Arlington, Virginia
$58,739.20 - $89,772.80 Annually
May 07, 2021
May 21, 2021
Full Time
Position Information

The Arlington County's Treasurer's Office's Compliance Division is seeking an Enforcement Supervisor to manage a staff of 7 full-time and 2 part-time employees. This position will administer the complex, multifaceted lien and enforcement programs, resolve problems, lead special projects, conduct training sessions, manage the Compliance cashier window, and strive to meet the revenue collection goals set forth. Additionally, this position will collect delinquent taxes, court fines and other revenues due to Arlington County and ensure the smooth operation of the enforcement team which processes over 6,000 liens/seizures per year. This position reports directly to the Assistant Deputy Treasurer for Compliance.

Major responsibilities include:
  • Overseeing the work of the Enforcement Team;
  • Ensuring that employees execute enforcement actions according to acceptable procedures and in compliance with State Code and County Ordinances;
  • Identifying training issues, design and implement training;
  • Managing and auditing cashier window;
  • Providing leadership and modeling exemplary professional standards;
  • Delivering excellent customer service while managing complex issues;
  • Reporting on enforcement initiatives, performance, delinquency, collection and productivity;
  • Assisting the Deputy or Assistant Deputy in preparing ad hoc reports or providing data required of the division, including but not limited to: statistics for the annual budget, internal Treasurer’s Office reports, reports to the County Board, reports to other County departments, reports to State agencies, and reports for inclusion in publications for citizens;
  • Assuming the duties and responsibilities of the Assistant Deputy Treasurer for Compliance in her absence;
  • Acting as liaison with vendors including, but not limited to, outside collection agencies, tax software vendor, and parking ticket software vendor;
  • Conducting public sales of seized property; and
  • Responding to inquiries from citizens, other county agencies and staff.
About the Compliance Division
The Compliance Division of the Arlington County Treasurer’s Office serves as the collection agency for the County. As an elected official, the Treasurer is accountable to the citizens of Arlington County. The primary function of the Compliance Division is to promptly and efficiently collect monies owed to Arlington County by investigating delinquent accounts and obtaining payment.

The Compliance Division is comprised of three functional areas: Collections section, Enforcement section and Research and Special Collections section.

The primary responsibility of the Collections section is providing telephone and face-to-face customer service. This includes answering questions about customer accounts; skip tracing; contacting debtors; performing research as needed and referring customers to other Treasurer's Office staff members, the Department of Real Estate Assessments, or other County or State agencies as needed. The collectors are also tasked with searching for assets belonging to delinquent taxpayers and referring the accounts to the Lien and Enforcement section when assets are identified.

The Enforcement section is responsible for issuing third party liens to financial institutions and employers, effecting seizures against physical assets (vehicles and tangible property), liquidating seized assets at public auction and collecting delinquent court fines, fees and restitution owed to Arlington and Falls Church City courts. The section also pursues unpaid county debt (taxes, parking tickets and debts to other county agencies) through Motions for Judgment in General District Court.

The Research and Special Collection section is responsible for managing Set-Off Debt submissions to the Department of Taxation, data mining and file transfer processes. They are also responsible for collection of high balance and complex delinquencies.

Selection Criteria

Minimum: Bachelor's degree required, plus experience in general management, working with complex computer systems, handling personnel issues, public contact, and communications.

Substitution: Additional qualifying experience may be substituted for the education requirement on a year-for-year basis.

Desirable: Preference may be given to candidates with significant experience in one or more of the following:

a) Experience monitoring the work of professional and clerical staff;
b) Experience in local government.

Additional Information

Hours of work: 8:00 a.m. - 5:00 p.m., Monday through Friday.

Each section of the application process must be completed. A resume may be attached; however, it will not substitute for the completed application. Completion of the supplemental questionnaire is a requirement of the application process. Do not respond with "see resume" to any question. Incomplete application will not be considered.

The salary listed at the top of this announcement is for FY22, effective July 1, 2021.

The official title for this position is Management Specialist.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website:

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


What is your highest level of education?
  • High School
  • Some College
  • BA/BS, not related to position
  • BA/BS directly related to position
  • None of the above


How much experience do you have working directly with the public in a retail, hospitality, financial services or similar customer service environment?
  • Less than 6 months
  • 6 - 12 months
  • 1 - 2 years
  • 2 - 3 years
  • 3 years or more


Describe your experience working directly with the public explaining policies, regulations and/or tax regulations to customers, and tell us why you believe tax collection is important (in 100 words or less):


Please describe your proficiency level with Microsoft Excel:
  • Never use
  • Beginner
  • Intermediate
  • Advanced


What aspects of the job do you think you would most enjoy (in 100 words or less)?


Do you use any special methods or tools to help you handle high volumes of work or to help you to multitask (in 100 words or less)?


Please indicate your proficiency level with Microsoft Word:
  • Never use
  • Beginner
  • Intermediate
  • Advanced


Are you sufficiently proficient in Spanish to assist Spanish-speaking taxpayers?
  • Yes
  • No

Required Question

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