2 days left

$45,801.60 - $69,971.20 Annually
Apr 30, 2021
May 13, 2021
Specialty Trades
Full Time
Position Information

The Department of Human Services is seeking a skilled administrative professional to provide facility administrative systems management, administrative support, and cheerful reception and service to internal and external customers for the Quality and Administrative Division's Facilities Operation's Bureau (FOB).

The FOB team supports the facility needs of 700+ staff and serves as the front desk reception for the Director's Office (DO). This employee is a key member of the FOB team by administering the custodial and maintenance work order system, vehicle reservation system, and security access fob system. While the majority of customers of this position are employees, this position also interacts with external customers, typically when they have an inquiry, concern, or complaint for the Director's Office.

Primary duties include:
  • Maintaining the automated tracking system for vehicle reservations by scheduling cars for staff, overseeing the waitlist, coordinating preventive maintenance, and producing reports on vehicle usage;
  • Managing the distribution and collection of parking hangtags, security access system cards, and fobs which includes maintaining an automated tracking and management system;
  • Providing general administrative support such as scheduling meetings, developing and maintaining filing systems, managing calendars in MS Outlook, basic correspondence, purchasing supplies, maintaining stock in workrooms, and routing callers appropriately;
  • Tracking and maintaining the required training courses for Division employees;
  • Preparing contact lists, flyers, signage, mass mailings and spreadsheets for DO staff;
  • Performing front line problem resolution for visitors and DO customer complaints before routing to the Assistant Department Director; and
  • Providing back up coverage for conference room setup, mail delivery and driving County vehicles to the maintenance yard for service.
The successful candidate will be reliable, communicative, and a team player with strong administrative and organizational skills. Flexibility with changes to daily assignments and willingness to pitch in during critical efforts is needed to ensure this busy office meets a wide array of customer needs.

Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation and linguistic needs.

Selection Criteria

  • High school diploma or GED
  • Three years' experience in progressively responsible administrative support functions.
    • One year of this experience must include managing office systems/programs, providing direct customer service, and maintaining accurate program data.
Substitution: Successful completion of college coursework from an accredited college or university can be substituted for the experience requirement on the following basis: 2 years = six months of experience; 4 years = one year of experience. A Bachelor's degree in Business or Public Administration may substitute for 18 months of general experience.

Desirable: Preference may be given to candidates with experience in one or more of the following:
  • Providing direct customer service experience that includes routing and tracking requests;
  • Managing vehicle, security access, or parking pass operations and systems;
  • Designing Excel spreadsheets, using basic formulas, and tracking data; and/or
  • Developing and generating documents, flyers, and reports.

Special Requirements

The applicant must possess, or obtain by time of appointment, a valid motor vehicle operator's license from the applicant's place of residence. The applicant must authorize Arlington County to obtain, or the applicant must provide a copy of the applicant's official state/district driving record. Any offer of employment may be contingent upon a favorable review of the applicant's driving record.

A pre-hire background check will be made on all candidates who are selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

Additional Information

Work Hours : Core work hours are Monday through Friday, from 8:00 am to 5:00pm.

Your responses to the supplemental questionnaire are considered part of the selection process. Please do not enter "see resume" as a response to the questions. Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website:

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


How much professional experience do you have providing administrative support? Please be sure that this experience is outlined in your application to receive full credit.
  • None
  • Less than 1 year
  • 1 year
  • 2 years
  • 3 years or more


Please indicate which of the following best describes your highest completed education:
  • No high school diploma or GED
  • High school diploma or GED
  • Associate's Degree
  • Bachelor's Degree or higher.


A Bachelor's degree in Business or Public Administration may substitute for 18 months of general administrative support experience. Do you have a Bachelor's Degree in Business or Public Administration?
  • Yes
  • No


Please describe your experience providing direct customer service including your experience routing and tracking customer requests. What kind of customer service did you provide and who were the customers?


Please describe your experience managing office systems or programs. What specific types of programs or systems did you manage?


Please describe your experience collecting and maintaining accurate program data. What type of data did you collect and maintain, and what was that data used for?


Please indicate if you have any of the following additional experience:
  • Managing vehicle, security access, or parking pass operations and systems
  • Designing Excel spreadsheets, using basic formulas, and tracking data
  • Developing and generating documents, flyers, and reports
  • None of the above

Required Question

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