Information Technology Specialist - Cust Suppt (computer Specialist)
SummaryWhy work for the Federal Bureau of Prisons? You can have a meaningful career with an agency that truly values a diverse workforce. You will find a diverse workforce employed from entry level jobs to senior management positions. We protect public safety by ensuring federal offenders serve their sentences of imprisonment in facilities that are safe, humane, and provide reentry programming. Employees at correctional facilities perform correctional work regardless of their specific occupation. Learn more about this agency ResponsibilitiesProvides primary technical help desk and network operation and monitoring support to institution Computer Services Managers and institution personal computer users such as: staff who work in institution computer service, control center positions, custody-related and management functions. Serves as an expert resource for users of personal computers, coal and wide area networks, database applications and other information technology resources. Designs, delivers, and installs configurations for network hardware and software. Performs major diagnostic and troubleshooting activities involving computer workstations, network switches, routers and related equipment comprising the infrastructure which is the foundation of all Bureau network applications.Travel Required Occasional travel - Travel may be required for training and/or work related issues.Supervisory status No Promotion Potential 12 Job family (Series) 2210 Information Technology Management Help Requirements Conditions of Employment US Citizenship is Required. See Special Conditions of Employment Section. Selective Service Requirement: Interagency Career Transition Assistance Plan (ICTAP). The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1)this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified category using established category rating criteria. You must provide proof of eligibility with your application of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: Click Here The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified category using established category rating criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at: Click HereQualificationsTo be considered for the position, you must meet either the requirements specified in the section titled Education OR the requirements specified in the section titled Experience.Basic Requirements:Education:GS-09: Master's or equivalent graduate degree OR two (2) full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree. GS-11: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree.Undergraduate and Graduate Education: Major study -Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. ORExperience:You must have Information Technology (IT) related experience demonstrating each of the four competencies listed below.Attention to detail - Is thorough when performing work and conscientious about attending to detail.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Oral communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.ANDSpecialized Experience:GS-09 and GS-11: You must have one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular qualifications to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.Some examples of this qualifying experience are: GS-09:Experience solving general errors in computer programs.Experience performing routine network issues and resolving minor or recurring network problems.Experience applying basic concepts of LAN setup, design, and security procedures.Experience maintaining existing LAN Servers and information recovery operations.GS-11:Experience interpreting and applying information security policies and procedures to safeguard a large computer network.Experience performing diagnostic and troubleshooting activities involving computer workstations, network switches, routers and related equipment.Experience working with workstation operating systems and operating system applications software used to maintain systems connected together via a local area network.Experience working with personal computers such as diagnosing system and network-related problems and correcting the problems.ANDSelective Placement Factor:Applicants applying for this position, MUST also possess the following Selective Factors. In the event you do not possess the Selective Factors, you will be found ineligible for the position.GS-09 and GS-11:Experience serving as a resource for users of personal computers, local and wide area networks, database applications and other information technology resources.Experience with state-of-the-art local area and wide area network monitoring tools and techniques.Experience installing and configuring personal computer applications and network, hardware and software.Experience with the performance of diagnostic and troubleshooting activities involving computer workstations, network switches, routers and related equipment.Experience with office automation applications such as: Novell GroupWise and Microsoft Word, help desk applications such as Remedy or the Magic SDE Help Desk.Experience teaching/training users in areas such as: computer skills and office automation applications.NOTE: All applicants must clearly address the Selective Factors in their resume. If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities. **Your eligibility for consideration will be based on your responses to the questions in the application.**EducationSee Qualifications Section for education requirements, if applicable.ONLY if education is a requirement/substitution for specialized experience, applicant MUST upload legible transcripts as verification of educational requirement. Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, Degree and Date Awarded (if applicable). All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the US Department of Education. For a list of schools that meet this criteria, Click Here.Foreign Education: For information regarding foreign education requirements, please see Foreign Diploma and Credit Recognition at the US Department of Education website: Recognition of Foreign Qualifications.If you are selected for this position and qualified based on education (ie basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty.Additional informationSpecial Conditions of Employment Section:Appointment is subject to satisfactory completion of a pre-employment and panel interview, urinalysis, physical, and background investigation.All applicants are subject to, and must satisfactorily pass all screening requirements in relation to National Crime Information Center (NCIC) and credit check.Additional selections may be made if vacancies occur within the life of the certificate.Note: This is an essential position.Note: Shift Work positions will be for the Midnight Shift (00:00 - 08:00hrs) and for the Evening Shift (16:00 - 00:00hrs).Read more How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.Your application will be evaluated and rated under DOJ's Category Rating and Selection Procedures. Based upon your self-reported responses to the assessment questions during the application process, your application will be placed into one of three categories: Best Qualified, Highly Qualified, or Qualified. Applications will be reviewed from the top quality category. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement. If you are found qualified for this job, your resume and supporting documentation will be compared to the responses you provided on the online assessment questionnaire.NOTE: Candidates within the top quality category and who are eligible for veterans preference will receive selection priority over non-veteran preference eligibles. If you are entitled to veterans preference, you should indicate the type of veterans preference you are claiming on your resume. Although veterans preference points are not assigned under the category rating procedures described under "How You Will Be Evaluated", veterans preference eligibles are listed ahead of non-veterans within each category for which they are qualified.In addition, qualified veterans with a compensable service-connected disability of 10% or more are placed at the top of the highest qualified category as defined by category rating procedures.What Competencies/Knowledge, Skills and Abilities are Required for this Position?The following Competencies/Knowledge, Skills and Abilities (KSA's) are required:GS-09 and GS-11:Ability to communicate with end users on non-technical level.Ability to analyze, troubleshoot, solve data, information and/or program problems, telecommunications, hardware and operating system problems.Knowledge of network systems.Ability to interpret and apply information security policy and guidelines.Ability to plan, organize and determine priorities.Ability to develop and apply technical documentation.Knowledge of LAN systems.To preview questions please click here. Read more Background checks and security clearanceSecurity clearance Other Drug test required No Help Required DocumentsVeterans' Preference Documentation: Veterans must demonstrate that they have been discharged or released from active duty under honorable conditions (ie, the individual must have received either an honorable or general discharge). Certificate of Release or Discharge from Active Duty (DD-214 indicating type of discharge); or other official documentation (eg, documentation of receipt of a campaign badge or expeditionary medal).If you are currently on active duty, a statement from the appropriate Branch Personnel Office containing the following information: Name, Rank, Branch of Service, Active Duty time, Projected Separation Date and type of anticipated discharge must be provided. If you are a disabled veteran, a Purple Heart recipient, or widow/widower of a veteran, the spouse of a disabled veteran or the parent of a disabled or deceased veteran, you SHOULD submit a completed Standard Form (SF) 15, "Application for 10-Point Veteran Preference", and the other required documentation identified on the reverse side of the SF-15 to support your preference claim. Documentation to support a disability must reflect the overall evaluation or percentage disability rating. Veterans must also demonstrate that they have been discharged or released from active duty under honorable conditions (ie, the individual must have received either an honorable or general discharge).Resume showing relevant experience (cover letter optional).In order to receive credit for experience contained in a resume, your employment history must be documented in month/year format (MM/YYYY), reflecting starting date and ending date and include the number of hours worked per week. Failure to follow this format may result in disqualification.A college transcript which includes the School Name, Student Name, Degree and Date Awarded (if applicable). (Note: If you are selected for this position, official transcript(s) will be required prior to your first day).SF-50 for proof of prior LEO coverage, if applicable.Failure to provide these documents could possibly result in removal from consideration for this vacancy. If uploading documentation, do not identify/save your documents utilizing a special character such as %, #, @, etc. Documentation should be identified/saved as VA Letter, DD214, or Transcripts.We cannot be held responsible for incompatible software, delays in mail service, applicant application errors, etc.If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the US Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the US Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. Help BenefitsA career with the US Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.