Senior Associate, Content Manager - McLean, VA - Richmond, VA - Melville, NY - New Orleans, LA
- Employer
- Capital One
- Location
- McLean, Virginia
- Closing date
- May 27, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Senior Associate, Content Manager - McLean, VA - Richmond, VA - Melville, NY - New Orleans, LA
Commercial Operations (CML Ops) is one of the largest divisions in the Commercial Bank, this team's scope is horizontal across the bank and as such it supports numerous critical processes and transactions. By incubating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and clients. One of the most impactful groups in the CML Ops team is the Client Solutions team.
The Client Solutions team works with the Commercial Bank's clients, both proactively and reactively for all of their servicing needs. All of our associates are on the frontline, delivering on our commitment to provide a beautiful client experience. We are growing and looking for great customer focused advocates to join the team. We are currently searching for a Senior Associate, Content Management to join our team.
We are seeking a self-motivated candidate who demonstrates strong verbal and written communication skills as well as the ability to embrace change in an increasingly evolving environment. The candidate will partner with leadership to define, build, and maintain a future knowledge management system that provides users key information to perform daily job tasks. The candidate will also work closely with internal partners to help develop, capture, and organize content artifacts including technical help guides and procedures.
The ideal candidate is a go-getter who loves making connections, clearing paths, and bringing awesome experiences to life. If defining platform requirements/functionality and processes excites and motivates you, then consider this role.
Daily tasks could include:
- Attending regular meetings to map out and document future "how to" state
- Initiating and conducting research to develop process documents and detailed help guides
- Updating and maintaining documentation when changes/improvements are implemented
- Maintaining knowledge repositories and processes that facilitate capturing critical information
- Promoting knowledge management best practices
- Partnering with management to identify process improvements
Your experiences and interests likely include:
- Strong verbal and written communication skills
- Collaborating with others to define solutions while working autonomously on individual tasks
- High level of organizational, planning, and time management skills
- Thinking about information in a structured, hierarchical way
- Results-focused even when managing multiple simultaneous projects
- High level of attention to detail
- Ability to work independently and with all levels of management
- Strong interpersonal skills, organizational, problem-solving, verbal and written communication skills
- Basic project management skills
Basic Qualifications:
- At least 1 year of experience in Google Suite or Salesforce applications
- At least 1 year of experience in knowledge management, business administration, information technology, software development, or technical writing
Preferred Qualifications:
- Bachelor's Degree or Military Experience
- At least 3 years of experience in Google Suite or Salesforce applications
- At least 1 year of experience in using information management tools
- At least 1 year of experience working within an agile delivery environment
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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