Salesforce Platform Engineer
- Employer
- Capital One
- Location
- Richmond, Virginia
- Closing date
- Jun 3, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Salesforce Platform Engineer
The Spring Salesforce Platform Engineer will own the execution of Spring marketing and partnership initiatives in Salesforce CRM and Marketing Cloud. This is a hands-on role in the ongoing technical maintenance and integrations of Spring Salesforce platforms while helping build and support the execution of our digital marketing and partnership programs. The candidate will drive the evolution of Salesforce business processes and ensure adherence to technical best-practices with the goal of increasing operational efficiency and scalability of our platforms.
Responsibilities:
- Leads solution architecture/design discussions, develops work effort estimates for implementation and presents solutions for new Spring Salesforce CRM and Marketing Cloud initiatives;
- Executes development and advanced configuration activities in SFMC including email content, AMPscript, Journeys, segmentations, suppressions and data filters;
- Executes development and advanced configuration activities in CRM including custom objects and fields, dashboards, reports, workflows, automations, and triggers;
- Structures and implements marketing tests to drive optimization (e.g., test creative, copy, audience segments, triggers, etc.);
- Supports change management (release) process to develop and implement new applications and update existing applications.
- Works with business and technology partners to identify, define, interpret and clarify scope of CRM and Marketing Cloud integrations;
- Collaborates with Business Insights and Integrations teams to support new and existing CRM and Marketing Cloud data sets, audience requests and ad-hoc analyses;
- Manages email deliverability, database hygiene, subscription management and compliance with opt-in laws and regulations in Marketing Cloud;
- Coordinates with Enterprise Technology, Email Governance, and Privacy teams to ensure compliance with and document adherence to Capital One policies.
- Provides training, coaching and real-time support for issues relating to Salesforce CRM and Marketing Cloud for Partnerships and Marketing teams;
- Drives evolution of Spring CRM by working closely with Partnership teams to understand and solve friction points in existing sales and account management processes;
- Works closely with Marketing team to optimize marketing automation processes and campaign management best practices in Marketing Cloud;
- Identifies data gaps within CRM and Marketing Cloud, works to improve data hygiene and develops documentation of current processes and roadmap for future enhancements.
Basic Qualifications:
- Bachelor's Degree
- At least 5 years of experience in Salesforce development
Preferred Qualifications:
- Salesforce Certified Developer or Salesforce Certified Administrator certification
- 3+ years of experience with Salesforce Event streaming, monitoring and alerting
- 3+ years of experience with Salesforce DX and CI/CD
- 3+ years working with Apex classes and Visualforce pages
- 3+ years of experience with Flows and Process builder
- 3+ years of experience with Github or other version control
- 3+ years of experience in an Agile and DevOps environment
- 3+ years of experience testing software applications
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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