Executive Administrative Assistant

Four Seasons
Baltimore, MD
Apr 24, 2021
May 05, 2021
Full Time
Four Seasons Hotel Baltimore is seeking an Executive Administrative Assistant with experience providing exceptional service standards. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service.Join a diverse and talented team in Harbor East BaltimoreHugging the shoreline, with unmatched views across the water, Four Seasons Hotel Baltimore offers a chic, resort-like getaway in the heart of Harbor East, the city's hippest new district. Walk to great restaurant and shops and local attractions. Referred to as "the crown jewel of Harbor East" the Four Seasons Hotel Baltimore has 256 guest rooms including 45 suites.The role of the Executive Administrative AssistantProvide administrative, operational, and functional support to the Office of the Regional Vice President and General Manager as well as the Hotel Manager, including its oversight responsibilities for all areas of the hotel.Proactively manage logistics for internal and external meetings and schedules for the RVP/General Manager and Hotel Manager, including those they initiate. Manage internal and external communications from and to the RVP/General Manager and Hotel Manager. Anticipate scheduling and proactively managing the commitments of the RVP/General Manager and Hotel Manager with a keen sense of when approval is and is not necessary. Attend and contribute to morning operations meetings and distribute pertinent information accordingly, including meeting minutes. Oversee coordination of bi-weekly manager meetings and produce presentation materials.Act as the Regional Project Lead to oversee guest service levels and feedback for 50 of the company's high-profile clientele through the Elite Global Recognition program. Utilize the Worldwide Corporate network to coordinate corporate brand experience for Four Seasons Elite guests, GM, and Corporate Executives. Manage high-level executive office reservations for ownership and VIPs as needed. Interact with Ownership contacts as well as Corporate office and execute requests accordingly. Highlight/alert RVP/HM on special attention guests-upon booking and before arrival.Complete the initial attempt to resolve guest concerns that reach the Executive office including full research. Analyze guest satisfaction systems and financial reports to create solutions for immediate guest resolution. Own the completion of service recovery. Serve on the Medallia committee and Direct Line Committees.Manage daily media inquiries in collaboration with Director of Marketing and Public Relations Director. Coordinate, vet and process community and philanthropic gift certificate donations upon approval.Ability to work on special projects from time to time for Quality Assurance (Forbes, AAA, LQA) and communicate internally as needed.Liase with 3rd party Restaurant Partner Atlas Restaurant Group for business flow and forecasts.The ideal candidate will possess the following strengths:Phone skills and verbiageStrong Communication Skills - Written & VerbalHigh Degree of InitiativeStrong personal presentation. Able to represent Executive Office to guests or clients in absence of RVP/GM and Hotel Manager.Consistent ProfessionalismUpward ManagementPassion for the Guest ExperienceFlexibility and AdaptabilityAbility to manage competing priorities and meet deadlines.Ability to maintain security and discretion with confidential information.Organizational Skills for RVP reports for region.Technical skills in Microsoft Office, Opera, Golden and curiosity to independently learn additional systems3-5 Years of related experience required. Hospitality and/or Hotel Reservations experience preferred.Some Benefits Four Season Hotel Baltimore employees enjoy:Competitive Salary & WagesExcellent Training & DevelopmentComplimentary Accommodation at other Four Seasons Hotels & ResortsComplimentary Dry Cleaning for Employee's UniformsComplimentary Employee Meals401(k) Retirement PlansMiscellaneousWork authorization in the United States required.Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -