Senior Full Stack Support Engineer

Washington, DC
May 17, 2021
May 25, 2021
Full Time
Job Description

Arc Publishing ( is an award-winning, state-of-the-art digital platform and suite of tools that's engineered to meet the demands of modern publishers and brands around the world. Built by The Washington Post, Arc technology handles complex publishing and audience needs across video, web, apps, subscriptions and ad monetization, providing a competitive advantage enhanced by a set of sophisticated machine learning and AI-powered tools. Arc has powered the digital transformation of clients both large and small across the globe. At its core, Arc is about speed and innovation: for readers, newsrooms, brands, advertisers and developers.

As an increasing number of large digital publishers move their critical business processes to Arc Publishing, we are in need of talented full stack support engineers who are experienced at working with clients to guide front end feature development and backend integration processes.

The ideal candidate has a passion for customer success and is excited about the opportunity to drive processes and workflows to improve efficiencies with the client onboarding experience.

The full stack developer is part of our Professional Services organization and will work closely with project teams within Professional Services as well as Account Management, Platform Engineering and Product Management organizations.

  • Provide technical assistance to customers who are building front end features or implementing backend integrations with the Arc publishing stack.
  • Work directly with client engineering teams to guide development on Arc's best practices, troubleshoot issues, review code and provide feedback during the onboarding phase.
  • Triage a backlog of issues, questions, or tasks and contribute to the technical design and implementation to support client developers.
  • Use data to identify common client requests and document solutions on a shared knowledge base.
  • Assist with driving process improvements and the use of KPIs to measure progress.
  • Own and independently manage high priority issues.
  • Contribute to code development on Professional Services projects to stay abreast of new capabilities within the Arc suite.
  • Continually learn and expand your knowledge of Arc's products and services.
  • Collaborate with account management, platform engineering, and product management to share product feedback on the client experience.

Minimum Qualifications
  • BA/BS in Computer Science or related technical field or equivalent practical experience.
  • 5+ years software engineering experience with 3+ years in a customer facing technical support engineering role.
  • Experience with front-end technologies such as JavaScript or React.
  • Experience using REST APIs to interact with data.
  • Experience working within an agile development framework.
  • Excellent problem solving, troubleshooting, and debugging skills.
  • Excellent verbal and written communication skills.
  • Ability to manage context switching and to organize time efficiently across multiple clients and projects.

Preferred Qualifications
  • Demonstrated skill and passion for problem solving and operational excellence.
  • Ability to learn new technologies quickly.
  • Experience working on enterprise level, large scale distributed systems.

The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

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