Arlington, Virginia
$49,608.00 - $75,732.80 Annually
May 07, 2021
May 21, 2021
Full Time
Position Information

The Compliance Division of the Treasurer's Office is seeking an innovative, technology savvy Research and Special Collections Coordinator.

As an elected official, the Arlington County Treasurer is accountable to the citizens of Arlington County. The primary function of the Compliance Division is to promptly and efficiently collect monies owed to Arlington County by investigating delinquent accounts and obtaining payment.

Specific duties include:
  • Identifying, researching and resolving disputed accounts and complex collection cases.
  • Managing and coordinating collection efforts for County agencies.
  • Evaluating processes for efficiency and effectiveness.
  • Creating, managing and testing system upgrades.
  • Identifying training needs to include designing and implementing training.
  • Communicating effectively, both verbally and in writing, with taxpayers, staff and other County agencies.
  • Delivering excellent customer service, both internally and externally.
  • Assisting with the management of Virginia Department of Taxation Set Off Debt Program.
  • Assisting the Research and Special Collections Unit.
  • Other duties as assigned.
The ideal candidate will complete tasks with minimal supervision, have strong interpersonal skills and the ability to deal with a diverse group of customers.

Selection Criteria

Minimum: Bachelor's degree in public administration, business administration or a directly related field, plus at least one year of work experience in public administration performing program support functions or duties directly related to program area.

Substitution: Additional qualifying experience may substitute for the education requirement on a year-for-year basis.

Desirables: Preference may be given to applicants with experience in one or more of the following:
  • Working directly with the public explaining policies and/or tax regulations to customers; and
  • Using Microsoft Office Suite or similar software.

Special Requirements

A pre-hire background check will be made on all candidates who are selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

Additional Information

Work Hours are Monday through Friday, 8:00 a.m. - 5:00 p.m., with some leave restrictions at peak collection times.

The official title for this position is Administrative Specialist.

The salary listed at the top of this announcement is for FY22, effective July 1, 2021.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website:

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


What is your highest level of education?
  • High School
  • Some College
  • BA/BS, not related to position
  • BA/BS directly related to position
  • None of the above


How much experience do you have working directly with the public in a retail, hospitality, financial services or similar customer service environment?
  • None
  • Less than 6 months
  • 6 to 12 months
  • 1 to 2 years
  • 2 to 3 years
  • 3 years or more


Describe your experience working directly with the public explaining policies, regulations and/or tax regulations to customers, and tell us why you believe tax collection is important (in 100 words or less):


Please describe your proficiency level with Microsoft Excel:
  • Never used
  • Beginner
  • Intermediate
  • Advanced


Please describe your level of experience using Microsoft Office Suite (Word, Excel, PowerPoint, etc.).


What aspects of the job do you think you would most enjoy (in 100 words or less)?


Do you use any special methods or tools to help you handle high volumes of work or to help you to multitask (in 100 words or less)?


Please indicate your proficiency level with Microsoft Word:
  • Never used
  • Beginner
  • intermediate
  • Advanced


Are you sufficiently proficient in Spanish to assist Spanish-speaking taxpayers?
  • Yes
  • No

Required Question

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