Supervisory IT Program Manager

Washington, D.C
May 08, 2021
May 14, 2021
IT, Program Manager
Full Time


Supervisory IT Program Managers located in DOL, Bureau of Labor Statistics (BLS), Office of Technology and Survey Processing (OTSP) provide IT support to all aspects of BLS data development initiatives. BLS measures labor market activity, working conditions, price changes, and productivity in the U.S. economy to support public and private decision making.

- Position is outside the bargaining unit.

Learn more about this agency


The position serves as an OTSP Deputy Division Chief. As a Supervisory IT Program and Deputy Division Manager, the incumbent serves as the alter ego to the Division Manager, and is involved with all aspects of Division operations to include the:
  • Management of one or more large IT program(s) coordinating, communicating, and integrating IT projects and program activities. Work encompasses the decision-making and negotiation responsibilities involved in executing the program efforts including stakeholder management, resource management, and portfolio management.
  • Management of IT systems which support one or more phases of the BLS business process including sampling, data collection, estimates, and dissemination; or the operation, maintenance, administration, and enhancement of the information technology infrastructure, Local/Wide Area Networks, and support services required to meet the BLS's information processing, storage and communication needs. The incumbent is responsible for managing IT systems through all phases of the Enterprise Life Cycle.
  • Prioritization and allocation of resources to include multi-year planning and ensuing = BLS and DOL IT standards and best practices are followed. Developing, administering, and executing the operating budget as well as overseeing the efficacy of various IT contracts in provision of services to BLS. Serving as a principal advisor to the most senior BLS and DOL managers and executives. Providing expert technology, systems and operations insight to key Bureau executives in identifying longer-term goals and objectives and executing enhanced and changing program operations requirements. Integrating complex information from multiple sources in order to provide the most complete, pertinent and efficient responses to BLS and external queries.
  • Leadership of subordinate supervisors and professional staff on research, design, development, management, and implementation of IT systems that support all phases of the BLS business process or IT infrastructure; enterprise facilities and services for database management and application support; servers; data storage; remote access; communications; as well as enterprise connectivity and high availability between the various BLS facilities, or in the provision of design development, management and implementation of BLS IT systems.
  • Development of goals and objectives for subordinate supervisors and professional staff, assigning and balancing work, evaluating performance, recommending and approving awards, counseling and disciplining employees, selecting employees for appointments of internal placements, approving employee training, approving employee leave requests and establishing leave rosters. Ensuring that the staff are effectively trained in systems development concepts, IT principles, and operational requirements through all phases of the Enterprise Life Cycle.

Travel Required

Occasional travel - Some work may require travel and to attendance at meetings and conferences away from the work site.

Supervisory status

Promotion Potential
15 - This position is at its Full Promotion Potential


Conditions of Employment

  • Must be a U.S. citizen and at least 16 years of age
  • Requires a managerial probationary period unless an exception has been met
  • Appointment to this position may require a background investigation
  • Requires a probationary period if the requirement has not been met.

Applicants must meet all legal and regulatory requirements. Reference the "Required Documents" section for additional requirements.

You may not be aware, but in the regulations for agency ethics programs, there are requirements for supervisors. Section 2638.103 of Title 5 of the CFR states:

Every supervisor in the executive branch has a heightened personal responsibility for advancing government ethics. It is imperative that supervisors serve as models of ethical behavior for subordinates. Supervisors have a responsibility to help ensure that subordinates are aware of their ethical obligations under the Standards of Conduct and that subordinates know how to contact agency ethics officials. Supervisors are also responsible for working with agency ethics officials to help resolve conflicts of interests and enforce government ethics laws and regulations, including those requiring certain employees to file financial disclosure reports. In addition, supervisors are responsible, when requested, for assisting agency ethics officials in evaluating potential conflicts of interest and identifying positions subject to financial disclosure requirements.


Candidates must demonstrate proof of meeting the Minimum Qualifications, that is, both the Experience and the Specialized Experience described below. Reference the "Required Documents" section for more information.

Minimum Qualifications


Experience - IT-related experience; experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Experience must have demonstrated each of the four competencies listed below.
  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail. An experience indicator at this level includes planning, prioritizing, and organizing project/program requirements.
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. An experience indicator at this level includes in-depth analysis and resolution of complex problems such as assessing customers' needs and tailoring information about products and/or services.
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. An experience indicator at this level includes orally justifying decisions, conclusions, findings, and/or recommendations in a professional setting such as orally presenting project/program-related information to engage in open and constructive discussions and sharing of information.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. An experience indicator at this level includes gathering and analyzing facts, drawing conclusions, and developing recommendations/identifying alternatives to solve complex problems such as utilizing various sources to conduct research to determine proper alternatives and providing recommendations to resolve project/program-level issues that impact the work and outcomes of an organization.

