Duties

Summary

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

Pathways is an Excepted Service Appointment, Schedule D, 5 CFR Part 362, and may NOT be combined with other Excepted Service Appointments (e.g., Schedule A).

For additional information regarding the Pathways Program, please refer to: Students & Recent Graduates on USAJOBS.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov
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Responsibilities

IRS Recent Graduates Program affords developmental experiences in the Federal Government intended to promote possible careers in the civil service to individuals who have recently graduated from qualifying educational institutions or programs. Selected applicants are placed in a dynamic, developmental program with the potential to lead to a civil service career in the Federal Government. In addition, the IRS implemented the new IRS Forward Recent Graduate Program that includes an additional year of formal development, training, networking, project teams, and may include rotational assignments.

Following the completion of program requirements, selectees may be considered for non-competitive conversion to a career/career-conditional or term appointment. All conversion requirements will be identified in the Participant Agreement. Program requirements include but are not limited to:

• Successful completion of at least 1 to 2 years of continuous service depending on the position;
• Completion of at least 40 hours of interactive training;
• Mentorship;
• Demonstration of successful job performance; and
• Meet the qualification position standards.

Conversion to the competitive service is not implied or guaranteed.

If selected, you will be placed in a developmental position as a Staff Support Assistant (Office Automation) with promotion potential to GS-07 in one the division(s) listed below:

Tax Exempt/Government Entities

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

The following are the duties of this position at the full working level. You will have the opportunity to learn to perform these duties and will receive training to help you grow in this position.

Receives, screens, and answers routine telephone calls and provides receptionist services to visitors.

Establishes, organizes, and maintains files of correspondence, manuals, and other related information, in accordance with IRS regulatory policies and guidance. Compiles records of organizational and workflow charts, staffing levels, mission and function statements.

Reviews all incoming mail and correspondence to determine proper action; and, as appropriate, prepares written responses. Determines deadlines for correspondence needing suspense dates; logs, and maintains correspondence and action item suspense data. Follows-up on suspense dates to ensure timely reply to suspense items, as well as matters resulting from meetings and conferences.

Maintains a wide variety of administrative records and controls. Prepares and maintains regular production/inventory reports using establish formats and sources of data applicable to the program.

Travel Required

Not required

Supervisory status
No

Promotion Potential
7

Requirements

Conditions of Employment

Undergo an income tax verification and review of prior performance/conduct.
All selectees must sign a Pathways Participant Agreement.
Subject to a 1-year trial period (unless already completed).
Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).
Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
The employment of any candidate selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 yrs of returns.If you are a male applicant born after Dec 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so. Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies.
You will be expected to provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240)
Tour of Duty: 8:00am-4:30pm
Selected applicants who occupy positions in the Competitive Service must acknowledge the outcome of voluntarily leaving the Competitive Service prior to accepting an Excepted Service Appt in the Pathways Prog. See 5 CFR 302.102(b)(2). An official transcript must be provided to confirm degree completion prior to appt to the position. If you are in a telework eligible position, you may be directed to temp telework on a full-time basis due to COVID19. Employees must be within a 150-mile radius of their official assigned post-of-duty (POD) while in a telework status. Once normal operations resume, employees may be directed back to the office to perform the duties of their position. Telework eligibility does not guarantee telework; employees must meet & sustain IRS telework eligibility requirements and supervisor's approval to participate in the IRS Telework Prog. As a reminder-If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by mgmt.

Qualifications

In order to qualify, you must first meet Pathways Recent Graduate Program eligibility:

You must have, within the previous 2 years, completed all educational requirements for a qualifying associate, bachelor, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying institution; or intended graduation is no more than 9 months from date of application;
-OR-
Veterans (as defined in 5 U.S.C. 2108) who, due to a military service obligation, were precluded from applying to a Recent Graduates Program during any portion of the 2-year eligibility period may have their eligibility period extended so that they receive the full 2 years of eligibility. The remaining 2-year eligibility period will begin upon his or her release or discharge from active duty. The veteran's eligibility period may not extend beyond 6 years from the date of completion of all requirements of an academic course of study.

