Lead Dispatcher (Public Safety)

Employer
USAJobs
Location
Luray, Virginia
Posted
May 01, 2021
Closes
May 08, 2021
Hours
Full Time
Duties

Summary

This career/career-conditional permanent full-time position is located in Shenandoah National Park, in the Ranger Activities Division.
Learn more about this agency

Responsibilities

This position operates as the Lead emergency call taker and law enforcement dispatcher at the Shenandoah Regional Communication Center. The Shenandoah Regional Communication Center handles all emergency and law enforcement traffic for Shenandoah National Park, Cedar Creek and Belle Grove National Historic Park, Fredericksburg and Spotsylvania National Military Park, George Washington's Birthplace National Monument and Thomas Stone National Historic Site. The center operates 24 hours a day and 7 days a week, even during emergencies such as major storms and wildfires. The Lead operator must work weekends, nights, holidays overtime, and overnight shifts. Shifts and days off are subject to change. Duties include:
  • Works as an emergency call taker, handling a high volume of telephone calls while recording information, determining priority, perform caller interrogation and relaying information to the proper personnel.
  • Coordinates rescue, ambulance, helicopter operations of various agencies with National Park Service personnel.
  • Accesses multiple law enforcement databases and programs, providing technical advice, assistance, support and information to law enforcement staff.
  • Operates a multi-channel/multi-resource radio communications system; Computer Aided Dispatch (CAD) system; and an interstate/local teletype system.
  • Makes decisions under stressful conditions without time to reflect on possible alternatives.
  • Provides training to operators, ensuring all center policies are understood and followed by all operators. As the Lead Operator, monitors other operators in the use of standard operating procedures and performance. Takes corrective action when needed and works with the Communication Center Supervisor to develop plans and training guides. Recommends disciplinary action when needed. Performs quarterly audits on all dispatchers using set audit forms and procedures, supplying those audits to the supervisor.
  • Acts as the assistant Terminal Agency Coordinator for the Virginia Criminal Information Network. Assist the Center Supervisor with preparing for audits, updating policies and procedures, validating records and preparing document packages.
  • Assists the supervisor with hiring new staff, including being fully responsible for hiring seasonal staff.
  • Prepares and compiles reports and memorandums relating to communication center's activities.
  • Properly documents and records reports that establish proof and relevancy of facts.
  • Monitors NPS staff and researchers field and float plans.
  • Operates as a wildland fire dispatcher, providing flight following services, resource ordering, placing resources on assignments, notifying appropriate staff and record keeping.

POSITION LOCATION: The Shenandoah Regional Communication Center is located at Shenandoah National Park Headquarters, near Luray, VA. Luray is less than one hour from Harrisonburg, VA and Front Royal, VA. Both locations offer advanced medical facilities, shopping and recreational activities. Luray is also about 90 minutes from the Washington D.C. Metropolitan area, which has a major airport, advanced medical care, and recreational and shopping areas. In Luray, the summers are warm and humid, the winters are cold. The temperature typically varies from 26°F to 86°F and is rarely below 12°F or above 94°F . There is no public transportation to or from the park.

Additional Information: For additional information regarding this announcement or how to apply, please contact the HR Office at the number or email provided under the "agency contact information" section. For specific questions pertaining to the position being advertised, please contact Jeanie_Greene@nps.gov or 540-999-3500 x3421. Email is the preferred method of inquiry as it provides the fastest response time. When inquiring by email please include the job announcement number NE-1612-SHEN-21-11083770-MP in the subject line.

Travel Required

Not required

Supervisory status
No

Promotion Potential
None

Requirements

Conditions of Employment


  • U.S. Citizenship required.
  • Appointment subject to background investigation and favorable adjudication.
  • Meet Selective Service Registration Act requirement for males
  • Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
  • You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use.
  • You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists. Lastly, you may be required to submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you. Please indicate in your application whether you possess a valid State driver's license.
  • Government housing is not available.
  • The position requires weekend/night/holiday/overtime work on-call. Days off and shift rotations may change.
  • Must adhere to agency dress code for non-uniformed personnel.
  • May be required to occasionally travel overnight away from home.
  • You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority.
  • If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.


Qualifications

All qualifications must be met by the closing date of this announcement-05/10/2021.

Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience . For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience.

For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected.

To qualify for this position at the GS-08 grade level, you must possess the following minimum qualifications by close of the announcement:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: perform/lead/acting as lead in a public dispatch/communication center responsible for providing emergency and law enforcement response and that includes query and input to NCIC, NLETS and state networks; develop and implement dispatching services plans and agreements; train dispatch personnel; manage a computer aided dispatch system, alarm systems, radio console systems. You must include hours per week worked.

