Maintenance Dispatch Center Deputy Supervisor

Lorton, Virginia
Apr 30, 2021
Jun 04, 2021
Full Time

The Maintenance Dispatch Center Deputy Supervisor is responsible for supervising a team of Maintenance Dispatch Coordinators of ILD's Maintenance Dispatch Center in Virginia. The Maintenance Dispatch Center Deputy Supervisor oversees the coordination support to the Enforcement Technology Equipment Maintenance and Repair Program involving 24/7, 365-day shift operations.

  • Work with the Maintenance Dispatch Center Supervisor and be responsible for day-to-day management of the ILD Operations Center.
  • Assist with the management and oversight of the quality control of all incoming phone calls fielded by the Maintenance Dispatch Coordinators.
  • Ensure that all maintenance work orders are properly planned and scheduled so that best support is provided.
  • Act as the MDC Supervisor when the MDC Supervisor is not available.
  • Work with various functional areas to evaluate existing processes and identify process improvement opportunities, to drive business results (i.e. cost reductions, operational efficiencies, adequate controls, etc.).
  • Ensure employees in functional areas follow established procedures and generate finished work product under time and budgetary constraints and ensure service yields the expected outcome and meets established goals.
  • Assist in definition of business requirements, analysis of business case, and development of project plans.
  • Anticipate problems and work to mitigate risks.
  • Interface with contract managers and customers.
  • Receive and prioritize service calls for assistance from various field activities and dispatch to technicians/vendors for repair.
  • Perform analysis of ETP database for accuracy and follow-up with existing and historical trouble calls.
  • Provide reports on ETP helpdesk maintenance, inventory, and supply chain activities.
  • Coordinate with multiple third-party vendors for quality and timely repair activities.
  • Review and submit Operational Status Reports.
  • Oversee a team of Maintenance Dispatch Coordinators.
  • Manage and coordinate the operations center personnel work schedule.
  • Carry out the responsibilities of overall direction, development, and evaluation of twelve team members by carrying out supervisory responsibilities in accordance with company policies and procedures and applicable laws.
  • Supervise, schedule, train, mentor, and assist staff and make recommendations.
  • Provide guidance for professional development.
  • Carry out the responsibility of the subordinate employees' performance reviews.
  • Other duties as assigned

  • Bachelor's degree in operations management or a related discipline.
  • Equivalent combination of education and experience may be substituted for a degree.
  • 3+ years of related maintenance support experience, preferably in a large scale contracting environment.
  • CBP background investigation required.

Knowledge, Skills and Abilities
  • Ability to exercise independent judgment and reasoning skills.
  • Ability to plan, organize, schedule, and direct varied programs and tasks involved with the daily activities of the contract.
  • Ability to work nights, weekends, and holidays as required.
  • Demonstrated project management skills.
  • Critical thinking and problem-solving skills, strong work ethic, ability to be a self-starter, and the desire to work and succeed in a rigorous and challenging dynamic business environment.
  • Ability with Microsoft Word, Excel, PowerPoint at the intermediate level.
  • Proficient in all Microsoft Office Suite applications.
  • Knowledge of Maximo CMMS and ServiceNow ticket system a plus.

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)
  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

#Chenega IT Enterprise Services, LLC

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