Supervisory Program Analyst (Knowledge & Information Management)

Arlington, Virginia
May 06, 2021
May 14, 2021
Full Time


This position is part of the Organization of the Joint Chiefs of Staff. The incumbent provides the necessary authority, management, and alignment of resources to direct common reporting, access, and input of information and data across the Joint Staff, Combatant Commands (CCMDs), and Services.
Learn more about this agency


As a Supervisory Program Analyst (Knowledge & Information Management) at the GS-0343-15 some of your typical work assignments may include:
  • Serves as the Joint Staff's Chief Knowledge Officer (CKO) and is therefore the primary advocate and advisor to JS leadership on knowledge management (KM) requirements, battle rhythm, and business transformation initiatives; develops and implements policy and program guidance; and actively promotes knowledge management (KM) initiatives within the Joint Staff, Combatant Commands, and support organizations.
  • Synchronizes data sources supporting informed decisions to orient the organization holistically towards process improvement and/or re-engineering, trains the staff to optimize collaborative environments, and provides guidance through knowledge management (KM) channels across the DoD and external partners.
  • Provides executive-level advice to JS senior leadership on knowledge management (KM) issues by systematically identifying, collecting, reviewing, sharing, and applying industry best practices.
  • Maintains awareness of JS information management, technological, and process improvement needs, and possesses the authority to directly coordinate actions required to determine solutions that satisfy essential knowledge management (KM) needs.
  • Develops, implements, and maintains JS Battle Rhythm and BP Management by aligning Boards, Bureaus, Centers, Cells, and Working Groups (B2C2WGs) in time to support the Chairman's decision making, provision of military advice, and provision of guidance to the Joint Force, across all JS planning horizons and directorates.
  • Develops, promulgates, implements, and validates the proper application of Joint Staff knowledge management (KM) strategy, policy, guidance, training, education and standards of practice.
  • Supervises subordinate branches and teams composed of civilian and contractor personnel (Knowledge Management Specialists, Information Management Specialists, Knowledge Engineers, and Business Process Analysts

Travel Required

Occasional travel - you may be expected to travel CONUS and OCONUS in military and/or commercial transportation for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • Must be a U.S. citizen
  • Males born after 12-31-59 must be registered for Selective Service
  • Resume and supporting documents (See How To Apply)
  • Suitable for Federal employment, determined by a background investigation
  • May be required to successfully complete a probationary period
  • Work Schedule: Full Time
  • Overtime: Required to work overtime, perform shift work, including occasional weekends (both scheduled and on-call response for required / emergency operations).
  • Tour of Duty: Flexible
  • Recruitment Incentives: May be Authorized
  • Fair Labor Standards Act (FLSA): Exempt
  • Financial Disclosure: Not Required
  • Telework Eligibility: This position is situationally telework eligible
  • Employee must obtain/maintain a Special Sensitive (Top Secret/SCI) security clearance
  • Drug Testing Designated Position: Yes
  • Alcohol and Drug Abuse Prevention and Control Program: incumbent is required to sign a DA Form 5019 (Condition of Employment for Certain Positions Identified as Critical under the Drug Abuse Testing Program)


You may qualify at the GS-15, if you fulfill the following qualifications:

One year of specialized experience equivalent to the GS-14 grade level in the Federal service:
1. Analyzes and evaluates the methodology and impact of a knowledge management (KM) program and information management strategy.

2. Develops Knowledge Management strategic plans that synchronizes technology policy, program guidance, doctrine, training, education, material, resource management, information management, intelligence activities, and operations.

3. Oversees agency Information Management (IM), Records Management, Battle Rhythm and Business Process (BP) Improvements, Data Management and Analytics, Organizational Management and Learning, Project Management and Strategic Communications.

4. Performs short- and long-term planning, analytical, resource management, communication, and/or technical functions to meet organizational goals and objectives for a Knowledge management program.

Substitution of education may not be used in lieu of specialized experience for this grade level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


This job does not have an education qualification requirement.

Additional information

Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions.

Interagency Career Transition Assistance Programs: This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria; 2) be rated well-qualified for the position; Well qualified is defined as possessing the type and quality of experience that exceeds the positions minimum qualifications. and 3) submit the appropriate documentation to support your ICTAP eligibility. For more information: .

Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements:
Persons with Disabilities - Schedule A
Special Hiring Authority for Veterans
Special Hiring Authority for Certain Military Spouses
Other Special Appointment Authorities
Males born after 12-31-59 must be registered or exempt from Selective Service (see

The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision.

NOTE: Declining to be interviewed or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy.

Selective Service Requirement: Please visit for more information.

For more information, please visit


Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level).

Alcohol and Drug Abuse Prevention and Control Program:
incumbent is required to sign a DA Form 5019 (Condition of Employment for Certain Positions Identified as Critical under the Drug Abuse Testing Program) and must pass urinalysis testing, as required prior to appointment and periodically thereafter.

Re-employed Annuitant: This position DOES NOT meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at:

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are minimally qualified for this job, your resume and supporting documentation will be compared to your responses on the Occupational Questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

  • Communication
  • Information Management
  • Knowledge Management
  • Leadership
  • Policy Development

Military Spouse Preference: If you are entitled to military spouse preference, in order to receive this preference you must choose the spousal eligibility in your application package referencing MSP Military Spouse Preference. Your preference entitlement will be verified by the employing agency. To claim Military Spouse Preference (MSP) please complete the Military Spouse PPP Self-Certification Checklist , save the document and attach it to your application package.

Background checks and security clearance

Security clearance
Sensitive Compartmented Information

Drug test required

Position sensitivity and risk
Special-Sensitive (SS)/High Risk

Trust determination process
National security

Required Documents

The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc...). Your complete application includes your COMPLETE resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

The following documents are REQUIRED

1. Your resume:
  • Your resume may be submitted in any format. It must include your name and contact information and support the specialized experience described in this announcement.
  • For qualifications determinations your resume must contain the number of hours worked per week and the dates of employment (i.e.," HRS per week and month/year" or "HRS per week and month/year to present").
  • For additional information see: What to include in your resume.
2. SF50
  • All current and former civilian Federal employees must submit a copy of your MOST RECENT SF50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive)

3. Veteran's Documents

  • If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents:
  • DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty.

If you are claiming Military Spouse Preference, you must submit supporting documents with your application package. These documents must provide acceptable information to verify: you reside within the commuting area of your sponsor's permanent duty station (PDS); proof of marriage to the active duty sponsor, proof of military member's active duty status, and other documentation required by the vacancy announcement to which you are applying; and must meet all pre-employment criteria and be eligible for immediate noncompetitive appointment to a position in the competitive service. Documentation required: Marriage Certificate or License, Signed Self-Certification Checklist, Veterans' Preference documentation (e.g., DD-214, VA Letter, Statement of Service, if applicable), Transcripts (if applicable).
Additional documentation required if previously held a federal position: SF-50s (e.g., LWOP, highest grade held, overseas appointments, etc.), SF-75 Information, and documentation of performance rating of record (dated within the last 12 months)

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