Foreperson

Employer
Paul Davis Restoration Inc
Location
Montgomery, MD
Posted
May 03, 2021
Closes
May 07, 2021
Ref
1948108146
Industry
Specialty Trades
Hours
Full Time
The Foreperson is responsible for assisting the Production Manager on large projects for the local Paul Davis Company Owned (PDO) office. Essential Duties/Responsibilities Assist the Production Manager on the project life-cycle for all projects. Interact with customers throughout the job including on material selection Interact with Vendors and subcontractors to review and maintain quality repairs Pull all required permits Schedule and meet Inspectors at the job site Procure material for the job site Adhere to project schedules. Approve purchase orders Visit job sites throughout the life cycle of the job. Assist with the development and maintenance of a well-qualified pool of sub-contractors and vendors. Ensure all work by Sub Contractors and Paul Davis employees is done following company safety procedures and professional standards. Assist with the collection of all necessary documentation at the close of the job. Follow-up with the customer to ensure timely payments and billing collections. Maintain customer satisfaction, as determined by completed satisfaction surveys. Participate in the on-call rotation, requiring evening and weekend point of contact for any new losses. Meet and maintain Net Promoter Score minimum monthly average of 70. Close the Loop 100% of the time within 24 hours. All other duties as assigned Competency - Knowledge, Skills and Abilities: Knowledge of Microsoft Office applications (Outlook, Word, Excel) Customer Service Skills Communication skills Ability to learn and operate our primary operating systems Ability to create documents Ability to answer and communicate with customers over the phone and face to face Ability to work independently Ability to work in a team environment and develop staff Ability to oversee employees on a job site Ability to coordinate multiple jobs within the same time frame Ability to operate our main operating systems Ability to work smart phones Stress Management and Composure Maintain a level of confidentiality Required Education and Experience Two plus years' experience in restoration or construction as a Foreman or equivalent experience High School Diploma or GED Preferred Education and Experience Industry certifications (IICRC and Lead) Experience in RMS and Xactimate PI133395573

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