Director, HR Operations
Director, HR Operations - Washington, DC Director, HR Operations - Washington, DC Company Overview Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access, Ethernet transport, and Colocation services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 209 markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Cogent offers competitive compensation and a full benefits package that takes effect within 30 days of employment. Matching 401k and stock options are also included. Summary Description: The Director, HR Operations is an experienced professional with significant expertise in enterprise-level Payroll, Benefits, Compensation, HRIS, and HR Operations, knowledgeable in all aspects of employee full life-cycle end-to-end processes, with an ability to evaluate operations strategically and objectively and translate them into value-added HR initiatives with a positive business impact. The Director must have knowledge of operational requirements and the ability to provide system solutions to all HR disciplines. As directed by the VPHR, performs human capital data analytics for senior leadership; identifies and interprets trends and patterns and provides consultation to functional leadership, the VP of HR, and HR colleagues.The Director, HR Operations is an experienced professional with significant expertise in enterprise-level Payroll, Benefits, Compensation, HRIS, and HR Operations, knowledgeable in all aspects of employee full life-cycle end-to-end processes, with an ability to evaluate operations strategically and objectively and translate them into value-added HR initiatives with a positive business impact. The Director must have knowledge of operational requirements and the ability to provide system solutions to all HR disciplines. As directed by the VPHR, performs human capital data analytics for senior leadership; identifies and interprets trends and patterns and provides consultation to functional leadership, the VP of HR, and HR colleagues. This role is responsible for the day-to day and ongoing duties of the Cogent US Payroll, Benefits and Compensation, HRIS/HRDB/employee records, and HR Operations for US offices. The incumbent must be extremely data-oriented, quantitative, highly organized with rigorous procedures and processes, and results-oriented. This includes active relationships and operational coordination with Cogent's vendors, providers, and employees to ensure accuracy and timely follow-up regarding employee payroll, benefits & compensation, HRDB, and HR operations and analytics/reporting matters. The position is responsible for the administration and auditing of all plans, deductions, proposed changes, ensures regulatory and documentation compliance, and effective HRDB and Payroll integration, records, and maintenance. The position creates effective and thorough procedures and follows them, ensuring that colleagues in Finance, Accounting and HR are partners, and that all parties execute methodical follow through. The position supervises up to two Payroll staff, and shares supervision of department support staff. Key Responsibilities: Administer Cogent's high-volume US payroll(s) and employee benefits with excellence, accuracy, urgency, compliance, and proper employee communications. Oversee timesheet administration per Cogent pay policies and in compliance with FLSA guidelines. Fully accountable for payroll and all payroll-related actions for all elements of employee pay and corresponding taxes and withholdings. Regularly analyze/audit payroll, benefit, and compensation data for accuracy each pay period, and recommend improvements of payroll, benefits, and/or compensation administration practices in Cogent's locations. Ensure proper corrective action and communication for all discrepancies. Administer the Cogent health and welfare benefits programs, including health, dental, vision, disability, life insurance, flexible spending, leave plans, relocation, and other related compensation and/or benefits programs. Accountable for impeccable compliance and recordkeeping. Handle staff benefits enrollments and terminations, vendor billing updates, claims resolution, change reporting, benefits invoice processing, COBRA and all leave administration, and other ancillary benefits programs. Document all processes to ensure contingency handling by Finance or HR staff when absent. Administer in accordance with Cogent policies and/or line of business requirements. Administer and responsible for all compliance reporting and filings for Cogent's group health, dental, vision, disability, life insurance, flexible spending, 401(k), COBRA and all leave administration including FMLA. Handle all leave cases such as FMLA and disability cases, oversee alignment of PTO across the HRDB and payroll systems, checking for accuracy of all changes with routine payroll review. Responsible for the Cogent US 401(k) retirement savings plan including administration, communication, compliance, reporting, and recordkeeping. Serve as the administrator for 401(k) Investment Committee meetings to include scheduling, interface with our broker and plan administrator for advance material and ongoing documentation, and staff the VP HR and the Committee as needed. Serve as the main point of contact for employees on employee benefits matters and respond to inquiries in a timely manner according to Cogent HR's high standards. Interact regularly with employees and managers, the HR team, Legal, Finance, and benefit vendors as needed to resolve pay, leave, benefits, and related matters. HRIS/HRDB: Interface with IS to ensure that Cogent's HRIS is up to date and assist with development and implementation of new requirements. Analyze and ensure that employee personnel files (hard copy and/or electronic) are compliant and properly retained, and that HR's shared files and overall document retention is organized, meets compliance requirements, and are regularly reviewed. Regularly produce meaningful HR reporting, analysis, and metrics in all areas of HR for the purpose of trend analysis, workforce planning, program and policy development, and effective human capital decision-making. Summarize reporting in presentation-ready formats/dashboards for the VPHR at least quarterly, and for other levels of management as requested. Operations: Proactively liaise with key contacts throughout Cogent such as colleagues in Finance, Business Operations, Facilities, Legal, and others to effect smooth and collaborative delivery of HR operations. Deliver high levels of service by responding with courtesy, building strong rapport and effective relationships, and representing HR with excellence to all stakeholders. Demonstrate