Human Capital Consultant (Generalist)

Washington, D.C
May 01, 2021
May 07, 2021
Full Time


This position is located in the Office of Human Capital, Department of the Chief Operating Officer (COO), in Washington, DC. The Human Capital Consultant supports AmeriCorps managers and supervisors in planning for, recruiting and staffing a high quality diverse workforce.

This position is designated as a full-time Telework position on a temporary basis due to COVID-19 and may transition to onsite work when the office fully reopens.
Learn more about this agency


  • Provides advisory services to managers and supervisors regarding organizational management, position classification and management, as well as recruitment and staffing. Uses available information such as survey results or workforce or competency data to proactively identify solutions to address workforce challenges.
  • Uses human capital strategies to help managers and supervisors plan and conduct staffing and recruiting efforts to manage their workforce needs. Identifies a variety of methods to fill vacancies or suggests organizational reviews to determine the appropriate skill and position mix.
  • Negotiates and establishes a recruiting timeline with the selecting official; identifies appropriate job requirements and develops automated applicant assessment questionnaires. Determines marketing strategies and other outreach techniques to identify and attract targeted talent pools. Practices affirmative action and reaches out to a variety of applicant pools.
  • Conducts various studies and analysis for complex HR-related assigned functional areas to identify trends and potential problems, and makes recommendations to management for improvement of HR-related matters.
  • Provides ongoing HR services, by liaising with OHC team members, managers, and employees including initiating, tracking and following up on HR matters and actions to ensure timely completion and compliance and resolving problems or issues independently.
  • Works closely with managers and supervisors to address succession planning issues. Is well versed on present organizational structures and provides workforce management guidance and recommendations to meet future workforce requirements.
  • Conducts position classification reviews and applies position classification standards to accomplish desk audits and ensure the accuracy and consistency of all AmeriCorps position descriptions. Uses position management strategies to provide consultative advice on efficient and effective organizational structures.
  • Consults with managers and supervisors regarding internal staffing matters such as promotions, recommended pay-bands, and reassignments.
  • Prepares routine and special reports and delivers oral presentations regarding workforce management, staffing and related programs.
  • Conducts research on industry best practices and benchmarks against other organizations, synthesizing findings into recommendations to further enhance existing human capital strategies, programs, and/or initiatives.
  • Performs other duties as assigned.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a United States Citizen
  • A 2-year probationary period is required for new Federal employees
  • Merit Promotion and internal applicants must submit a SF-50 to verify Status and grade
  • Must be telework ready
  • Satisfactory completion of a background investigation
  • You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.


Applicants must have one year of specialized experience comparable in scope and responsibility to at least the upper range of the NY-02 pay band, which would be at or equivalent to, the GS-11 level in the Federal Service. Specialized experience is that which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. My experience includes the following:
  • Independently managing the full realm of recruitment and placement activities such as writing position descriptions, conducting job analyses, writing applicant assessment questions, preparing job announcements, determining employee qualifications, issuing referral certificates, and onboarding new hires;
  • Preparing and/or reviewing a wide variety of personnel actions for Federal civil service employees, such as accessions, promotions, reassignments, etc.;
  • Consulting and advising managers on the full spectrum of human capital functions, leveraging a variety of human capital principles, concepts and practices to resolve organizational challenges;
  • Conducting organizational assessments to recommend tailored solutions to human capital needs or inform workforce initiatives/programs; and
  • Developing and updating standard operating procedures and/or guidance documents for human capital programs and/or operations.
  • Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills can provide valuable training and experience that translates directly to paid employment. You will receive credit for qualifying experience, including volunteer experience.

    Such experience must be clearly documented in the applicant's resume.


    Education cannot be substituted for this position.

    Additional information


    As a Term employee, you will not covered be the agency's Interchange Agreement with the Office of Personnel Management, which allows for noncompetitive transfer from CNCS to other agencies in the competitive service of the federal government.

    If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

    Veteran's Preference: If you are claiming 5-point or 10-point veteran's preference, you must submit documentation described below in "Required Documents."

    Special Employment Consideration: Persons with disabilities, disabled veterans who have a compensable service-connected disability of 30% or more, certain other veterans, spouses of certain members of the Armed Forces, VISTA volunteers, some Peace Corps employees and returning Peace Corps volunteers are examples of individuals who are potentially eligible for noncompetitive appointment. If you are eligible and would like to be considered for one of these noncompetitive appointments, applicable documentation that supports your eligibility must be submitted with your application package.

    Ethics Requirement: Our Agency is committed to the highest ethical standards and, as an employee you will be covered by the criminal conflict of interest statutes (18 U.S.C. 201-209) and the Standards of Ethical Conduct for Employees of the Executive Branch (5 C.F.R. part 2635). Additionally, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) or Public Financial Disclosure Report (OGE Form 278e) within 30 days of your appointment date and on an annual basis thereafter.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your application will be evaluated first for the basic qualifications described above. The applications that meet the basic qualifications will be evaluated further against the following criteria:
    • Oral and Written Communication
    • Project Management
    • Reasoning
    • Recruitment/Placement
    • Workforce Planning

    Important Note: Your resume must support your answers to the job specific questions. High self-assessment on the Occupational Questionnaire that is not supported by the information in your resume or supporting documents can/will result in elimination from further consideration. If you do not answer all of the job specific questions you will not be considered. Incomplete applications (resume and required supporting documents) will be considered ineligible.

    Qualified applicants will be placed in one of the following three categories:

    1 - Qualified Category - Meets the minimum qualification requirements as described in the Qualifications section of this announcement.
    2 - Well Qualified Category - Meets the minimum qualification requirements and demonstrates proficiency based on the answers to the job specific questions.
    3 - Best Qualified Category - Meets the minimum qualification requirements and demonstrates high level proficiency based on the answers to the job specific questions.

    NOTE: Status candidates will be considered under the provisions of the agency's Human Resources system which allows for:
    1) Non-competitive referral of lateral candidates; and
    2) The separation of status and non-status applicants for referral purposes.

    Status candidates will be referred on one selection list only, i.e., either merit promotion or non-competitive. Non-status candidates who are eligible for Noncompetitive referral, e.g. Peace Corps, VRA, etc., will be referred under Noncompetitive procedures only. For Noncompetitive categories, See "Special Employment Consideration" below under "Other Information."

    Background checks and security clearance

    Security clearance

    Drug test required

    Position sensitivity and risk
    Non-sensitive (NS)/Low Risk

    Trust determination process

    Required Documents

    • Resume showing relevant experience (cover letter optional);
    • Unofficial transcript (if qualifying based on education):
    • Veterans' Preference Documentation (DD-214, VA Letter, and SF-15 if claiming 10-point preference; DD-214 if claiming 5-point preference), if applicable;
    • For Merit Promotion Eligibility: SF-50, Notification of Personnel Action (must indicate tenure and position occupied), if applicable;
    • Documentation supporting eligibility for Non-Competitive appointment, e.g., Schedule A (severely disabled), eligible veterans (VRA or 30-percent or more disabled), VISTA, Peace Corps, etc., if applicable

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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