UX Design Lead

Capital One
McLean, Virginia
May 09, 2021
May 27, 2021
Full Time
Center 2 (19050), United States of America, McLean, Virginia

UX Design Lead

Capital One's Experience Design team is looking for a UX Design Lead who will partner directly with our HR organization to co-create the vision and strategy for a unified associate experience. This foundational undertaking will be used to start designing and delivering by way of key strategic priorities (eg. Workday, Internal Mobility, Lumapps replacement).

The UX Design Lead will help to surface understanding (research) and connection (strategy) for what a unified experience should be, and guide UX Design strategy improvements across multiple HR channels, touchpoints, and internal associate applications.

The Design Lead will work closely with UX Researchers to co-facilitate both generative and evaluative research with internal users. And then, in collaboration with other designers, product partners, software developers, external vendors and HR leaders, take those learnings and target areas of opportunity for innovative solutions to plan and implement an effective Design strategy to reshape the HR experience.

What you'll do:

  • Apply service design methods and user research techniques to uncover the current experience landscape for HR associates and users of internal channels and touch points
  • Work closely with partners in Product, Tech and HR to establish a target experience and identify key areas of opportunity to advance incrementally towards a future state
  • Present and communicate research analysis clearly and effectively to a diverse audience of designers and non-designers
  • Develop new product/feature concepts, frameworks, portfolio/product prioritization, roadmaps that help drive the strategic definition of the desired user experience
  • Translate strategy into concept prototypes to communicate your vision through artifacts
  • Provide UX direction for development, testing, and refinement of digital and service prototypes
  • Use visual and tangible storytelling to share your discoveries, influence stakeholders, and create energy around your ideas
  • Become entrenched in available and defined design systems and apply these in your work where applicable

What you'll bring:

  • Empathy that will empower you to be a customer advocate in our product development processes
  • Strong leadership presence to facilitate collaboration between Design and Tech
  • Ability to translate user needs and requirements into clear and compelling artifacts
  • Ability to clearly communicate your recommendations to partners and influence the shape of the product using service blueprints, future state maps, user journeys, and more
  • Excellent problem-solving and relationship management skills

Basic Qualifications
  • Bachelor's Degree or military experience
  • At least 4 years of experience with human-centered design
  • At least 3 years of experience in experience design

Preferred Qualifications
  • Experience designing in Figma and Invision
  • Master's Degree in design or business
  • At least 2 years of experience in design strategy or service design
  • At least 1 year of experience in Design Research
  • 5+ years of experience with a digital product & services company or consultancy
  • 5+ years of experience in design strategy, UX design, communication design, or industrial design

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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