Process/Project Manager - Spring PMO

Capital One
Richmond, Virginia
May 07, 2021
Jun 05, 2021
Full Time
West Creek 7 (12077), United States of America, Richmond, Virginia

Process/Project Manager - Spring PMO

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple - bring ingenuity, simplicity and humanity to an industry ripe for change. We are seeking a Process Manager to join our Spring Team. At Capital One, we empower associates to deliver their best by cultivating a culture of inclusion and belonging, where varying perspectives and opinions are valued. We embrace each other's differences and encourage all team members to lean into their talents and skills to deliver superior experiences for both internal and external clients.

We are seeking a process professional who excels in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. As a Process Manager on the Spring team, you will help drive continuous process improvements, while working with cross-functional teams to ensure compliance to requirements and standards. You will monitor and maintain processes to ensure they are followed correctly and help to resolve issues or escalate when necessary. This includes updating process documents, collecting and analyzing data and measuring effectiveness of existing business processes. You will provide solutions to a variety of problems of moderate scope and complexity including managing special projects.

Activities may include, but not limited to project planning, design, and implementation of solutions that meet the project requirements. May also include developing and maintaining a project schedule, tasks, resources, dependencies, and coordinates the completion of key tasks associated with the management of projects.

  • Build strong internal and external relationships, understand and navigate the procurement process and explore new opportunities
  • Gather and integrate feedback, influence stakeholders and drive results for ideas or initiatives
  • Collaborate as member of the PMO working with cross functional teams to assess, communicate, and implement improvements
  • Facilitate discussion to drive cross-program and departmental planning, collaboration, and coordination
  • Developing and maintaining formal process documentation including procedures and process flow diagrams
  • Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
  • Clear results orientation: display an intense focus on achieving both short and long term goals with a bias for action. Ability to drive and execute an agenda in an uncertain and fluid environment
  • Ability to learn about and understand technology and business problems, and experience recommending solutions (software and/or methodologies)
  • Able to quickly understand business needs and translate these needs into solutions
  • A demonstrated ability to manage multiple projects concurrently in an autonomous environment
  • Ability to challenge the status quo to redefine best practices, discovering new approaches to help reduce friction and drive results across the team
  • Tools used include Google suite, Jira, Confluence, and Mural to manage the schedule, scope, risks and issues tracking and reporting for the project. For process management we utilize Visio, Google suite, Confluence, and other Capital One systems.

Required Qualifications:
  • Bachelor's Degree or Military experience
  • At least 1 year of experience with Microsoft Office or G Suite
  • At Least 3 years of experience in Business Process Management or Risk Management
  • At least 3 year of Project Management experience

Preferred Qualifications:
  • At least 4 years experience in Process Management
  • At least 3 years experience in Project Delivery
  • BPM Certification
  • Lean Six Sigma certification
  • PMP certification or Certified Scrum Master certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.