FIND YOUR PURPOSE. JOIN OUR MISSION. As one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority. We offer a generous benefit package: 75,000 - 110,000 / Annually 401(k) match to 5% of earnings - immediate enrollment and 100% vesting Choice of two health plans - 80% employer contribution Dental - 85% employer contribution Life Insurance - no cost Long-term Disability Insurance - no cost Employee Assistance Program - no cost Paid vacation Paid sick time 10 Paid holidays Profit Sharing eligible Supervisor Assessment required for consideration Job Requirements:Summary The Software Systems Administrator's role is to manage and support the member and employee systems of the Credit Union. They are responsible for ensuring that all production schedules are completed successfully and accurately. The Software Systems Administrator delivers support to end users in the organization providing assistance/training on the various systems efficiently and effectively in fulfilling business objectives. They are responsible for troubleshooting applications and software to identify defects and influence the development of workarounds in resolving issues related to the systems. The Software Systems Administrator is also responsible for delivery and improvement of in-house and external systems. ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned) Software Systems Administrator I: Maintains and supports the Credit Union's daily/weekly/monthly production schedules for our enterprise-wide scheduler solution to ensure error free processing Schedules, performs, and monitors host system backups ensuring security and integrity of Credit Union data Troubleshoots and resolves software, operating system, and networking problems Supports proper user access to member and employee systems Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through final resolution Tests, fixes and performs post-resolution follow-ups to ensure problems have been adequately resolved Provides reports, statistics, and documentation related to member and employee systems Supports the efficient operation of the Credit Union's network, client servers, host system and equipment Identifies and learns appropriate software applications used and supported by the organization Conceives, designs, and tests logical structure for solving problems by computers Participates in a weekly rotated on-call phone support schedule. There will be an additional per diem for each day the person is on-call. This on-call participation gives our employees 24 hours a day support Promotes new uses of information technology within the institution through the support of exploratory and innovative applications Achieves department metrics and goals, lives the NASA Federal Core values Stabilizes, Standardizes, and Simplifies (S3) technology infrastructure and applications to optimize support resources Projects a positive image of the department in all interactions with other departments Software Systems Administrator II:Software Systems Administrator II includes all of Software Systems Administrator I duties and the following: Provides guidance to junior members of the team Prioritizes, schedules, and administers all instances where enhancements and defect resolution are required Develops, tests, implements, and maintains operating system and related software Creates and enhances the Credit Union's daily/weekly/monthly production schedules for our enterprise-wide scheduler solution to ensure error free processing Manages/Oversees proper user access to member and employee systems Monitors and deploys available operating system and software releases and patches for all member and employee systems Ensures the efficient operation of the company's network, client servers, host system and equipment Implements the effective integration of technology through training, consulting and other support activities Maintains highly effective, reliable, secure, and innovative information systems to support all areas of the Credit Union Implements systems policies and controls to ensure data integrity, security and legal and regulatory compliance Maintains and enhances performance of all new and existing software and applications across the organization Utilizes available tools to extend data gathering and manipulation capabilities of the systems (IE: PowerOn, Microsoft Reporting Services) Provides project support for organizational and department projects as needed Monitors systems policies and controls to ensure data integrity, security and legal and regulatory compliance Software Systems Administrator III:Software Systems Administrator III includes all of Software Systems Administrator I & II duties and the following: Oversees the creation and enhancements to daily/weekly/monthly production schedules for our enterprise-wide scheduler solution to ensure error free processing Oversees and participates in disaster recovery planning and testing of the host and third-party systems (and data) and is an active participant on the recovery teams Establishes and implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters Provides system backup strategies to ensure data integrity and resilience, monitors compliance with the strategies, and when necessary, performs data recoveries Creates and implements strategies to provide fast and reliable access to the host and third-party information systems Creates and modifies systems policies and controls to ensure data integrity, security and legal and regulatory compliance Oversees releases and system changes to assess compatibility of hardware, software and operating systems enterprise-wide Plans and implements strategies to provide the efficient operation of the company's network, client servers, host system and equipment Communicates application problems and issues to key stakeholders, including management, development teams, end users, and department leaders. Participates in the design, development, and delivery of software applications training programs. Education and Experience: Level 1: Advanced knowledge of the credit union core software applications or a working knowledge of network/pc operating systems and peripheral equipment required (unless skills are deemed appropriate by the Vice President/CIO). Level II: Extensive experience and knowledge of the credit union core software applications or advanced knowledge and proven experience of network/pc operating systems and peripheral equipment required (unless skills are deemed appropriate by the Vice President/CIO). Level III: Expert experience and knowledge of the credit union core software applications or expert knowledge and proven experience of network/pc operating systems and peripheral equipment required (unless skills are deemed appropriate by the Vice President/CIO).