ERP Business Analyst-Benefits, HR/Payroll
ERP BUSINESS ANALYST REQUISITION ID #355235 LOCATION: (Currently remote) Johns Hopkins @ Mt Washington, 5801 Smith Avenue, Baltimore, MD 21209 GRADE: I9 The ERP Business Analyst will be responsible for the day-to-day activities and tasks assigned to the support of SAP modules including HR/Payroll, Supply Chain, or Finance/Sponsored Projects, supporting master data elements, and interfaces with external systems. The successful candidate is responsible for the technical maintenance of the application, including system configuration and coordination with developers for custom program maintenance, and for participating in the maintenance support team response to enterprise-wide customer requests for complex problem resolution. Configuration duties may include standard and custom table maintenance and support of Johns Hopkins enhancements and schema configuration. The ERP Business Analyst serves as the functional system expert for relevant modules and participates in the development of problem solving strategies, problem resolution, and investigation of unique/first time instances of system problems reported through the enterprise Shared Services. Applies knowledge of the SAP platform functionality and the configuration toolkit in order to translate business requirements into functional design specifications, configuration changes or initial settings, module-relevant security settings, and reporting options. The ERP Business Analyst is required to understand all relevant levels impacted by the SAP system including business processes and reporting requirements, the user interface, ancillary technologies (3rd party applications supporting SAP), the configuration toolset, and a strong understanding of tables, fields, and the function of source code. Additionally, must understand the integration of the software platform and implication of module changes on other module functionality, master data impacted, and security and development solutions The position requires the ability to support periodic system upgrades and enhancements, understand the impact to the current functionality, test Johns Hopkins functionality in the upgraded release, and communicate impacts to the team and the Enterprise. Scope of work is at an enterprise-wide level with typical projects impacting the broader customer base of Johns Hopkins and its most mission critical systems. Projects will include large scale-integration with a vast, very complex, and highly distributed network infrastructure. Projects often require interaction with various departments and teams both within and outside of the IT@JH department. The ERP Business Analyst is a member of the Enterprise Business Solutions (EBS) group within IT@Johns Hopkins and supports the Johns Hopkins University and the Johns Hopkins Health System. The ERP Business Analyst reports to an ERP Manager. Job Responsibilities Provide daily support for the HR Benefits functional/technical area within the SAP landscape (Including third party applications supported by EBS, integration points with complimentary systems, etc.) by recording/providing status on issues, troubleshooting/analysis of issues, identification and execution of possible solutions, testing of solutions, and monitoring of solutions in the production environment. Support should be proactive wherever possible. Provide daily maintenance support for the HR Benefits functional/technical area within the SAP landscape by recording/providing status on requests, prioritizing tasks or working with management to clarify prioritization, executing maintenance activities, coordinating testing of maintenance activities, and coordinating the application of maintenance activities to the production environment. Provide support for the enhancement of functionality of the SAP landscape in the form of participation in design discussions and requirement gathering opportunities, analysis, identification of options, presentation of options/considerations, coordination with other functional/technical EBS and IT teams, testing options in coordination with business users, documentation of design, testing, and acceptance, and production support of enhancements. Enhancement requests are prioritized and managed through traditional IT project management principles. Provide periodic support for the Johns Hopkins SAP training environment. Job Qualifications Education: Bachelors in Computer Science, MIS, Business Administration, or relevant functional area. Equivalent experience may be substituted for degree. Four years progressively responsible experience working in functional area or systems analysis, with minimum two years SAP experience. Some configuration experience required. Advanced knowledge of system processes and configuration in SAP HR Benefits to support and lead problem identification and resolution. Microsoft Office Software skills (Excel, Word, Access, PowerPoint, Outlook). Analytical abilities, critical thinking and problem solving competencies to support non-standard, unique problem resolution. Excellent team organizational and motivational skills to support a positive work environment under circumstances where time constraints for problem resolution are inflexible. Negotiation skills to support compromise and alternative solutions in pursuit of customer satisfaction Preferred Job Qualifications JHU/JHHS business practice experience. Experience providing technical solutions in a higher-ed, academic medical center, and/or health care setting. 5-7 years' experience in complex system environments including SAP modules. Knowledge, Skills and Abilities (KSA's) Customer service skills - capable of participating in a dialog with users/customers, understand the nature of the request being made; provide timely feedback to the customer Request Tracking/Status Reporting skills - Detailed in tracking and reporting status of issues/maintenance requests/enhancement requests to users and management. Team Work - Ability to work as part of a team and with members of other functional/technical teams to identify action items, team member responsibilities, etc. Independent Work - Ability to work independently on assignments, requesting assistance as needed, and proactively complete assignments independently. Issue Severity/lndependent Prioritization of Tasks - Capability of understanding severity of reported/observed issues and properly respond to issues based on severity Computer skills - Ability to use software applications such as MS Word, MS Outlook, MS Excel, MS Access, and other productivity and/or data manipulation tools to provide requested data, stage data for loading, etc. System Modifications - Ability to understand possible impacts to changes to a highly integrated system, determine the depth/breadth of testing necessary to minimize risk of system changes, execute and record results of testing (including data staging), etc. Project Management - Ability to function within a structured project management environment; ability to effectively plan and execute smaller projects while also being able to execute tasks within the context of a larger more complex project plan.