Supervisory Program Manager

Washington, D.C
May 06, 2021
May 07, 2021
Full Time


Position is located in the U.S. Department of Labor, Employment and Training Administration (ETA), Office of Policy Development and Research (OPDR) in Washington, D.C. OPDR supports ETA policies and investments to improve the public workforce system by analyzing, formulating, and recommending legislative, regulatory and policy changes, managing performance accountability through data analysis and strategic planning, and using data and evidence-based information to support decision-making.

Learn more about this agency


This position is outside of the Bargaining Unit.
  • Advises and assists the Administrator and other ETA executive staff on all matters within the scope of Division responsibility. Manages and directs Division programs and coordinates Division activities with other offices throughout ETA.
  • Manages Division resources strategically to ensure high performance, greater public accountability, quality service, and customer satisfaction.
  • Advises and assists ETA Administrators on policy relating to the national workforce development system and related programs.
  • Serves as the spokesperson and focal point for activities and issues within the scope of Division responsibility.
  • Brings the voice of stakeholders and partners into the organization's policy development activities.
  • Develops resource implementation plans to accomplish Division goals by establishing systems and methods to assure proper resource management. Modifies resource allocation in response to changes in plans, goals, or conditions. Fosters a commitment to a team approach to work. Continually improves work processes and the cost effectiveness of products and services. Evaluates and measures the quality of products and services. Applies state-of-the-art technologies to generate new ideas and solve problems.
  • Assesses the talents and capabilities of staff. Creates an environment which is conducive to staff thinking and resolving problems creatively and encourages confidence in making sound and well-informed decisions.
  • Interacts with other Division Directors within the organization, officials at all levels within ETA and DOL, officials of other Federal agencies, Congressional staffers, and State, local and interest group leaders to share information and learn their viewpoints about trends which may affect program-related policies and operations.
  • Promotes and sustains positive relationships with stakeholders and partners. Nurtures the interrelationship between ETA and Division programs/systems with other Federal/State employment, training, and income maintenance programs.

Travel Required

Not required

Supervisory status

Promotion Potential
15 - This position is at the Full-Performance Level (FPL).


Conditions of Employment

  • Appointment to this position may require a background investigation.
  • Must be at least 16 years old and a U.S. Citizen.
  • Requires a probationary period if the requirement has not been met.
  • Requires supervisory probationary period if requirement has not been met.

Applicants must meet time-in-grade, time-after-competitive-appointment and qualifications requirements within 30 calendar days after the closing date of the vacancy to be eligible for consideration for selection.

Federal Employees Please Note: Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met and reflects your position title, pay plan/series/grade, tenure and the type of appointment (i.e. competitive/excepted). In some cases you may need to submit more than one SF-50.

Reference the "Required Documents" section for additional requirements.

You may not be aware, but in the regulations for agency ethics programs, there are requirements for supervisors. Section 2638.103 of Title 5 of the CFR states:

Every supervisor in the executive branch has a heightened personal responsibility for advancing government ethics. It is imperative that supervisors serve as models of ethical behavior for subordinates. Supervisors have a responsibility to help ensure that subordinates are aware of their ethical obligations under the Standards of Conduct and that subordinates know how to contact agency ethics officials. Supervisors are also responsible for working with agency ethics officials to help resolve conflicts of interests and enforce government ethics laws and regulations, including those requiring certain employees to file financial disclosure reports. In addition, supervisors are responsible, when requested, for assisting agency ethics officials in evaluating potential conflicts of interest and identifying positions subject to financial disclosure requirements.


Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-14, in the Federal Service.

Specialized experience is typically in or directly related to the work of the position to be filled and which has equipped the applicant with the particular knowledge, skills, and actual experience to perform successfully the duties of the position, and that is typically in or related to the work of the position.

Specialized experience for this position MUST include ALL of the following statements:

· Experience in managing complex employment and training programs and activities in which policy, legislative and regulatory alternatives are developed and implemented.
· Experience in applying knowledge of employment and training programs, policies, legislation, regulation and requirements to manage federally-funded programs.
· Experience establishing and maintaining collaborative and cooperative relationships with peers, senior officials in Federal, State, Local and/or Public Entities.
· Experience with employment and training programs authorized under the Workforce Innovation and Opportunity Act (WIOA) and other workforce related programs such as Trade Adjustment Assistance (TAA), Unemployment Insurance (UI) and others.


There is no substitution of education for experience at this grade level.

Additional information

Position Telework eligibility is determined by management based on position duties during the recruitment process. Employee participation in telework on a routine or situational basis is determined by management primarily based on business needs. Employees participating in telework are subject to the terms and conditions of the Department of Labor's Telework Program.

