Installation Coordinator

ABW Appliances
Jessup, MD
May 03, 2021
May 06, 2021
Full Time
Description: Are you looking for a career, not just a job? Do you want to be a part of a reputable team with decades of experience? Do you enjoy working with customers? If you answered yes to any of these questions, then ABW Appliances is the company for you. ABW Appliances is a family-owned business and has been growing into an industry leader since 1968. Our focus is on the home builder, designer trade, and retail markets while providing the best in luxury appliances, quality appliance installation, and dependable service within the Baltimore-DC Metro areas. ABW Appliances is currently seeking a professional, highly self-motivated Installation Coordinator . If you have a love of meeting people and being part of a team along with contributing directly to the bottom line of a multi-million-dollar organization, this is the position for you! We are looking for individuals who are self-starters and solid work ethic. Position Summary: The Installation Coordinator is responsible for the sales order fulfillment They will be responsible for customer service, scheduling deliveries and installations of major appliances, collect payments and ensure that the project is completed correctly and within the time-frame promised to the customer. This position requires strong time management skills and the ability to nurture effective relationships with customers. The role will be within a fast-paced, team-oriented environment. Essential Functions: Serve as the primary point of contact for customers after the time of sale. Coordinating all aspects of the delivery and installation from start to finish. Communicate and maintain contact with customers and coworkers regarding the status of projects. Responsible for working on multiple projects at one time. Respond to emails and calls from customers including answering the department's call group. Enter job notes into ReliaSale. Process credit card payments and forward check payments to Accounting Various other duties as assigned. . Requirements: High School Diploma or General Education Degree (GED). Minimum of three (3) years' experience in customer service. Experience with Microsoft Office products for Mac and/or Google Docs, Sheets. Ability to effectively communicate both verbally and in writing. Ability to learn new technologies quickly and deal with uncertainty. Ability to establish priorities; identify and resolve problems in a timely manner; and work well in group problem solving situations. Courteous and friendly with high level of professionalism. Willingness to follow procedures and adhere to policies. Ability to Multi-task and have solid organizational skills. Able to actively listen to customer needs and thrive in a fast-paced environment. Position Details: Job Type: Full-Time Schedule: M-F; Rotating Saturdays Benefits: Competitive benefits package including medical, dental, vision, 401k with employer match, short-term and long-term disability, and paid leave (vacation, personal, and some holidays). PI134428582

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