  • AND

    Specialized Experience

    Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, i.e. GS-14, in the federal service. Specialized experience is defined as BOTH of the following:

    1. Extensive experience managing IT application development projects in an Agile environment. This level of experience must have demonstrated the full range of IT Project Management and responsibility for defining the scope, determining required resources, risk management, defining requirements for deliverables, quality control and assurance, and financial management.

    2. Extensive experience independently designing and developing complex application software for business applications. An experience indicator at this level includes both of the following: authoring software architecture work products such as object-oriented business and class models, sequence diagrams, activity diagrams, and/or technical specifications AND developing applications for multi-tiered environments consisting of web, application, and database layers.


    Education may not be substituted for experience at this grade level.

    Additional information

    DOL seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness so that all individuals are able to participate and contribute to their full potential.


    Position Telework eligibility is determined by management based on position duties during the recruitment process. Employee participation in telework on a routine or situational basis is determined by management primarily based on business needs. Employees participating in telework are subject to the terms and conditions of the Department of Labor's Telework Program.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    If you meet the minimum qualifications, you will be evaluated against the evaluation factors below and will be placed into a category based on your vacancy question responses.


    Category A - Meets minimum qualification requirements and demonstrates superior proficiency in applying critical competencies required by the position.

    Category B - Meets minimum qualification requirements and demonstrates satisfactory proficiency in applying critical competencies required by the position.

    Category C - Meets minimum qualification requirements and demonstrates familiarity in applying critical competencies required by the position.

    Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies:
    • -Manages Human Resources: Plans, distributes, and monitors assignments; evaluates performance
    • -Information Technology Program Management: Knowledge of principles, methods, and tools for the management of an IT program to include oversight of multiple IT projects and integrating dependent schedules and deliverables
    • -Capital Planning and Investment Assessment: Knowledge of capital investment analysis including return on investment analysis
    • -Systems Life Cycle: Knowledge of concepts used to plan, develop, implement, operate, and maintain IT systems
    • -Quality Management: Knowledge of quality assurance, quality control, and reliability to ensure requirements and standards are met
    • -Configuration Management: Knowledge of managing the implementation, update, or integration of IT system components
    • -Software Development: Knowledge of designing, developing, and testing software
    • -Software Engineering: Knowledge of software engineering design and development methodologies, paradigms, and tools; software life cycle; software reusability; and software reliability metrics
    • -Web Technology: Knowledge of web technologies, tools, and delivery systems, including web security, privacy policy practices, and user interface issues
    • -Technology Awareness: Knowledge of emerging technologies for business processes

    The information you provide on your resume may be verified by a review of your work experience, employment start/end dates/hours worked and/or education, by checking references and through other means (ex. interview). The examining Office of Human Resources (OHR) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your responses to the vacancy questions. If not, the OHR may amend your responses to more accurately reflect the level of competency indicated by the content of your resume. Your evaluation may also include a review by a Human Resources Specialist or panel and may include other assessments (ex. interview, panel review, written test, writing sample, etc.)

    INFORMATION FOR ICTAP/CTAP ELIGIBLE(S) ONLY: If you are eligible for special priority selection under ICTAP/CTAP, you must be well-qualified for the position to receive consideration. ICTAP/CTAP eligible(s) who are placed into Category B or higher will be considered "well-qualified." Be sure to review DOL Account Eligibility Questions #24 to reflect that you are applying as an ICTAP or CTAP eligible and submit supporting documentation. Click Application of Veterans Preference for Category Rating Jobs for more information.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required

    Position sensitivity and risk
    High Risk (HR)

    Trust determination process
    Credentialing , Suitability/Fitness

    Required Documents

    The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. You are not required to submit a document if it does not apply to you. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. Also, do not upload password-protected documents.

    - Proof of Minimum Qualifications : For Experience and Specialized Experience, your resume MUST contain detailed descriptions demonstrating that you meet the requirements listed in this announcement. If your resume does not demonstrate proof of the minimum qualifications, you will be deemed not qualified. See the Requirements section, i.e. under Qualifications, for more details.

    - Veterans Documents (if applicable): To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214. Your DD-214 must show the type of discharge and dates of active duty. To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. (For active duty service members expecting honorable or general discharge or release within 120 days, click Active Duty ). Without this documentation, you will not receive veteran's preference. For more information, go to

    - Displaced Employee Placement Documents - Only required if requesting priority consideration under CTAP or ICTAP eligibility.

    - Cover Letters are not mandatory and will not be used to verify experience, but may be submitted.

    Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship , and the E-Verify system will be used to confirm the employment eligibility of all new hires.

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