Systems Administrator - Remote

Ops Services / Training
Washington, DC
Apr 24, 2021
May 06, 2021
Full Time
CAVA: At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.We foster a culture built on five core values: Positivity - Every one of us can change someone's day for the better. Transparency -We use transparency to help us make decisions through open dialogue Humility - We can always find ways to improve.Fanaticism - We are passionate about the opportunity to turn every guest into a fanatic.Thoughtfulness -We go above and beyond for our guests, our teams and communities. Systems Administrator: As our Systems Administrator you will be responsible for the maintenance, configuration, and reliable operation of CrunchTime applications. CrunchTime Information Systems is a software application suite that helps control food, beverage, and labor costs. This person will act as the Crunchtime expert and will provide support to users of all levels, at our corporate office and at our restaurant locations during restaurant business hours as well as after hours. This person is also accountable for the successful implementation of the application at all restaurant locations. What You'll Do: Become an expert on the Crunchtime application suite of products (Enterprise Manager, NetChef & Teamworx)Perform front-end configuration, administration, and tuning of software application productsServes our field as the escalation point for Help DeskExecute Crunchtime database maintenance including, but not limited to: Adding new products + recipes Entering and updating new and changed vendor information Managing vendor order guides Setting up new locations Adding, changing or deactivating applications usersMaintain financial, reporting and posting calendarsWork with Client team members to ensure that the CrunchTime system remains in sync with other integrated systems (POS, accounting software) as neededMonitor CDP Error Remediation to rapidly fix any failed files.Fully support training of restaurants management team on all aspects of Net-Chef as neededCommunicate directly with Crunchtime Support team to convey outstanding issues, requests, and training needs.Work directly with Help Desk and Restaurant Operators to field questions and support end users.Act as liaison between Purchasing, Finance, IT, and Operations to ensure all necessary database updates are completed on time for new policy or menu rollouts. Evaluate the new release versions of the software, request upgrades, and test all new features for implementation into Clients Product Database.Be available during off-business hours to respond/support restaurants needs and questions related to CrunchTime Responsible for the maintenance, configuration, and reliable operation of CrunchTime applicationsTroubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issuesPrepares analytical results for Food, Beverage, Labor, and Inventory controlUses problem solving skills to investigate system abnormalities, cost and / or budget variances Be responsible for maintain standards across the system, and providing needed outputs to other departmentsThe Qualifications:Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required3-5 years of database, network administration, or system administration experienceRestaurant operations experience preferredHospitality software experience preferred (ie POS Systems, Back-Office Systems)Training experience (classroom and web-based training programs)Ability to troubleshoot and to teach troubleshooting skills Understanding of restaurant operations and accounting methodologies.Ability to translate complex ideas and concepts into user friendly learning materialsAnalytical/Troubleshooting SkillsSystem administration and IT certifications in Linux, Microsoft, or other network related fields are a plusStrong knowledge of systems and networking software, hardware, and networking protocolsStrong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols What we offer:Competitive salary, plus bonus and long-term incentives*Unlimited PTO, paid parental leave, plus paid opportunities to give back to the communityHealth, Dental, Vision, Telemedicine, Pet Insurance plus more!401k enrollment with CAVA contribution Company-paid STD, LTD, Life and AD coverage for salaried positions*Free CAVA foodCasual work environmentThe opportunity to be on the ground floor of a rapidly growing brand *Indicates qualifying eligible positions onlyCAVA - Joining "A culture, not a concept"As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.