Time-In-Grade Requirement: Any individual who is currently holding, or has held within the previous 52 weeks, a General Schedule position under non-temporary appointment in the competitive or excepted service, must meet time-in-grade requirements (must have served 52 weeks at the next lower grade or equivalent in the Federal service). Time-in-grade requirements must be met by the closing date of this announcement.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

CTAP/ICTAP: Current surplus and current or former displaced Federal individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies. Federal employees seeking CTAP/ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605(2) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of their most recent Performance Rating, and a copy of their most recent SF-50 noting current position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP/ICTAP eligible. If you are selected for Federal employment, you will be required to fill out a Declaration of Federal Employment, OF-306, prior to being appointed to determine your suitability for Federal employment and to authorize a background investigation. Failing to answer all questions truthfully and completely or providing false statements on your application may be grounds for not hiring you, or for firing you after you begin work. Also, you may be punished by fine or imprisonment (U.S. Code, Title 18, section 1001).

Education

There is no substitution of education for experience at the grade level of this announcement.

Additional information

A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.

This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.
Physical Demands: The work is of an emergency nature and is emotionally stressful. Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an "essential employee", meaning he/she is required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in cases of emergencies. Position is sedentary with high amounts of stress. Incumbent is subject to shift work, rotating shift work, and uncommon tours of duty.

Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. Must be able to read critical information from multiple sources, including computer screen, fax, and written log quickly and accurately.
Incumbent must possess manual dexterity to efficiently operate computer terminals/keyboards and related equipment and to maintain written logs. Work involves occasional lifting of boxes and supplies up to weights of 50 pounds.

Working Conditions: Incumbent may not leave the Center unless relieved by another qualified dispatcher. The work is normally performed in a well-lighted and temperature controlled room. Noise levels are routinely high due to electronic equipment, telephones, radios, and other discussions ongoing in the performance of duties. The setting is typically confined and secure, and entrance and egress is controlled. During the training period and/or on other occasions, the incumbent will be assigned to accompany field law enforcement personnel in patrol vehicles to learn or gain a more detailed familiarization with agency field operating procedures and jurisdictional boundaries. This position is not suitable for telework.

If you are unable to apply online or need to fax a document that you do not have in electronic form, view the following link for information regarding an Alternate Application. Click the following link for more information, https://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessments required for this position. A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.

Candidates who apply under Competitive Merit Promotion procedures will undergo a quality review to determine if they are highly qualified based on the content of their resume and their responses to the questionnaire. Best qualified candidates will be referred if all required supporting documentation has been provided.

Candidates who apply under Noncompetitive Merit Promotion procedures will undergo a quality review to determine if they are minimally qualified based on the content of their resume and their responses to the questionnaire. Qualified candidates will be referred if all required supporting documentation has been provided.

You will be evaluated on the following competencies:
  • Data Management
  • Leadership
  • Operating Systems
  • Public Safety and Security


In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires successful completion of additional assessments, including a Subject Matter Expert Resume Review. These assessments measure the critical competencies listed above that are required to successfully perform the job

Performance Appraisals and Awards:
Please submit 1) a copy of your most recent performance appraisal/evaluation and 2) a list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 years. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process.

If you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not available. Please indicate if any prior performance appraisals/evaluations were at an acceptable level.

Background checks and security clearance

Security clearance
Not Required

Drug test required
Yes

Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk

Trust determination process
Suitability/Fitness

Required Documents

The following documents are required and must be submitted by 11:59 PM (EST) on 05/10/2021.
  • Resume which includes your name and address, your phone and email contact, and a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect either full-time or 40 hours per week. If a part-time work schedule is reflected, the hours must be annotated to ensure proper crediting of specialized experience. If military or civilian, please include your rank and/or grade.
  • Complete All Required Assessments- PLEASE NOTE: You will not be considered for any eligibility you do not select.
  • Merit Promotion Eligibility Documentation such as:
    • Federal employees must submit a copy of their latest SF-50 "Notification of Personnel Action" that reflects career or career-conditional tenure, such as the initial hire, promotion, or reassignment, showing position title, series, grade and tenure (please do not submit an Award SF-50 unless it provides the necessary information) and, if different, an SF-50 showing highest permanent grade ever held.
    • Federal employees must also submit a non-award SF-50 for each federal position listed if hours worked per week are not included on your resume.
    • Veterans Preference Documentation (e.g. DD-214, SF-15, VA Letter as appropriate)
    • LMWFA: Documentation for the Land Management Workforce Flexibility Act (LMWFA) eligibility, which includes ALL Appointment AND Termination SF-50s for EACH appointment as well as ALL performance evaluations, for each qualifying period of temporary employment claimed.
  • Other Supporting Documents, if applicable, such as:
    • Veterans Preference Documentation:
      • If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15 . If you don't have your DD-214, you may request it after discharge from the National Archives .
      • If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
      • If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15 , and if applicable, a completed SF15 . You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.
    • Performance Appraisals and Awards:
      • All applicants must submit their most recent performance appraisal showing the official rating of record and signed by a supervisor or, if one is unavailable, a statement as to why it is not available (including if any prior performance appraisals/evaluations were at an acceptable level).
      • Failure to submit any of the above mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted
  • Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.
  • Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.

    Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.