Duties

Summary

This position is locate in the User Experience Design Section, Design Division, IT Design & Development Directorate, Office of The Chief Information Officer. The incumbent is primarily responsible for conceptualizing and designing user interfaces for Library of Congress web properties and positioning the Library of Congress brand online.

The position description number for this position is 203005.

This is a non-supervisory, bargaining unit position.

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Responsibilities

As a recognized expert in the field of Internet technology, oversees the implementation, maintenance, enhancement, and coordination of online systems and Web site(s) on the Internet. Oversees the information architecture and usability of Internet and Intranet-based Web site(s) and applications. Designs wireframes, templates, and other web interface components. Monitors emerging user experience trends and directions and makes recommendations accordingly. Oversees user experience strategies, projects and/or programs related to the web. Provides expertise in analyzing, diagnosing, and resolving problems in support of web sites and applications. Develops conceptual models to explain difficult concepts to executives and stakeholders. Collaborates with visual designers and technologists, ensuring usability and accessibility of web sites and applications.

Assists in the development of policies and guidelines, best practices, and work flow procedures for LOC web properties. Documents business and interface rules in the enterprise wide style guide.

Plans and develops long-range objectives and milestones for IT projects involving substantive, mission-oriented programs. Assists with planning and managing complex information architecture projects involving technology and interrelated disciplines. Manages information architecture projects for Web Services and aligns activities and deliverables with LOC business requirements. Identifies customer business requirements, and helps project managers develop project estimates and schedules.

Provides expert analysis and advice and develops solutions to solve issues and problems on programs with complex information architecture (IA) challenges or where new techniques should be employed. Identifies (IA) issues relevant to LOC Web services based on loc.gov operations and changing program requirements. Collects relevant information from many varied sources for analysis and makes authoritative recommendations related to improving the information architecture and user experience of LOC web properties.

Evaluates and tests programs/projects affecting broad mission areas of Library of Congress (LOC) websites. Develops strategies on how usability testing can be conducted across the institution's web properties. Applies usability standards to new web applications and systems. Collaborates closely with business owners and usability testing professionals to conduct research and understand user needs.

Travel Required

Not required

Supervisory status
No

Promotion Potential
14

Requirements

Conditions of Employment

No additional requirements to those listed above.

Qualifications

Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.

Ability to design website and application user experiences and information architectures.**

Ability to interact collaboratively with others.**

Ability to conduct user research, usability testing, and evaluate user experiences.

Ability to perform IT research and analysis.

Ability to plan and manage user experience designers and other roles on software development projects.

Ability to communicate in writing.

Ability to communicate effectively other than in writing.

Education

Additional information

Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid the minimum step of the grade.

The Library of Congress is an equal opportunity employer. Women, minorities, and persons with disabilities who meet eligibility requirements are strongly encouraged to apply.

Applicants must submit a complete application package that is received by the closing date of this announcement.

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email ADA@loc.gov. The decision on granting reasonable accommodation will be determined on a case-by-case basis.

Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. Certification from health care providers are not accepted. For more information contact the Library's Office of EEO/Diversity Programs at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service.

Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation.

The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement.

Initial appointments, permanent or indefinite, to the Library of Congress require completion of a one-year probationary period.

The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit.

A "Not to Exceed" (NTE) status is used to identify an appointment with a specific ending date. However, the Library has the right to separate a NTE employee at any time due to either performance issues or budget constraints.

Are you a veteran? Please indicate the type of veterans' preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim. Those applying for 5-point preference must submit Member Copy 4 of your DD 214. Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If required supporting documentation is not attached, Veterans' Preference will not be considered in the application process.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The Library of Congress evaluates applicants through an applicant questionnaire and a structured interview. Applicants may also be screened for some jobs through licensing, certification, and/or education requirements, a narrative/application review, and/or a preliminary telephone interview. The knowledge, skills, and abilities (KSAs) that are marked with a double asterisk (**) in the vacancy announcement and the applicant questionnaire are considered the most critical for a position. To be considered for final selection, applicants must demonstrate fully acceptable experience in these designated KSAs in the narrative/application review, preliminary telephone and/or full structured interview. The various assessment tools listed above are designed to verify or explore applicants' experience, knowledge, and training directly related to the job in order to identify the best qualified applicants for selection.

For more information regarding eligibility requirements, please see the Library of Congress Merit Selection Plan, Section X.D, at: http://www.loc.gov/hr/employment/msp010909.pdf .

To preview questions please click here .

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Required Documents

Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent).

Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. The program does not accept certification from health care providers. For more information contact the Library's Office of Equal Employment Opportunity and Diversity Programs at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.