Manager, Product Management- Customer Servicing Platform

Capital One
Vienna, Virginia
May 04, 2021
Jun 03, 2021
Full Time
Towers Crescent (12066), United States of America, Vienna, Virginia

Manager, Product Management- Customer Servicing Platform

We are looking for a Digital Product Leader to build out the next generation of digital experiences and developer tools. You will have the rare opportunity to work at the vanguard of web, mobile, and digital platforms. Successful candidates will be comfortable delving into technical topics, producing thoughtful analysis, and presenting to a wide range of executive stakeholders. You will conceptualize, define and deliver the foundation of Capital One's web, mobile, and digital platforms, bridging the gap between business and engineering.

Candidates will have the following:
  • Demonstrated experience improving digital user interfaces through various tools and techniques
  • Experience in a product group focusing on web or mobile applications for a few years is
  • The ability to deliver on those insights obtained through customer research and interaction data by driving product vision and strategy to position our digital products alongside our core financial products
  • You have built and grown products in the cloud - you believe in the ability of data to power innovation.
  • Demonstrated record of success inventing and launching feature
  • Exceptional written and verbal communication skills

Specific role responsibilities include:
  • Lead grooming activities within an Agile team, specifically defining and writing user stories, acceptance criteria and user interface design for platform and product enhancements; activities to include business case analysis, obtaining acceptance and alignment from stakeholders for the recommended enhancements, documenting requirements along with prioritization, and working with technology team to deliver the enhancement that generates business value
  • Support product initiatives and customer experience from ideation to rollout
  • Drive day-to-day prioritization of work operations, projects and scope; troubleshoot reported issues and escalate when appropriate
  • Work with a cross-functional team to translate customer needs and technology directions into new or enhanced features and services
  • Support Compliance and Legal with enterprise standards, processes and policies
  • Collaborate to define, analyze and communicate product roadmap alignment with business objectives as supported with business cases, market research, customer data and competitive analysis
  • Gather customer feedback to validate that the product works against stated metrics
  • Monitor service level agreements to maximize value to the business
  • Contribute to continuous improvement of product ownership and other agile processes

If those things up there sound like you, and you can check the box on these things down here, let's talk. Send us your information and let's see what you have:

Basic Qualifications:

- Bachelor's Degree or military experience

- At least 3 years of experience in digital product management

Preferred Qualifications:

- Bachelor's Degree in Computer Science or Engineering

- MBA or Master's degree

- 2+ years of experience translating business strategy and analysis into consumer facing digital products

- 2+ years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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