Ref
9003
Hours
Full Time
Clearance Required:

Public Trust

Education Required:

HS/GED

US Citizenship:

Why MIL?

MIL is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you. Whether you're fresh out of college or the military or well into your professional services career, MIL has great job opportunities that might be right for you.

Here at The MIL Corporation, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Some of our most recent awards include:
  • 2020, 2019, 2018, & 2017 Top Workplaces Award, The Washington Post (Washington, D.C.)
  • 2020, 2017 Top Workplace Award, Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine (South Carolina)
  • 2019 & 2018 Certified Great Workplace, Great Place to Work®
  • 2018 Fortune, Great Place to Work: Best Place to Work for Diversity
  • 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, The MIL Corporation welcomes you. Become a part of something greater, where you, the people, make the difference.

Summary

The MIL Corporation seeks a Engineering Technician III ( Mac Specialist/Building Lead - Hardware Installation Technician II) to support a Federal Government client at our Bethesda, MD location.

Responsibilities
  • Providing IT Desktop technical support in a Mac environment.
  • Providing support for desktop hardware, operating systems, MS Office applications, and other client applications as required.
  • Monitoring, responding to, and updating incidents in ServiceNow.
  • Supporting future MacOS updates
  • Automation of backups from Linux, Windows, Mac scientific machines and/or clusters to enterprise storag
  • Providing remote support via Bomgar or equivalent tools
  • Utilizing package managers such as Conda and Brew to deploy packages for Linux and Mac
  • Programming using R/RStudio and Python.
  • Following and recommending best practices.
  • Collaborating with contract team and Federal customers to promote a positive, helpful, and inclusive environment.
  • Managing tasks to meet customer SLAs and expectations, communicate issues and recommend remediation.
  • Performing other tasks as assigned.

Required Qualifications
  • Four (4) or more years' experience in the role of an IT Desktop technician supporting a Mac environment.
  • Three (3) or more years' experience supporting the Mac operating systems (Catalina, Mojave, and High Sierra).
  • Two (2) or more years' experience with MS Office 365 (Word/PowerPoint/Excel).
  • Three (3) years or more experience using ServiceNow incidents or equivalent platform.
  • Knowledge of R/RStudio or equivalent tools.

Desired Qualifications
  • Apple Certified Associate certification.
  • Command-line experience on Linux and/or Mac.
  • High-performance computing and/or programming experience in R or Python.
  • Knowledge of Bomgar or equivalent tool for providing remote support.
  • Backup automation from desktops to enterprise storage
  • Familiarity with Conda and/or Brew package managers for Linux and/or Mac.
  • Ability to lift up to 30 pounds.
  • Strong oral and written communication skills.
  • Strong skills in the following key areas including strategic thinking, multi-tasking, time management, planning and executing to a defined schedule.

Education
  • BA/BS

Clearance

All applicants for this position must be able to obtain a Public Trust clearance; please note that the clearance process takes into account financial background aspects.

The MIL Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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