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Full Stack Support Engineer

Employer
The Washington Post
Location
Washington, DC
Closing date
May 13, 2021

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Industry
Engineering
Function
Engineer, Help Desk Technician, IT
Hours
Full Time
Career Level
Experienced (Non-Manager)
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Job Details

Job Description

Arc XP ( www.arcxp.com ) is a cloud-based digital experience platform that helps enterprise companies, retail brands and media and entertainment organizations create and distribute content, drive digital commerce, and deliver powerful multichannel experiences. A division of The Washington Post, Arc XP has powered the digital transformation of customers across the globe, currently serving more than 1,500 sites in 24 countries that reach more than 1.5 billion unique visitors monthly.

As an increasing number of large digital publishers move their critical business processes to Arc XP, we are in need of talented full stack support engineers who are experienced at working with clients to guide front end feature development and backend integration processes.

The ideal candidate has a passion for customer success and is excited about the opportunity to improve and stabilize the existing code base as well as design innovative solutions to meet the unique needs of our customers.

The full stack software engineer is part of our Professional Services organization and will work closely with project teams within Professional Services as well as Account Management, Platform Engineering and Product Management organizations.

*This position can be 100% Remote in the US for the right candidate*

Responsibilities
  • Provide technical assistance to customers who are building front end features or implementing backend integrations with the Arc XP stack.
  • Work directly with client engineering teams to guide development on Arc's best practices, troubleshoot issues, review code and provide feedback during the onboarding phase.
  • Document solutions on a shared knowledge base.
  • Assist with driving process improvements and the use of KPIs to measure progress.
  • Own and independently manage high priority issues.
  • Contribute to code development on Professional Services projects to stay abreast of new capabilities within the Arc suite.
  • Continually learn and expand your knowledge of Arc's products and services.
  • Collaborate with account management, platform engineering, and product management to share product feedback on the client experience.


Minimum Qualifications
  • BA/BS in Computer Science or related technical field or equivalent practical experience.
  • 2+ years in a customer facing technical support engineering role.
  • Experience with front-end technologies such as JavaScript or React.
  • Experience using REST APIs to interact with data.
  • Experience working within an agile development framework.
  • Excellent problem solving, troubleshooting, and debugging skills.
  • Excellent verbal and written communication skills.
  • Ability to manage context switching and to organize time efficiently across multiple clients and projects.


Preferred Qualifications
  • Demonstrated skill and passion for problem solving and operational excellence.
  • Ability to learn new technologies quickly.
  • Experience working on enterprise level, large scale distributed systems.


#LI-REMOTE

The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

Company

Thank you for your interest in a career with The Washington Post. We invite you to review all of our open positions to find the one that's right for you. We look forward to receiving your resume!


Since it first began publication more than 130 years ago, The Washington Post has grown into one of the most storied and respected news organizations in the world. A subsidiary of The Washington Post Company, today's Post is the indispensable guide to Washington. In print, we enjoy the highest penetration of any major metropolitan newspaper in the United States. On the web, we have the third largest news website with 17 million unique visitors each month, and have recently launched a celebrated news app for the iPad. We serve Washington in all media, on any platform, including paid products, events, and tailored content.

More broadly, The Washington Post Company delivers quality products to today's students, readers and viewers. What unites our company is the immediacy of our products and services, created by teachers and tutors at Kaplan; reporters and editors at our media properties; and associates at Cable ONE.
Washington Post Media views its employees as its most valuable asset and provides a comprehensive benefits package to promote healthy and balanced lives at work and at home. We offer competitive salaries, opportunities for training and career advancement and an outstanding, progressive benefits package including:
Health and dental benefits
Flexible healthcare and dependent care spending accounts
401(k) and company-funded cash balance plan
Life and disability insurance
Tuition reimbursement
Adoption assistance
Domestic partner benefits
Employee assistance program
Employee referral program
 

Company info
Website
Location
1301 K Street, N.W.
 Washington
DC
20036
US
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