Secondly, you must meet any basic requirements of the position and the experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions,

SPECIALIZED EXPERIENCE GS-05-LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes providing office administrative support doing functions such as preparing correspondence and greeting and directing visitors.

OR

A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

SPECIALIZED EXPERIENCE GS-06-LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes experience providing office administrative support doing functions such as preparing correspondence, greeting and directing visitors, and coordinating services between customers and providers for support services.

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

For more information on qualifications please refer to OPM's Qualifications Standards .

Education

This position has an education requirement. You MUST submit dated documentation showing completion or intended completion (if graduation is no more than 9 months from the date of application) of all educational requirements (e.g. letter from the registrar, unofficial transcripts). An official transcript will be required if you are selected. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

CERTIFICATE: If you are qualifying based on a certificate program, please refer to Treasury's Pathways Program for more information on qualifying certificate programs. A Certificate program is a post-secondary educational program, in a qualifying educational institution, equivalent to at least one full- time academic year of study, that is part of an accredited college-level, technical, trade, vocational or business school curriculum.

For more information on education requirements go to Treasury's Pathways Program.

Additional information

Salary: The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages .

We may select from this announcement or any other source to fill one or more vacancies.

This is a non-bargaining unit position.

We offer opportunities for flexible work schedules.

Pathways in an Excepted Service Appointment, Schedule D, 5 CFR Part 362. Selected applicants who occupy positions in the Competitive Service must acknowledge the outcome of voluntarily leaving the Competitive Service prior to accepting an Excepted Service Appointment in a Pathways Program. See 5 CFR 302.102(b)(2).

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be determined based on your application materials (e.g., resume, supporting documents) and the responses you provide on the application questionnaire. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination. In order to be considered for this position, you must complete all required steps in the process and meet all qualifications. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Rating: You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Applies Technology to Tasks
• Interpersonal Skills
• Oral Communication
• Self-Management
• Writing

A category-like rating (Quality Group) will be used to rate, rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, Superior/Best Qualified, Highly Qualified and Qualified depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.

Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned quality group and considered before non-preference-eligibles in that quality group. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest quality group for this position. For scientific and professional positions in grade GS-09 or higher, names of all qualified applicants are listed in order of their ratings, augmented by veteran preference, if any.

Background checks and security clearance

Security clearance
Other

Drug test required
No

Position sensitivity and risk
Moderate Risk (MR)

Trust determination process
Suitability/Fitness

Required Documents

The following documents are required and must be provided with your application for this Public Notice:

Resume - For qualification determinations your resume (uploaded or created in USAJOBS) must contain hours worked per week and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, i.e. GS-0301-09. Do NOT include photographs (or links to social media such as LinkedIn ), inappropriate material, inappropriate content, nor personal information such as age, gender, religion, social security number, etc., on your resume. ( Cover letters are optional.) Please view Resume Tips.

Online Application - Questionnaire

Proof of Enrollment or Education - You must submit dated documentation showing completion or intended completion (not to exceed 9 months from the date of application) of all educational requirements (e.g. letter from the registrar, unofficial transcripts) by the closing date of the announcement. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Click here for Foreign Education Credentialing instructions. If you are qualifying based on a certificate program, please refer to the Treasury's Pathways Program for more information on qualifying certificate programs.

Registration/License (IF APPLICABLE) - active, current registration/license

Veterans' Preference (IF APPLICABLE) - If you are claiming veterans' preference, you must submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Ten-point preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15 , along with the required documentation listed on the back of the SF-15 form. For more information on veterans' preference view FedsHireVets.

Current and Former Federal Employees Documentation - You MUST submit a copy of your most recent SF-50 (Notification of Personnel Action) or equivalent personnel action form which shows your current grade and competitive service status. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should be a "1" or "2".) It is recommended to also provide an additional SF-50(s) (or equivalent), if you are applying for a higher grade which clearly demonstrates you meet the 52-week time-in-grade requirement (e.g., Promotion with an effective date more than one (1) year old, Within-Grade-Increase at the highest grade held).

Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).