Infrastructure Engineering Sr. Analyst
This role is part of a team responsible for the continuous operation and performance of Cigna's Data Centers. The person in this position will be responsible for the day-to-day support of server, network and storage components in the Data Center. This support includes chassis, module and power supply replacement during incidents, project engagements, RMA returns and maintenance activities. This position will ensure high quality service delivery through responsiveness to network, server and storage problems, crisis management, and adherence to service levels and network improvement initiatives. A person in this role is expected to respond to high impact issues on a 24x7 basis, participating in a rotating on call schedule with other team members, with work hour norms based on second or third shift.Specific areas of responsibility: Responsible for the basic racking and installation of physical IT infrastructure equipment in the data center including Network, Telecommunications, Servers and Storage.Submit change control, manage problem tickets, schedule and coordinate repairsBe able to quickly obtain a basic understanding of Cigna's network and SAN design, such that server, network and storage installations can be completed successfully and on timeParticipates in deployment/release activities for Data Center implementations and maintenance ensuring all change policies are followedProvide on-site support in the Data Center during incidents, RMA, project and maintenance activities.Provide tier II support for data and network, server and storage systems infrastructure.Participate in project implementation conference calls where and when needed.Be able to work off of pre-prepared cabling request sheets and checklists for the vendorsPerform the installation of copper and fiber cabling for various open systems server and networking projects, including routing, labeling and adhering to cabling management standards.Checkout connectivity of newly installed hardware for acceptance into production.Maintain & document appropriate surplus levels of fiber optic and copper jumper cables to maintain timely system installations.Provide planning and vendor oversight for server, network and storage change activity.Coordinating and manage cabling contractors to perform larger cabling activitiesOperate in accordance with business needs, priorities and SLAsProvide periodic performance reports for review with management providing input on improvements and quality initiatives.Participate in a 24/7 on-call rotation.SkillsDiagnose, Repair and Support: Diagnose and swap out defective equipment cables as necessary when trouble shooting.Be able to provide local hands and feet support being guided by others remotely. Diagnosing LAN, SAN and hardware related problems during equipment installations and break fix related activities.Be able to perform minimal required configuration of the OS required to hand over for remote support, such as remote hands, login, etc.Incident response and vendor management for the installation, maintenance, troubleshooting, break/fix and retirement of physical infrastructure on siteProvide 3rd level physical hardware support for problems escalated by operationsArranging security clearance/access for site visits, for visitors and third party vendorsDesirable Experience: Experience working in a team-oriented, collaborative environment.Analytical and problem-solving abilities.Hardware troubleshooting experience.Strong interpersonal, written, and oral communication skills.Able to conduct research into networking issues and products as required.Able to follow directions and defined processes.Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.Highly self-motivated.Keen attention to detail.Strong customer service orientation is a must.Requirements, Skills and Competencies: Associates Degree in Computer Science or a related discipline and at least 1 year experience in all phases of infrastructure network management or its equivalent in education and work experience.1+ years of relevant experience with the principles of data center operations (day to day care and feeding of the servers, network and storage, such as power supply, fan and other component replacements)1 + years prior experience with a large enterprise network and SAN, preferably in the healthcare sector.Knowledge of layer-2/3 network designs, protocols and exposure to SAN fiber channel.Knowledge of the configuration and support of vendor equipment such as Cisco, Juniper F5, Riverbed and Aruba. Cisco CCNA or CompTIA Network+/A+ certifications a plusSolid understanding of data center cabling principlesLinux and Windows basic touch experience preferableWillingness to learn and use DCIM system to document the data centerStrong organization, problem solving and communication skillsAbility to effectively communicate and collaborate with team members, peers and vendorsUnderstanding of basic Microsoft Suite applications Must be a current contractor with Cigna, Express Scripts, or Evernorth. Evernorth is a new business within the Cigna Corporation. EducationAssociates Degree in Computer Science or a related discipline and at least 1 year experience in all phases of infrastructure network management or its equivalent in education and work experience.About CignaCigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.