Sr. UX Design Research Associate

Employer
Capital One
Location
McLean, Virginia
Posted
May 09, 2021
Closes
May 27, 2021
Ref
R112191
Function
Finance
Hours
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Sr. UX Design Research Associate

United Income is a financial technology company that was recently acquired by Capital One. We combine the latest technology with time-tested wisdom to better understand the interconnectedness of our financial lives, allowing us to lower client's taxes, boost retirement benefits, and improve the quality of investment management.

We have over $1 billion of assets under management, with 99 percent client retention to date. We all are united in our mission to use new technology to increase the financial potential of our customers in ways that have not been possible in the past. That's where you come in. We want the best and the brightest. Work is more fun when you know that you're surrounded by people who are as dedicated as you are.

Our vision is clear:

Use technology to lower the cost of advice, improve its quality, and simplify its delivery so we can help more people convert their hard work into financial mobility and security.

Our goals are simple:

Create the best financial planning and money management solution in the world;

Create a culture that is ambitious, fun, smart, and attracts and retains the best talent in each of our major areas of business;

Meaningfully and measurably improve the financial lives of aging households.

The Role:

We are currently seeking a Lead Design Researcher to join our team to focus on strategic level research. Because we are a human centered organization obsessed with delivering products and services based on customer research and feedback, design research is at the heart of our work. We believe using empathy, curiosity and asking questions to understand our customers is core to delivering best in class products and services. We represent the voice of our customers and focus on being the source of truth for our customer insights.

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You'll Do:

Strategy & Planning
  • Collaborating with technology, product, and business teams to create intuitive and engaging customer experiences across multiple projects simultaneously, start to finish
  • Translating findings into product direction that guides the experience and product decisions
  • Leading and shaping early product definitions with formative and foundational research.
  • Engage in portfolio prioritization to help set the strategy and product road map for the team
  • Manage through open ended problems and support early product definition
  • Advocate for the customer through human-centered design methods
  • Defining standards and best practices for how research is done in a non-centralized research model
  • Champion prioritization of design centered product enhancements grounded in research and analysis
  • Working with partners and teams across various geographies
  • Embracing and advocating for an experience mindset - this is as important to the work as the results


Execution & Delivery
  • Demonstrate fluency of design research tools and techniques to measure success, present opportunities, and support decision-making and prioritization utilizing qualitative and quantitative research methods
  • Practice and help evolve the team's research techniques and toolset to work effectively in cross-team collaboration
  • Participate in end-to-end product design by:
    • Conducting research studies at all stages from discovery to validation, using a variety of methods to understand customer needs and define opportunities such as usability studies, card sorting, field studies, cognitive walk-throughs, contextual inquiry, participatory design.
    • Leading designers and non-designers on project teams understand and apply research findings by framing problems, defining insights, and designing new methodologies/practices to serve customer needs
    • Facilitate synthesis and knowledge mapping sessions, teaching research methodologies
    • Distilling findings into clearly articulated and actionable insights for stakeholders by clearly articulating strategies
    • Knowledge management and decimation of insights, and creating standards for how research is done, shared, templatized and managed
    • Planning and facilitating workshops with internal and external stakeholders to align with business needs
    • Present and communicate research and analysis clearly and effectively across various organizations in any format required. Must be able to sell, support, explain, and simply present usability approach and research to various audience types


Basic Qualifications:
  • Bachelor's Degree or Military Experience
  • At least 2 years of experience as a Design Researcher in a business or consulting capacity


Preferred Qualifications:
  • Master's degree or equivalent professional experience
  • 5+ years of usability testing and user experience research
  • Experience teaching: design thinking, human centered design, design research.


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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