Duties

Summary

The Defense Acquisition University (DAU) is the recognized leader as a corporate university, advancing the use of technology in all areas of education. The professional faculty and staff at DAU work in a strong team environment to continuously improve the ways we help our students learn by delivering the right knowledge and skills at the point of need. Come join this dynamic team using your expertise to make a real impact in the acquisition community.

Learn more about this agency

Responsibilities

The Program Administrator assists the Student Scheduling and Support team with student services activities, such as:

In-process undergraduate and graduate instructor-led classes

Process official transcript requests

Respond to customer inquiries

Respond to student background investigation requests

Maintain student attrition information

Ensure student records are synchronized between key business systems

Prepare student messaging (i.e. course welcome letters, course reminder messages, etc.)

Performs other duties as assigned

Travel Required

Not required

Supervisory status
No

Promotion Potential
2

Requirements

Conditions of Employment

• Must be a U.S. Citizen
• Background Investigation is required

Qualifications

Specialized Experience:

You must have at least one year of specialized experience equivalent in level of difficulty and responsibility to the NH-02 pay band (GS-09 equivalent) in the Federal service. Specialized experience is defined as experience that equipped the applicant with the particular knowledge, skills, and abilities to perform the duties of the position. For this position, specialized experience includes performing various administrative functions to include, but not limited to: maintaining and updating student records, performing qualify checks, and timely processing of requests; experience performing administrative work, records management, and extensive experience in utilizing Microsoft Office and other related systems.

Education

Education is not substitutable for specialized experience for this grade level.

Additional information

DAU has a comprehensive benefits package that includes retirement, social security, and thrift savings; health, life, and long term care insurance; paid vacation, sick leave, and holidays. DAU employees enjoy flexible work schedules, transit subsidy, and the opportunity to telework.

Initial Probationary Period: You will be required to serve an initial probationary period of two years if one has not already been completed.

Drug Testing: This position may be subject to random drug testing.

Reemployed Annuitants: Department of Defense has the authority to hire annuitants without reduction in pay. For more information, go to: http://www.dtic.mil/whs/directives/corres/pdf/1400.25-V300.pdf .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Veterans' preference eligibility is treated as a positive factor when making a selection from external sources. It is applied when the organization makes a final selection from the candidates with substantially equal qualifications as described in the Best Meets Mission Requirements definition below. If you are a veteran claiming veterans' preference, as defined by section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.

Best Meets Mission Requirements definition: Applicant has the knowledge, skills, abilities, and/or competencies to substantially exceed the minimum qualification requirements for the position. This equates to the best qualified assessment criteria established for the vacancy and based on overall demonstrated experience, education, training, appraisals/evaluations, job-related awards, certifications, honors and relevant outside activities.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, and spiritual, community, student, and social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

HR will review your resume and supporting documentation to ensure you meet the basic qualification requirements. Applicants meeting the basic requirements will be further evaluated by information provided in the Assessment Questionnaire. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.

The Assessment Questionnaire takes approximately 15 minutes to complete and collects information on your education, training and experience related to the following critical competencies:

• Attention to Detail
• Clerical
• Communication
• Office Automation

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

You must provide a complete Application Package which includes:

Résumé: The latest resume submitted will be used to determine qualifications.

Complete Assessment Questionnaire

Military Spouse Preference (MSP) - Spousal Travel Orders/Permanent Change of Station(PCS) Orders, Marriage Certificate, and Military Spouse Preference Self Certification checklist

Other Supporting Documents

The following supporting documents are REQUIRED to verify your individual eligibility status. Not all will apply for each applicant. They MUST be received by the closing date of the announcement.

SF-50 - (If applicable) Notification of Personnel Action for current or former federal employees- with the exception of current permanent DAU employees, please provide your most recent SF50 or the SF50 reflecting Career/Career-Conditional tenure and the highest grade held on a permanent basis.

ICTAP Eligibles: A copy of the RIF separation notice and SF50 if available..

Performance Appraisal: Current or previous federal employees.

Other documents identified in the announcement.

If you claim Veteran's Preference

• You must submit a copy of your DD Form-214, "Certificate of Release or Discharge from Active Duty", showing the dates of active duty service, type of discharge and the character of service. Alternatively, If you are a current military member in active duty service and do not have a copy of your DD Form-214, you must submit a written documentation (certification) from your branch of service certifying that you are expected to be discharged or released from active duty under honorable conditions no later than 120 days after the date the certification is submitted with your application for this position. The certification should also include your rank, dates of active duty service and what the condition of discharge is thought to be.
• If claiming 10-point preference and/or are a 30% or more Disabled Veteran, you must submit both a DD Form-214 or expected discharge documentation as described above AND a copy of a letter from the Department of Veterans Affairs (VA) or your branch of service certifying the presence of service-connected disability and indicating the percentage of disability
• If you are claiming eligibility based on 10-point derived veterans' preference (i.e. a spouse, widow/widower, or parent of a veteran claiming veterans' preference when the veteran is unable to use it), you must also submit a Standard Form 15 (SF-15) "Application for 10-Point Veteran's Preference" and any required documents indicated on the SF-15 to substantiate the claimed preference.

Note: It is the applicant's responsibility to verify that information and documents entered, uploaded, or faxed are received, legible, and accurate.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.