Telecom Technician II

Gaithersburg, MD
Apr 30, 2021
Jun 20, 2021
Full Time
Adventist HealthCare seeks to hire a Telecom Technician II who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing. If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

The Telecom Technician II role supports a broad range in performing the primary administration and support for an Enterprise class Avaya phone systems consisting of:

•Communication Manager (CM) v7.0
•Avaya Aura Messaging (AAM) v7.0
•Avaya Session Border Controller (SBC)
•Avaya System/Session Manager v7.0
•Avaya AES v7.0
•TASKE Call Center Metrics system
•Digital, Analog and VOIP desk phones
•Avaya one-X Communicator
•Avaya one-X Agent softphones in a 24x7 healthcare setting

This position works closely with infrastructure platform and application vendors to ensure systems are secure, reliable, and efficient. This role primarily performs as the 2nd tier operational support in Service Operation processes for all telecommunications processes and escalate to support vendors as needed.

•Bachelor's degree in the field of computer science or information technology is preferred
•3+ years in depth experience with implementing and supporting Avaya Communication Manager. Versions 5.2.1 and above is preferable
•1+ years of experience working in the healthcare industry is preferred
Network + or similar certification required OR(willing to obtain within 1 year of hire date)
•ITILv3 Foundations is preferred
•Certification or formal training in one or more technologies including but not limited to Avaya Communication Manager (CM) v7.0, Avaya Aura Messaging (AAM) v7.0, Avaya Session Border Controller (SBC), Avaya System/Session Manager v7.0, Avaya AES v7.0, TASKE Call Center Metrics is preferred

At Adventist HealthCare, our job is to care for you. We do this by offering:
• Work life balance through non rotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Competitive comprehensive benefit plans offered (including health, disability, PTO and 403B retirement plan with matching and 3 year vesting)
• 100% Coverage for inpatient care - at Adventist HealthCare facilities
• 100% Coverage for urgent care nationwide - after copay

Join the Adventist Healthcare team today! Apply now to be considered.

Work Schedule:

Full Time Day Shift Position

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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