Guest Services Representative

Employer
USAJobs
Location
Langley AFB, Virginia
Posted
May 06, 2021
Closes
May 11, 2021
Function
Administrative
Hours
Full Time
Duties

Summary

About the position:
This is a Flexible (part-time) position and will be assigned to the Langley Inn at Joint Base Langley-Eustis, VA.

Learn more about this agency

Responsibilities

  • Receives and confirms room reservations by letter, telephone, email, or personal contact.
  • Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.
  • Ensures that only authorized patrons use government­ sponsored quarters.
  • Calculates and posts charges to patrons' accounts and balances totals with control records.
  • Accepts payment, makes change, and presents departing guests checkout statements.
  • Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list.
  • Maintains and sells sundry sales items to patrons.
  • Maintains a professional appearance and demeanor at all times.
  • Ensures required information is received from guest and entered into guest folio.
  • Prints backup reports from property management system.
  • Ensures housekeeping status of rooms is updated.
  • Records and notifies appropriate person/organization of maintenance problems reported by guests.
  • Ensure front desk area and lobby remains clean.
  • Process Night Audit procedures and close credit card machines nightly.
  • Maintains the lost and found program.
  • Ensures that customer service is the first priority.
  • Drives government vehicles in the course of regular duties.
  • Performs other related duties as assigned.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/11101722

Travel Required

Not required

Supervisory status
No

Promotion Potential
None

Requirements

Conditions of Employment

  • This position requires the incumbent to complete a background investigation with favorable results.
  • This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
  • The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver's License in one of the 50 U.S. states or possessions to operate vehicles.
  • This position is subject to a pre-employment screening, and random testing thereafter, to include testing based on reasonable suspicion and testing due to direct involvement with an on-duty accident.


Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 05/10/2021

Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:
Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to ability perf01m to resolve satisfactorily common in handling arithmetic multiple problems, tasks and and to make providing change quality when customer receiving service. payment Experience from must customers. have Must be demonstrated able to the read, speak, and write English. Must meet state and legal age requirement for sale of alcoholic beverages. Must have a current state drivers' license. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI). "This is a drug testing designated position. The incumbent is subject to random testing for drug use."

Education

No education required.

Additional information

  • Individual must fully meet qualification/eligibility/background requirements for this position
  • Male applicants born after December 31, 1959 must be registered for Selective Service
  • Direct deposit is required
  • Satisfactorily complete an employment verification (E-Verify) check
  • A probationary period may be required
  • Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD)
  • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
  • Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
  • Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.


How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Background checks and security clearance

Security clearance
Not Required

Drug test required
Yes

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process
Suitability/Fitness

Required Documents

Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

  • Resume


Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement.
If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

  • Cover Letter
  • DD-214/ Statement of Service
  • Diploma/ GED
  • Disability Letter (VA)
  • License
  • Other (1)
  • Other (2)
  • PCS Orders
  • Professional Certification
  • Proof of Marriage Status
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript


As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

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