Duties

Summary

This position is located in Managed and Shared Services in Information Technology and Services in Washington, DC. You will support human capital and payroll systems (e.g. HR Connect and NFC).

Learn more about this agency

Responsibilities

As Program Analyst (Information Systems Management), you will:

• Assist and/or lead the configuration, implementation, and administration of Human Capital Systems application strategies and ongoing enhancements with OCC managers, Treasury staff, NFC, and external vendors/shared services providers.
• Assist in defining system requirements and technical specifications for human capital systems. Work with end users to troubleshoot and fix issues, documents configuration parameters, work flows and is responsible for ensuring that the systems are properly configured and maintained.
• Develop, configure, implement, and oversee information security guidelines and to prevent unauthorized access to sensitive information.
• Coordinate closely with HC's operating units to document work processes, establish process performance measures such as customer satisfaction, comparison of work processes with best practices in other organizations, and implementation of process improvements. Provide advice to ITS and HC units related to technologies, business process improvement, performance measures and benchmarking methodologies for HC related systems.
• Plan, organize, troubleshoot and direct the analysis and resolution of complex process and system problems.
• Conduct training for HC staff members and OCC employees on the use of various technology systems and the system data to ensure they
  are able to obtain and understand the data to effectively perform their jobs.
• Serve as liaison with the Human Capital management team, Information Technology Systems, Department of Treasury officials, and shared services vendors to ensure integration of needs, negotiate resolutions when conflicts arise, and resolve complex problems.

Travel Required

Occasional travel - Travel occasionally to training and/or conferences.

Supervisory status
No

Promotion Potential
05

Requirements

Conditions of Employment

• Complete a one-year probationary period (unless already completed).
• Complete a background investigation (unless already completed).
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• Travel occasionally to attend conferences and/or training.
• Obtain and use a Government-issued charge card for business-related travel.
• Complete a financial disclosure review and resolve any ethics issues.
• Click here for important information about OCC ethics standards, such as the requirement that new hires divest their bank securities.

Qualifications

You must meet the following requirements within 30 calendar days after the closing date of this announcement:

You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the NB-IV band level or GS-11 grade level in the Federal service. Examples of specialized experience for this position include:

• Configuring, maintaining or implementing Human Capital technology systems (i.e., automated staffing and Recruitment systems, payroll processing, timekeeping, and payroll and HR reporting systems). AND
• Providing counsel or guidance within or across business units related to the development and implementation of Human Capital systems (i.e., automated staffing and Recruitment systems, payroll processing, timekeeping, and payroll and HR reporting systems).

The experience may have been gained in the public sector, private sector, or through volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure any credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Education

Education cannot be used to qualify for this position.

Additional information

• Salary range includes 22.26% geographical pay.
• If you are a current OCC employee who previously received a waiver determination permitting you to retain bank securities due to extenuating circumstances, please note that this determination may be rescinded if the nature of your duties changes. We strongly suggest that you discuss the potential implications of any change in duties on a prior securities determination with your ethics official.
• We may select from this announcement or any other source to fill one or more positions.
• Click all links in this vacancy announcement to view additional information and instructions.
• Must be a U.S. citizen or U.S. national.
• Please refer to "Conditions of Employment."
• Click "Print" to review the entire announcement before applying.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating: Your application will be evaluated in the following areas:

• Customer Service
• Human Resources Information Systems
• IT Service Operations
• Change Management

Your application will be rated and ranked among others, based on your responses to the online questions regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application. Current OCC employees must have a performance rating of at least Level 3 overall and for all critical performance elements to be eligible for promotion.

Referral : If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview. If you are a displaced or surplus federal employee eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP) , you must be rated as well-qualified to receive special selection priority. "Well-qualified" means that in addition to meeting the minimum qualification requirements and selective placement factor(s), if applicable, you must receive a score of 85 or higher.

To preview questions please click here .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

A complete application includes: 1) A resume, 2) vacancy question responses, and 3) submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

RESUME: All applicants are required to submit a resume by either creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive any credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please review Resume Tips .

CURRENT AND FORMER FEDERAL EMPLOYEES - Documentation Relating to Your Federal Employment: Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2".) Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.

LAND MANAGEMENT ELIGIBLES must provide all required documentation to verify eligibility, prior performance, and qualifications for the target position. You can find information on the Land Management Workforce Flexibility Act and eligibility HERE . Land Management Eligibles must compete under competitive merit promotion procedures and meet all applicable requirements.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) or INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.

SPECIAL HIRING AUTHORITIES DOCUMENTATION: If you are applying under a special hiring authority , submit a copy of proof of your eligibility.

VETERANS DOCUMENTATION: If you are applying under the Veterans Employment Opportunities Act (VEOA) or another veterans hiring authority, or are claiming veteran's preference, you must submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing actual or expected dates of service and type of discharge. Ten-point preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15 , along with required documentation listed on the back of the SF-15 form.

OPTIONAL DOCUMENTS : In addition, you may submit the following:

- Cover letter

- Recent performance evaluation (be sure to redact/remove all sensitive information prior to submitting)

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.