Senior Associate, Content Manager - McLean, VA - Richmond, VA - Melville, NY - New Orleans, LA

Capital One
McLean, Virginia
May 04, 2021
Jun 03, 2021
Full Time
Center 2 (19050), United States of America, McLean, Virginia

Senior Associate, Content Manager - McLean, VA - Richmond, VA - Melville, NY - New Orleans, LA

Commercial Operations (CML Ops) is one of the largest divisions in the Commercial Bank, this team's scope is horizontal across the bank and as such it supports numerous critical processes and transactions. By incubating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and clients. One of the most impactful groups in the CML Ops team is the Client Solutions team.

The Client Solutions team works with the Commercial Bank's clients, both proactively and reactively for all of their servicing needs. All of our associates are on the frontline, delivering on our commitment to provide a beautiful client experience. We are growing and looking for great customer focused advocates to join the team. We are currently searching for a Senior Associate, Content Management to join our team.

We are seeking a self-motivated candidate who demonstrates strong verbal and written communication skills as well as the ability to embrace change in an increasingly evolving environment. The candidate will partner with leadership to define, build, and maintain a future knowledge management system that provides users key information to perform daily job tasks. The candidate will also work closely with internal partners to help develop, capture, and organize content artifacts including technical help guides and procedures.

The ideal candidate is a go-getter who loves making connections, clearing paths, and bringing awesome experiences to life. If defining platform requirements/functionality and processes excites and motivates you, then consider this role.

Daily tasks could include:
  • Attending regular meetings to map out and document future "how to" state
  • Initiating and conducting research to develop process documents and detailed help guides
  • Updating and maintaining documentation when changes/improvements are implemented
  • Maintaining knowledge repositories and processes that facilitate capturing critical information
  • Promoting knowledge management best practices
  • Partnering with management to identify process improvements

Your experiences and interests likely include:
  • Strong verbal and written communication skills
  • Collaborating with others to define solutions while working autonomously on individual tasks
  • High level of organizational, planning, and time management skills
  • Thinking about information in a structured, hierarchical way
  • Results-focused even when managing multiple simultaneous projects
  • High level of attention to detail
  • Ability to work independently and with all levels of management
  • Strong interpersonal skills, organizational, problem-solving, verbal and written communication skills
  • Basic project management skills

Basic Qualifications:
  • At least 1 year of experience in Google Suite or Salesforce applications
  • At least 1 year of experience in knowledge management, business administration, information technology, software development, or technical writing

Preferred Qualifications:
  • Bachelor's Degree or Military Experience
  • At least 3 years of experience in Google Suite or Salesforce applications
  • At least 1 year of experience in using information management tools
  • At least 1 year of experience working within an agile delivery environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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