a problem-solving orientation, humility and collegiality, accuracy, efficiency, and urgency to employees, providers, brokers and other partners. Provide support to all HR colleagues, ensure appropriate departmental cross-training. Assist VP with department operations. Work collaboratively with all members of the HR team, Finance, external vendor partners, employees, and demonstrate the ability to be innovative, adaptable, and flexible. Partner with HR colleagues to develop efficient, systems-savvy HR operational solutions both within and outside of our HRIS. Ensure that the HR department's procedures represent best practices, reflect Cogent's culture, are convenient and service-oriented for employees, and delivered in an efficient and timely manner. Lead or assist with project management of HR compliance initiatives and support all HR audit needs. Other: Other related responsibilities and duties, as assigned. Bachelor's degree in business, human resources or related field and 5 years' professional experience within a corporate environment at a global company administering payroll and benefits and overseeing HR operations/analytics; or equivalent combination of education, skills, and experience. Ability to personally handle and transmit with little to no errors Payroll and Benefits for a multi-state complex payroll of 800+ employees which includes many hourly employees, commissions, bonuses, stock/grant/options, pay changes. Experience effectively managing relationship and features of payroll providers such as ADP and/or other vendor. Experience interfacing with Finance and implementing compliant system controls. Demonstrated HRIS/database systems and financial accuracy and audit skills. Ability to administer pay and benefits programs with objectivity and neutrality according to Cogent's established payroll and benefits plans. Advanced proficiency in Microsoft Office including Excel, Word, Access, PowerPoint, and use of the internet to source information. Facility in learning and adapting to new systems and/or collaboration tools such as file sharing. Advanced understanding and application of computer technology to efficiently accomplish work including: using Microsoft Office programs, advanced knowledge of Microsoft Excel, email, internet, and HRIS and database management software for advanced reporting and data management from multiple sources. Expert quantitative/mathematics and analytical skills and effective use of spreadsheets to automate and harness formulas and features to minimize or eliminate manual data manipulation. HRIS experience with the ability to learn and effectively navigate, maintain and search data, produce reports, and maintain all benefits and compensation fields and records, including building benefits open enrollment. Production of HCM analytics and trend reporting for leadership. Detail oriented with both quantitative and qualitative outputs. Knowledge and understanding of payroll and benefits compliance and annual audit requirements (such as ERISA plans, EEO-1, FLSA, 5500's and benefits and compensation practices). Excellent planning, time management, decision-making, presentation, and organizational skills. Keen attention to detail and the ability to multi-task. Demonstrated ability to listen, clarify, solve problems, and work independently. Ability to prioritize work effectively, produce accurate and error-free work. Able to work proactively to produce results on deadline. Manage multiple projects and tasks simultaneously, be flexible. Excellent interpersonal, verbal and written communications skills, and ability to establish and maintain personable and accessible communication with employees, colleagues, direct reports, and external stakeholders. Must be a team player with a positive, can-do approach who likes working in an extremely fast-paced, high volume, heavy transactional environment. Assume and exhibit personal ownership and responsibility for the reputation and success of the HR department. Commitment to team enhancing behavior. Effectively collaborate with internal and external stakeholders. Impeccable judgement and ability to uphold the highest standards of policy adherence, confidentiality, discretion handling confidential and/or sensitive information, and data protection. Goal-oriented and possesses the ability to independently prioritize on a consistent basis in an ever-changing environment and to meet aggressive deadlines, doing what is required to get the job done on time. Superior customer service orientation and ability to produce high quality work. Strong organizational and project management skills with the ability to manage multiple projects simultaneously critical to the success of the role. Prior experience supervising, leading, and inspiring multiple experienced/professional staff which included coaching, mentoring, goal-setting, hiring, exiting, and performance management. Ability to guide others in resolving complex issues of significance to the organization. Oversight and management of vendors related to payroll, benefits, HRIS, HR Operations, Facilities. In-depth knowledge of human resource practices, regulations, compliance and best-practice procedures across all HR disciplines. Ability to work independently and collaboratively as a team member with minimal supervision and across external and internal stakeholder groups. Superior verbal and written communication and ability to explain complex, technical information to a lay audience in a simple, concise manner Ability to occasionally travel for training and/or company events. The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Desired Skills : ADP expertise. PHR, SHRM-CP or higher (Professional in Human Resources or SHRM Certified Professional).< Cogent's value proposition offers our talented employees the ideal climate for innovation, and colleagues who are motivated and proactive, with diverse backgrounds and approaches. As a global organization, we understand and appreciate the benefits of myriad cultural perspectives. COGENT is wholly committed to recruiting, developing, and retaining a diverse group of talented people, and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or other protected criteria, in accordance with applicable law. Cogent Communications is an Equal Opportunity Employer. Cogent is one of the world's largest Internet Service Providers, delivering high quality Internet, Ethernet and Colocation services to over 89,600 Enterprise and NetCentric customers. Cogent serves over 209 markets in 47 countries across its facilities-based, all-optical IP network. All trademarks, tradenames and service names mentioned and/or used belong to their respective owners.