Customer Research Specialist (Mortgage Servicing)

Freedom Mortgage
Annapolis, MD
May 05, 2021
May 08, 2021
Analyst, Research
Full Time
Soar With Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and homeownership. This is only possible through our vast knowledge base and broad capabilities, and it's demonstrated by our winning trajectory. If you are A stellar communicator. From colleagues to customers, you're a professional and respectful communicator. A tech-savvy learner. You know your way around a computer and can pick up new programs in a snap, utilizing organizational tools to support your efficiency and performance.A team player. You thrive in a team environment, are dependable, and never lose your calm. then you belong in the Freedom family. The Opportunity: Customer Research Specialist I We're looking for a qualified Customer Research Specialist I to join the Freedom family. Our ideal Customer Research Specialist I will be a highly motivated self-starter with a passion for excellent customer care. From processing incoming correspondence to fulfilling loan document requests, you'll be able to adapt to the needs of your role in an exciting and dynamic environment. *This is a Remote position* What does the job look like? As a Customer Research Specialist I, your daily duties may include Reviewing and fulfilling requests for loan documentsProcessing incoming and returned mailCompleting third-party authorization requestsFinalizing verifications of mortgage requestsResponding to written correspondenceSystem updates for name and address changesProcessing ACH requests Education & Certification RequirementsAssociate degree or equivalent from a 2-year college or technical school OR 1 year of related experience and/or training If you invest your drive and commitment with us, you'll realize an incredible return, in a diverse environment where all staff can grow and flourish. With excellent training and development opportunities available at all levels, a great benefits package, and a talented working family all around you, with Freedom, you'll enjoy a rewarding, challenging, and exciting career where you can reach incredible new heights. Soar With Us. #CB #LI-EK1 Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington DC, Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing. Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry's largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm. Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA. If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further. Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767 Equal Opportunity Employer- Minorities/Females/Disabled/Veterans