Associate, Learning Management System (LMS) Administrator

Capital One
McLean, Virginia
May 04, 2021
Jun 03, 2021
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Associate, Learning Management System (LMS) Administrator

Are you someone with creative and analytical skills that can be applied in an innovative learning environment using a learning management system (LMS)? Do you have exceptional consultative and customer service skills? If so, read on!


  • Create and manage courses, sessions and learner enrollments in our LMS (Doecbo)
  • Partner with various lines of business to solicit facilitators, source rooms and create course offerings
  • Review data to identify waitlist and completion trends to assist with business decisions around the session availability and enrollment totals
  • Document process, responsibilities, best practices and other resources
  • Support facilitators with questions, Zoom invites, reporting and roster reconciliation
  • Assist learners with questions related to the LMS, their course or specific offerings
  • Identify new opportunities to improve processes, procedures and overall usage for end users
  • Serve as liaison between client and product team as required; escalate issues through the proper channels and work with escalation point person to achieve issue resolution

System Knowledge
  • Act as a subject matter expert in all areas of the LMS
  • Actively monitor course enrollments and provide facilitator support
  • Troubleshoot system issues and tasks through multiple channels of communication
  • Create job aids and process documentation
  • Support system upgrades by participating in UAT to test and analyze system functionality and document results
  • Perform basic reporting request s

An ideal candidate will have:
  • Ability to problem solve creatively and analytically in a fast-paced environment
  • Ability to support and engage in multiple initiatives simultaneously
  • Ability to work both independently and within a team environment
  • Excellent process management skills, including proven ability to collaborate with various levels in an organization

Additional attributes that will be key to success in this role include:
  • A sense of humor
  • A team player
  • Strong consultation and communication skills
  • A positive attitude
  • Flexibility and an open mind
  • Consistency in meeting deadlines
  • An appetite to learn
  • A willingness to develop and offer innovative ideas
  • A talent for partnering with all areas and levels of the organization

Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 1 year of experience in LMS administration OR Client Consulting OR Project Management OR Data Analysis OR a combination of all four

Preferred Qualifications:
  • Associates degree
  • At least 1 year of LMS Administration experience for a corporate organization with over 5,000 learners
  • At least 1 year of experience in Program or Portfolio management
  • Experience with Google Suite, Zoom and Slack
  • Strong written and verbal communications

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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