Senior Ombudsman Specialist, CG-0301-13/14

Washington, D.C
Apr 30, 2021
May 07, 2021
Full Time


*This announcement has been amended to extend the closing date to May 12, 2021. *

This position is located in the Office of Ombudsman, Headquarters, of the Federal Deposit Insurance Corporation and provides support in the areas of examination issues, applications, and regulations affecting insured financial institutions.

Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.

Learn more about this agency


At the full performance level, major duties include:

- Serve as a technical expert within the Office of the Ombudsman (OO) on examination issues and cases that may have wide impact on Corporate programs and/or involve the most technical and difficult supervisory issues.

- Provide advice, counsel, and guidance to the OO on special situations, complex examinations, failing and problem depository institutions, and application regulation affecting insured financial institutions, such as deposit insurance, mergers, branches, and changes of control.

- Answer industry or public inquiries to the OO. Coordinate or personally provides answers by telephone or in writing to all manner of questions related to financial institution regulation. Interact extensively with other FDIC divisions and offices to provide answers to the industry or the public.

- Research and verify factual issues and prepares appropriate responses to complex, sensitive inquiries and complaints. Cases are often unprecedented and, in many instances, no guidance exists.

- Analyze and recommend course of action for emerging policy issues and recurring problems presented by the financial industry, FDIC management, the public, and other federal agencies. Evaluate and analyze information to arrive at sound proposals or recommendations for OO program improvement.

- Serve as team leader on office-wide projects and is responsible for determining resources, project plans, assignments, and priorities. Coordinate all project communications including instructions, memoranda, or other written product, as well as progress reports and other requested briefings. Work with OO staff to develop and implement outreach strategy, especially programs to educate the banking community and FDIC employees about the OO services. Write reports and make recommendations on actual or potential problem areas, trends, and significant program achievements.

Travel Required

Occasional travel - Occasional Travel

Supervisory status

Promotion Potential


Conditions of Employment

Completion Of Financial Disclosure May Be Required.


Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here .

To qualify for the CG-13 grade level, applicants must have completed at least one year of specialized experience equivalent to at least the GS-12 grade level or above in the Federal service. Specialized experience is defined as working in a banking regulatory environment analyzing investigative examination issues, applications and regulations affecting insured financial institutions; resolving technical issues involving applications and regulations affecting insured financial institutions; and identifying patterns and issues that arise from complaints and disputes about the examination of those institutions.

To qualify for the CG-14 grade level, applicants must have completed at least one year of specialized experience equivalent to at least the GS-13 grade level or above in the Federal service. Specialized experience is defined as evaluating examinations of insured depository institutions; resolution of complex technical issues involving the applications and regulations affecting insured financial institutions; and analysis of complaints and disputes to identify patterns and issues that arise from the examination of those institutions.

Applicants must have met the qualification requirements (including selective placement factors - if any) for this position within 30 calendar days of the closing date of this announcement.


There is no substitution of education for the experience for this position.

Additional information

If selected, you may be required to serve a probationary period.

To read about your rights and responsibilities as an applicant for Federal employment, click here .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and the online assessment questionnaire will be reviewed, to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.

Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.

Top ranked candidates will be referred to the selecting official for further review and consideration.

The competencies/knowledge, skills, and abilities (KSAs) you will be assessed on are listed below.
  • Knowledge of the examination process, including risk management, compliance, CRA, information technology, and trust, as well as supervisory methods and procedures.
  • Knowledge of banking industry operations, risk management techniques, theory and practice.
  • Ability to research and apply guidance material to unique situation.
  • Ability to research, analyze and collect information.
  • Ability to communicate in writing.
  • Ability to communicate orally.

  • You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance

    Drug test required

    Position sensitivity and risk
    Moderate Risk (MR)

    Trust determination process

    Required Documents

    Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application:

    FDIC EMPLOYEES: Submit a final digitally signed copy of your most recent Annual Performance Appraisal and Evaluation form. The final PDF form is also acceptable. If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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