Financial Aid Counselor

The George Mason University Office of Student Financial Aid invites qualified candidates to apply for a full-time Financial Aid Counselor position. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.

Responsibilities: The Financial Aid Counselor will provide financial aid advising, participation in an extensive outreach program, financial aid data review, verification, awarding and adjusting awards of student financial aid files, and responsible for a specific student financial aid program/office function.

Daily duties involve the following: * Providing outstanding customer service while demonstrating patience and understanding to students and families who are seeking and/or receiving financial aid; * Advising students about financial aid eligibility, application procedures, available financial aid programs, educational costs, and financial management strategies, including loans, financing options, and other financial-aid related matters (further including debt management and financial planning); * Counseling students and parents regarding financing an education at the university (heavy contact with students and families via e-mail, phone and in-person); * Managing students and reviewing student applications for accuracy, and determining financial need and award aid in accordance with applicable federal, state and institutional policies and regulations; * Calculating student award packages utilizing various software programs and federal, state and university resources, including gift aid and self-help; maintaining compliance with federal and state regulations and the internal policies and procedures of the university, and monitoring and verifying information with required documents; * Processing applications and corrections, need analysis, document tracking and evaluation of those documents; * Verifying accuracy of documents and consistency of financial aid data, federal tax transcripts, financial aid verification documents and student information, and generating award notifications or denying aid if ineligible.

Required Qualifications: * A Master's degree or equivalent combination of education and experience; * Must demonstrate in-depth knowledge of federal student aid rules and regulations with a minimum of five years of experience working in a Financial Aid office; * Must have a positive attitude, professional demeanor, and a willingness to adapt to change and take on new challenges; * Must be able to work occasional nights and weekends, and must be available for presentations and outreach events with little notice; * Excellent verbal, written and oral communication skills; * Strong organizational, interpersonal, collaborative and computer software skills.

Preferred Qualifications: * Master's degree in Higher Education Administration or Student Affairs; * Experience with Ellucian Banner financial aid software; * Experience with Salesforce case management software; * Experience with using a call center software phone system; * Experience with Return to Title IV (R2T4) calculations; * Possess a strong desire to provide the highest level of service to students and their families, have an energetic and positive approach to work, and be a team player; * Demonstrated success in managing in-person, telephone, and email communications with skill and finesse; * Ability to communicate in Spanish.

George Mason University is dedicated to the goal of building a culturally diverse and pluralistic community committed to teaching and working in a multicultural environment, and strongly encourages applications from women, minorities, people with disabilities and veterans.

"For full consideration, applicants must apply at https://jobs.gmu.edu/ ; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information."

"Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!

George Mason University, Where Innovation is Tradition."