ITSM Process Analyst - TS/SCI with Poly

Chantilly, VA
Apr 29, 2021
May 05, 2021
Full Time
ITSM Process Analyst - TS/SCI with PolyJob Category:Information TechnologyMinimum Clearance Required to Start:TS/SCI with PolygraphEmployee Type:RegularPercentage of Travel Required:NoneType of Travel:NoneJob Description:The Information Technology Service Management (ITSM) Process Analyst supports the design, deployment, and operations of IT Infrastructure based processes.The Process Analyst supports the deployment of process and procedures and assists in the IT Infrastructure governance and operations.Position Responsibilities:Supports the planning, design, and implementation of ITSM processesAssists with the deployment and transformation of IT infrastructure processes and proceduresProvides analysis and support for on-going service delivery, performance, and governance operationsWorks with key process stakeholders to capture process policies, work instructions, and knowledge expertiseSupports monitoring services throughout ITSM process life cycle; verifying adherence to specified process requirements and support quality assurance activities (Monitor)Assists with analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes (CSI)Supports evaluations and quality assessments for proper implementation of processes to meet quality standardsFacilitates TEMs and other requirement gathering work sessionsWorks as a self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a teamRequired Qualifications:An Active TS/SCI Clearance with PolygraphDegree or equivalent experience and minimum 3 years of related work experienceWorking knowledge of the Service Management workflows and ITSM processesRelevant experience as an ITSM Process Analyst in programs of similar scope, type, and complexityGood written and communications skills with the ability to clearly document and explain business processesDesired Qualifications: Working knowledge of the Service Management workflows, and ITSM processesITIL certifications or trainingFamiliarity with ServiceNow or other ITSM management toolsAllsparkBITS3What We Can Offer You:- We've been named a Best Place to Work by the Washington Post.- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.- We offer competitive benefits and learning and development opportunities.- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.- For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.Company Overview:At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.