Mental Health Residential Specialist, Crisis Stabilization
OVERVIEW Provides direct care involving, crisis intervention and stabilization and/or referral of individuals in psychiatric/behavioral crisis in a licensed mental health facility operating on a 24/7 basis providing highly intensive mental health services and temporary residential care. Work is performed under regular supervision and is guided by well-established and specific agency policies and procedures, quality assurance, professional practices and including ethical standards related to client interactions, state and federal licensure and accreditation regulations and guidelines. DUTIES AND RESPONSIBILITIES Develops and conducts group therapy sessions. Provides intensive case management services including individual therapy, referral and application assistance to programs and services. Conducts individual supportive counseling sessions. Processes resident intakes, performs initial assessments, prepares admission documentation, provides orientation to the facility, screening contraband and assisting with resident move-in. Inputs assessment and other data into the electronic records system. Enforces program policies and health and safety regulations with residents. Provides crisis intervention and deescalates hostile incidents. Processes discharges and coordinates follow-up care and services with other agency programs. Performs supportive and administrative tasks to include cooking meals, kitchen clean up, running errands for residents, picking up supplies and medications, assisting with daily facility clean up. Does related work as assigned. KNOWLEDGE, SKILLS, AND ABILITIES Considerable knowledge of group and individual counseling principles, practices and techniques including crisis intervention and stabilization methods, considerable knowledge of the medical providers, social services and other agencies and community organizations providing services to the individual population; considerable knowledge of individual manage-ment guidelines for Virginia; considerable knowledge of the operation of electronic medical records and associated documentation; ability to establish and maintain rapport with the individual population; ability to conduct effective interviews, observe, assess and record individual behaviors and functioning; ability to establish and maintain effective working relationships with staff of other private and public agencies and organizations; ability to communicate effectively orally and in writing; ability to operate a vehicle; ability to function calmly in stressful situa-tions; ability to prepare and maintain detailed records and prepare related reports. TYPICAL EDUCATION, TRAINING AND WORK EXPERIENCE Bachelor's Degree in the Behavioral Sciences and considerable work experience in counseling the mentally ill, emotionally disturbed and substance abusive populations including crisis intervention. LICENSURE AND CERTIFICATIONS Approved Qualified Mental Health Professional (QMHP). Valid VA driver's license. OTHER Must possess all qualifications and skills required by federal and state regulations to bill Medicaid for the services provided. See Medicaid Billing Addendum. ENVIRONMENTAL AND PHYSICAL EXPOSURE : Work involves continual exposure to highly disagreeable environmental conditions such as the requirements to interact with clients having unsanitary behaviors, poor hygiene and contagious illness and/or are potentially violent; drive a vehicle in inclement, if not severe weather; physically lift and/or restrain adult individuals. RELATIONSHIPS: Relationships require excellent communication, social and interpersonal skills, tact and the use of specialized techniques to elicit information from and convey information to clients including hostile and abusive individuals and client families; represent the program and individual to clinical professionals or other service providers, governmental organizations or other community stakeholders concerning client care coordination.