DOL seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness so that all individuals are able to participate and contribute to their full potential.


Additional vacancies may be filled through this announcement if available.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Click here for Evaluation details. For Displaced Employees ONLY: if you meet the eligibility requirements for special priority selection under ICTAP / CTAP , you must be well-qualified for the position to receive consideration for special priority selection. ICTAP/CTAP eligibles will be considered "well-qualified" if they attain at least a rating score of 85 in a numerical rating scheme.

Be sure to review DOL Account Eligibility Questions #24 to reflect that you are applying as a ICTAP or CTAP eligible and submit supporting documentation.

Evaluation Factors - All qualified applicants will be evaluated on the following key competencies:

Program Knowledge: Demonstrated ability to lead and/or manage programmatic activities related to the U.S. public workforce system, social programs, and labor market issues.

Technical Competence: Uses knowledge that is acquired through formal training and extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Policy and Legislative Analysis: Conducts probing, innovative analyses to assess impact taking into consideration the political and institutional environment in which policy and legislative alternatives are proposed.

Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.

Oral Communication: Expresses facts and ideas taking into account the audience and nature of the information (i.e. technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Leadership: Influences, motivates, and leads workgroups to accomplish organizational goals; organizes work, sets priorities, and determines resource requirements, goals and strategies; makes sound, well-informed, and objective decisions, perceiving the impact and implications of decisions; commits to action; monitors progress; and evaluates outcomes.

The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means (ex. interview). Your evaluation may also include a review by an HR Specialist or panel and may include other assessment tools (ex. interview, structured interview, written test, writing sample, etc.). If selected for an interview you will need to provide a writing sample.

The examining Office of Human Resources (OHR) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your vacancy question responses. If not, the OHR may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.

To preview questions please click here .

Background checks and security clearance

Security clearance
Not Required

Drug test required

Position sensitivity and risk
Moderate Risk (MR)

Trust determination process

Required Documents

The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. Also, do not upload password-protected documents.

The following documents are required from all applicants (PLEASE READ CAREFULLY):

ARE YOU A CURRENT OR FORMER FEDERAL EMPLOYEE? If applying as a status candidate with current or former Federal Service, please provide a copy of your last or most recent SF-50, "Notification of Personnel Action" which shows your appointment eligibility for the position for which you are applying. Your SF-50 must identify the highest grade you held on a permanent basis, Pay Plan/Pay Schedule, Series, and Grade/Pay Band, and career status. Multiple SF-50 may be submitted to demonstrate your highest previous rate and eligibility.

*WARNING: An award SF-50 (ex. cash or time off award) may not indicate grade, step, and competitive status. For current DOL employees, an award SF-50 DOES NOT indicate grade and step.

- Resumes are required - provide a resume either by creating one in USAJOBS or uploading one from your computer and USAJOBS profile. To receive full consideration for relevant and specialized experience, please list the month, year, and the number of work hours worked for the experience listed on your resume. We also suggest that you preview the vacancy questions, and confirm that your resume supports your question responses. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC, WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE; otherwise, your application may be considered incomplete or not qualified. Assumptions will not be made based on job titles alone.

- Most recent performance appraisal/evaluation signed and dated within 18 months is requested by the agency, but will not disqualify candidates if not submitted. If not submitted during the application process, one may/will be requested at the time of the interview if the opportunity is extended. Applies to current and former Federal employees.

The following documents are required if applicable:

- Displaced Employee Placement Documents - Only required if requesting priority consideration under ICTAP / CTAP Eligibility.

- DD-214 - verifying military service, eligibility for consideration under the Veterans Employment Opportunity Act (VEOA) , and showing the character of discharge (ex. Member Copy 4 and 2 are acceptable vs. Copy 1 which is not acceptable to adjudicate veteran's preference)

- Special/Non-Competitive Appointing Authority Documents - Applicants who are eligible for consideration, and wish to be considered, under one of the following non-competitive hiring authorities must submit appropriate documentation (click on the links below to see the documentation requirements): Military Spouses (MISP)

- Land Management Eligible(s): a copy of your most recent Notification of Personnel Action (SF-50 or equivalent) proving your eligibility for appointment under the Land Management Workforce Flexibility Act. This service must have been performed in the competitive service, under a time-limited appointment in a Land Management Agency, as defined by P.L. 114-328. For more information, click here .

- Cover Letters are not mandatory and will not be used to verify experience, but may be submitted.

Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship , and the E-Verify system will be used to confirm the employment eligibility of all new hires.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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